Re: 2 problems with ks888 mk2.

2020-08-16 Thread Chi Kim 

Have you try deleting FaceBook 360 plugins?

For some users, Facebook plugins that come with Pro Tools interfere with 
Accessibility for Komplete Kontrol.


You can find them in /Library/Application Support/Avid/Audio/Plug-Ins.

Delete everything that starts with FB360.

Or you can move them to Plug-Ins (Unused) folder if you don't want Pro 
Tools to reinstall when you update.



On 8/16/2020 12:08 PM, Phil Muir wrote:


I wonder if you're running the latest firmware on that keyboard?

On 16 August 2020 09:52:31  wrote:

Hi list members, I'd like to know if anyone else has had the 
following problems with ks88 mk2?  1.  The ks88 mk2 is not being 
recognized by the mac mini.  2.  When I try to turn on accessibility 
by pressing both the shift+mix buttons at the same time nothing 
happens.  these are the current problems that I'm experiencing but 
I've also read in ni support that other people have had the same 
problems.  I've even tried to turn off the ks88 and turn it back on 
again but still nothing.  I even tried to arm a track in pro tools 
but nothing.  I'm not sure what the problem is but I didn't find any 
solution that I thaught could solve at least one of the problems.  
May be someone may be able to do a remote session just to see what 
i'm talking about.  P.S. I also would like to ask if I should try to 
use the ks88 on a windows system just to see what happens?  I'm not 
sure if it would fix the not being recognized by my mac mini but I 
just thaught I would ask.  Thank you for any information that you 
might have that could solve both of these problems.


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Re: 2 problems with ks888 mk2.

2020-08-16 Thread dingram269 
Didn't someone read the first item that I said.  If the ks88 mk2 was being recognized by my mac mini I wouldn't say other wise.  When I changed u s b cables, the same thing happened.  I did also say that when I try to press the shift+mix at the same time nothing happens.  I also said that Sweetwater remoted in but they suggested that I either send it in for repares or get a replacement.  I'm not sure how long it would take since i'm not sure where native-instruments location is that does the repares.  These are things that are important.  I'm not sure what else I need to say at the moment.  I don't know if anyone else has had these problems but I don't know what else to do?  Thank you for any other suggestions that you might have to solve these problems.-Original Message-
From: Phil Muir 
Sent: Aug 16, 2020 11:08 AM
To: ptaccess@googlegroups.com
Subject: Re: 2 problems with ks888 mk2.







I wonder if you're running the latest firmware on that keyboard?
On 16 August 2020 09:52:31  wrote:

Hi list members, I'd like to know if anyone else has had the following problems with ks88 mk2?  1.  The ks88 mk2 is not being recognized by the mac mini.  2.  When I try to turn on accessibility by pressing both the shift+mix buttons at the same time nothing happens.  these are the current problems that I'm experiencing but I've also read in ni support that other people have had the same problems.  I've even tried to turn off the ks88 and turn it back on again but still nothing.  I even tried to arm a track in pro tools but nothing.  I'm not sure what the problem is but I didn't find any solution that I thaught could solve at least one of the problems.  May be someone may be able to do a remote session just to see what i'm talking about.  P.S. I also would like to ask if I should try to use the ks88 on a windows system just to see what happens?  I'm not sure if it would fix the not being recognized by my mac mini but I just thaught I would ask.  Thank you for any information that you might have that could solve both of these problems. 
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Re: 2 problems with ks888 mk2.

2020-08-16 Thread Phil Muir 

I wonder if you're running the latest firmware on that keyboard?


On 16 August 2020 09:52:31  wrote:

Hi list members, I'd like to know if anyone else has had the following 
problems with ks88 mk2?  1.  The ks88 mk2 is not being recognized by the 
mac mini.  2.  When I try to turn on accessibility by pressing both the 
shift+mix buttons at the same time nothing happens.  these are the current 
problems that I'm experiencing but I've also read in ni support that other 
people have had the same problems.  I've even tried to turn off the ks88 
and turn it back on again but still nothing.  I even tried to arm a track 
in pro tools but nothing.  I'm not sure what the problem is but I didn't 
find any solution that I thaught could solve at least one of the problems.  
May be someone may be able to do a remote session just to see what i'm 
talking about.  P.S. I also would like to ask if I should try to use the 
ks88 on a windows system just to see what happens?  I'm not sure if it 
would fix the not being recognized by my mac mini but I just thaught I 
would ask.  Thank you for any information that you might have that could 
solve both of these problems.


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Re: 2 problems with ks888 mk2.

2020-08-16 Thread Michael Holmes 
It could be a USB cable or adapter issue. That’d be my next step.

> On Aug 16, 2020, at 04:52, dingram...@earthlink.net wrote:
> 
> Hi list members, I'd like to know if anyone else has had the following 
> problems with ks88 mk2?  1.  The ks88 mk2 is not being recognized by the mac 
> mini.  2.  When I try to turn on accessibility by pressing both the shift+mix 
> buttons at the same time nothing happens.  these are the current problems 
> that I'm experiencing but I've also read in ni support that other people have 
> had the same problems.  I've even tried to turn off the ks88 and turn it back 
> on again but still nothing.  I even tried to arm a track in pro tools but 
> nothing.  I'm not sure what the problem is but I didn't find any solution 
> that I thaught could solve at least one of the problems.  May be someone may 
> be able to do a remote session just to see what i'm talking about.  P.S. I 
> also would like to ask if I should try to use the ks88 on a windows system 
> just to see what happens?  I'm not sure if it would fix the not being 
> recognized by my mac mini but I just thaught I would ask.  Thank you for any 
> information that you might have that could solve both of these problems. 
> 
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> You received this message because you are subscribed to the Google Groups 
> "Pro Tools Accessibility" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to ptaccess+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/ptaccess/1196610506.59.1597567946247%40wamui-cinderella.atl.sa.earthlink.net.

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2 problems with ks888 mk2.

2020-08-16 Thread dingram269 
Hi list members, I'd like to know if anyone else has had the following problems 
with ks88 mk2?  1.  The ks88 mk2 is not being recognized by the mac mini.  2.  
When I try to turn on accessibility by pressing both the shift+mix buttons at 
the same time nothing happens.  these are the current problems that I'm 
experiencing but I've also read in ni support that other people have had the 
same problems.  I've even tried to turn off the ks88 and turn it back on again 
but still nothing.  I even tried to arm a track in pro tools but nothing.  I'm 
not sure what the problem is but I didn't find any solution that I thaught 
could solve at least one of the problems.  May be someone may be able to do a 
remote session just to see what i'm talking about.  P.S. I also would like to 
ask if I should try to use the ks88 on a windows system just to see what 
happens?  I'm not sure if it would fix the not being recognized by my mac mini 
but I just thaught I would ask.  Thank you for any information that you might 
have that could solve both of these problems. 

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