Longer support hours from Schneider Solar division.
https://solar.schneider-electric.com/netsuite/?mc_cid=9f83a953de;>Dave
Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridso...@sti.net
[2]
text 209 813 0060
Links:
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[1]
Yes I see it thanks Kevin. They must have heard Howie I attached a
troubleshooting summary like Howie or Drake was asking. Insight2 has been
out quite some time BTW. This is an update to it. I have been remote
configging here since January. Insight1 was for COMBOX and was not cloud
based for
it is
technically more complex to setup, and to keep it available for when needed.
Kevin
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf
Of Dave Angelini Offgrid Solar
Sent: December-03-19 12:24 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] Schneider support?
I would
hes"
To: "Glenn Burt" , "RE-wrenches"
Cc:
Sent: Tue, 3 Dec 2019 14:33:30 -0500
Subject: Re: [RE-wrenches] Schneider
support?
Hi Glen, My experience with Schneider Support over the last
several months has been very variable in terms of how accessible they are.
There
e, 3 Dec 2019 14:33:30 -0500
Subject:
Re: [RE-wrenches] Schneider support?
Hi Glen,
My experience with Schneider Support over the last several months has
been very variable in terms of how accessible they are. There have
been times when I ring right through, and others when I'm on hold for
more
I would hope that you guys are feeding this back. I tell them what you
are saying but better from you.
I agree that Insight 2 is missing the
most important screen that gateway and combox have and that is the battery
summary screen. A 24 hour picture of the system that has months of data by
the
Hi Glen,
My experience with Schneider Support over the last several months has been
very variable in terms of how accessible they are. There have been times
when I ring right through, and others when I'm on hold for more than an
hour (I think my personal record was a total of 2.5 hours in one day
4:48 PM
TO: glenn.b...@glbcc.com; RE-wrenches
SUBJECT:
Re: [RE-wrenches] Schneider support?
I use the mobile number that was
given to me as an installer and press the correct option. If you find out
something else please tell us Glen or Sandra. THX.
DAVE ANGELINI OFFGRID
SOLAR
"WE GO W
To: glenn.b...@glbcc.com; RE-wrenches
Subject: Re: [RE-wrenches] Schneider support?
I use the mobile number that was given to me as an installer and press the
correct option. If you find out something else please tell us Glen or Sandra.
THX.
Dave Angelini Offgrid Solar
"we go where powerlines
I use the mobile number that was given to me as an installer and press
the correct option. If you find out something else please tell us Glen or
Sandra. THX.
Dave Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridso...@sti.net
[2]
text
Glenn,
Could you please send me the case number?
Sandra Herrera
From: RE-wrenches On Behalf Of
Glenn Burt
Sent: Monday, December 2, 2019 4:57 PM
To: RE-Wrenches
Subject: [RE-wrenches] Schneider support?
[External email: Use caution with links and attachments
First time in about a year that I have had to use Schneider support - I find
that now the special number has no one answering it!?
I created a case online 5 days ago and received receipt of a case number -
do I now have to wait for my number to come up and for them to call me?
Anyone else
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