As a person who has seen the inside of several call centres, a little expert
advice.
1: Never ever use an excuse like "I am too busy", "I am having dinner", "I
am about to go out". Call centre workers are not allowed to close the case
with those replies and you will always be phoned again and a
In message
<[EMAIL PROTECTED]>,
[EMAIL PROTECTED] writes
The brilliant thing is that not only does the caller pay a fortune, but
he cannot pester anyone else for that time.
I wish I had the patience to do that.
I try to be as surreal as possible with them. A similar technique to the
answering on
On Fri, 14 Jan 2005 at 10:06:42, wrote:
(ref:
<[EMAIL PROTECTED]>)
>Another very cruel trick is to answer a question they haven't asked.
>I'm not quick witted enough to do this, but the boss put one such call
>on speakerphone one day having winked at us to say "this is how you get
>rid of them.
> >Now all I need to do is persuade either QPC2 or PC to answer the phone
> >for me to filter out the whacky sales calls getting in the way of the
> >real customers! Perhaps I could make up a stupid CD of prank sounds for
> >QPC2's CD Player to play to the endless telephone salesmen while I
> >leav
- Original Message -
From: "Tony Firshman" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, January 13, 2005 5:25 PM
Subject: [ql-users] Cold callers
> On Thu, 13 Jan 2005 at 15:47:22, wrote:
> (ref:
> <[EMAIL PROTECTED]>)
>
>
On Thu, 13 Jan 2005 at 15:47:22, wrote:
(ref:
<[EMAIL PROTECTED]>)
>Now all I need to do is persuade either QPC2 or PC to answer the phone
>for me to filter out the whacky sales calls getting in the way of the
>real customers! Perhaps I could make up a stupid CD of prank sounds for
>QPC2's CD P
