Hi Dave,
I too have received a special telephone number, but when I call it, and navigate to the off-grid support option, I am told that registered installers can fill out a request online and Schneider will contact me… There is no longer a menu to choose the installer support option on the phone and the number that I used to use (menu option number) does not work either… Sandra has reached out to me for more information, so perhaps I will be able to pass along a bit more later. -Glenn From: Dave Angelini Offgrid Solar <[email protected]> Sent: Monday, December 02, 2019 4:48 PM To: [email protected]; RE-wrenches <[email protected]> Subject: Re: [RE-wrenches] Schneider support? I use the mobile number that was given to me as an installer and press the correct option. If you find out something else please tell us Glen or Sandra. THX. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail [email protected] <mailto:[email protected]> text 209 813 0060 On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" <[email protected] <mailto:[email protected]> > wrote: First time in about a year that I have had to use Schneider support – I find that now the special number has no one answering it!? I created a case online 5 days ago and received receipt of a case number – do I now have to wait for my number to come up and for them to call me? Anyone else experiencing this, or did I miss something? I am registered with Schneider as an installer… I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway…so far I am unimpressed with internet connectivity and the Insight 2 portal… He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP! Thanks for any feedback. Glenn --
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