Re: [rt-users] Can't bind: LDAP_INVALID_CREDENTIALS 49

2006-06-06 Thread Jim Meyer
Hello! Bless you for all the precise information below. =] On 6/5/06, Wade Naveja [EMAIL PROTECTED] wrote: I'm running Request Tracker 3.4.5 on a FreeBSD 5.4 server with Apache 1.3.34 and MySQL 4.1.13. The installation went smooth, and my team is very happy with RT over our current home brew

[rt-users] LDAP Overlay Update: v1.1b1, with Account Information AutoRefresh

2006-06-06 Thread Jim Meyer
Hello! I've just made v1.1b1 (code name: Punch-Drunk Hamster) of the LDAP overlay available. It adds one frequently requested feature: automatic update of RT account info from LDAP. Presently, it only refreshes the info when the user logs in, but I'm hoping to find other sane points to cause the

Re: [rt-users] Lack of trailing slash causing porblems in IE

2006-06-06 Thread Brendan Arnold
For those that (very reasonably) don't want to disable SSLv3 then try doing the steps outlines on the mod_ssl FAQ, http://www.modssl.org/docs/2.8/ssl_faq.html#ToC49 I am going to try this rather than disabling SSLv3 altogether and will let you know. Brendan

[rt-users] Re: Can't call method Scheme on an undefined value at ...

2006-06-06 Thread Brian Kurowsky
No, the ticket exists. What's happening is when I hit the submit button to update a ticket that has the Refers to: side of the linked tickets, I get the error below -- but the ticket still updates. When I go to update the ticket on the Referred to by: side of the linked tickets, all is

[rt-users] Trouble logging in

2006-06-06 Thread Steven Coutts
I can't login to my RT system anymore. This is what is in the apache 2 error_log -: -- [Tue Jun 06 14:46:52 2006] [notice] Apache configured -- resuming normal operations [Tue Jun 06 14:46:53 2006] [warn] FastCGI: server /var/www/localhost/rt-3.4.5/bin/mason_handler.fcgi (uid 10001, gid 443)

Re: [rt-users] rt-mailgate on different server than RT

2006-06-06 Thread Nadeem Shahbaz
Matt Nichols, on 2006-06-06 6:43 PM +0500, wrote : Is it possible to run rt-mailgate on a separate server than RT? at http://wiki.bestpractical.com/index.cgi?ManualInstallation, see SETTING UP THE MAIL GATEWAY section Nadeem ___

[rt-users] How can a regular user see which groups he is a member?

2006-06-06 Thread Tomasz Wlodek
Is it possible for a RT user to be able to see in which groups he is a member? Tomasz Wlodek| tel 631-344-7448 Brookhaven Laboratory, Building 510M | fax 631-344-7616 Upton NY 11973-5000 | ___

[rt-users] Merge User Function?

2006-06-06 Thread Flynn, Timothy J
RT 3.4.5 When a user is autocreated from an email and then later tries to login through the web the email address cannot be added since it already exists for a different user. Is there a way to merge the two user accounts to show that they are one in the same? Since tickets may be associated

[rt-users] Re: rt-mailgate on different server than RT

2006-06-06 Thread Thomas M. Payerle
Is it possible to run rt-mailgate on a separate server than RT? I'd like to run rt-mailgate on our mail server and have it talk to the RT server. How is rt-mailgate on the mail server going to know how to authenticate to the RT web interface in order to comment on tickets? Can I create an

[rt-users] Scrip doesn't work

2006-06-06 Thread Mohamed Ali Bouirmane
Hi all, I have some troubles running scrips with a new RT 3.4.5 installation. Ive tried many samples found in the RT wiki but the result is always the same: the scrip action is not triggered. here is an example of scrip tested: http://wiki.bestpractical.com/index.cgi?ResolveTicket

Re: [rt-users] Can't bind: LDAP_INVALID_CREDENTIALS 49

2006-06-06 Thread Wade Naveja
Jim - Thanks for the feedback. I'm sure you're right about the AD server not accepting anonymous binding. I've got the values populated for LdapUser and LdapPass. We have a service account that we use for Apache LDAP authentication, so the username/password are definitely valid. I'm

Re: [rt-users] Can't bind: LDAP_INVALID_CREDENTIALS 49

2006-06-06 Thread Wade Naveja
I found my mistake. My RT_SiteConfig.pm contained the following: Set($LdapBase, 'cn=Users,dc=subdomain,dc=example,dc=com'); Set($LdapUser, 'genericid'); Changing those lines to something like this worked: Set($LdapBase, 'dc=subdomain,dc=example,dc=com'); Set($LdapUser,

[rt-users] mysqldump refusing to finish

2006-06-06 Thread Luke Vanderfluit
Hi. I have a cron job that does a database backup for RT. That backup is currently failing with the following error: mysqldump: Error 2020: Got packet bigger than 'max_allowed_packet' bytes when dumping table `Attachments` at row: 1784599 My mysqldump command looks like this:

Re: [rt-users] mysqldump refusing to finish

2006-06-06 Thread Ole Craig
On Wed, 2006-06-07 at 08:37 +0930, Luke Vanderfluit wrote: Hi. I have a cron job that does a database backup for RT. That backup is currently failing with the following error: mysqldump: Error 2020: Got packet bigger than 'max_allowed_packet' bytes when dumping table `Attachments` at

[rt-users] Fwd: RT LDAP

2006-06-06 Thread Jim Meyer
Once more, this time actually headed to the rt-users list. =\ --j -- Forwarded message -- From: Jim Meyer [EMAIL PROTECTED] Date: Jun 6, 2006 6:06 PM Subject: Re: RT LDAP To: Steve Haché [EMAIL PROTECTED] Hello! I'm copying the rt-users list because your errors don't look

Re: [rt-users] Fwd: RT LDAP

2006-06-06 Thread Ole Craig
On Tue, 2006-06-06 at 18:07 -0700, Jim Meyer wrote: [...] I think it's supposed to be sAMAccountName, but I don't know if Windows Active Directory is case sensitive or not. [...] Some quick experimentation with ldapsearch says it's not, but (based on some fairly painful experience

Re: [rt-users] Fwd: RT LDAP

2006-06-06 Thread Jim Meyer
Hello! On 6/6/06, Ole Craig [EMAIL PROTECTED] wrote: On Tue, 2006-06-06 at 18:07 -0700, Jim Meyer wrote: [...] I think it's supposed to be sAMAccountName, but I don't know if Windows Active Directory is case sensitive or not. [...] Some quick experimentation with ldapsearch says it's not,