[rt-users] Features in RT

2006-09-04 Thread Britto I
  Hi,   I have rt3.4.5 installed with mysql. I have a setup with nis and i want to import my nis users to mysql rt data base.   I have userID and password (Encripted with MD5) and email ID in myfile. I want to import this to NIS. Another feature i need is user should have the permission to

[rt-users] SpreadsheetDisplayedFields patch

2006-09-04 Thread Kroopa Shah
Hello, I was looking at the Best Practical website for SpreadsheetDisplayedFields and when I clicked on one of the links on the page, the following was displayed: Welcome to our website for you World of Warcraft Gold,Wow Gold,Cheap World of Warcraft Gold,wow> gold,buy cheap wow gold,real wow g

Re: [rt-users] Mail Bounce Issue

2006-09-04 Thread Jesse Vincent
On Thu, Aug 10, 2006 at 01:10:36PM -0400, Drew Barnes wrote: > To: "AdminCc of itsupport Ticket #2528":; > > You have an error in your template it looks like. It is trying to send > to a HIGHLY invalid address, as quoted above. [Yes, this is an incredibly delayed response ;] Actually, that'

Re: [rt-users] RTFM Administration, Content, Topics and Classes

2006-09-04 Thread Jesse Vincent
> error: RT::FM::Article::_UpdateTimeTaken Unimplemented in RT::Record. > (/opt/rt3/lib/RT/Record.pm line 1462) This is fixed in 3.6 and svn and will be fixed in 3.4.6, which should be out in a few weeks. > context: ... > 492: else { > 493: my ( $package, $filename, $line ); > 494: ( $pac

Re: [rt-users] 3.6.1: double comments/correspondence added

2006-09-04 Thread Jesse Vincent
On Mon, Sep 04, 2006 at 08:06:42PM +0200, Stephan Uhlmann wrote: > Hi, > > does somebody else also experience the following since RT 3.6.1? > > When I comment to a ticket I now always see two entries added to the history. > One "XY - Comments added" with empty body and one with my actual text

[rt-users] 3.6.1: double comments/correspondence added

2006-09-04 Thread Stephan Uhlmann
Hi, does somebody else also experience the following since RT 3.6.1? When I comment to a ticket I now always see two entries added to the history. One "XY - Comments added" with empty body and one with my actual text. Same when I do a reply. The first entry is made as soon as I click the "Comm

Re: [rt-users] Mandatory ticket fields

2006-09-04 Thread Christian Janssen
On 21/07/06, Schultz, Eric <[EMAIL PROTECTED]> wrote: ... For Subject and Requestor, it should be simple enough to have a javascript in the page to force these. I have one for Subject already, it was not difficult. Eric Schultz United Online ... How did you do ? cheers Christian ___

Re: [rt-users] rt-mailgate and DBIx::SearchBuilder on Debian testing: _Accessible deprecated, bug?

2006-09-04 Thread James Bromberger
Ah. Yes. *Sheepishly* I recall trying to integrate with M$ Active Directory. Had backe out all except that one Local override. Thanks. Is working nicely now. JEB Ruslan Zakirov wrote: You have "/usr/share/request-tracker3.4/lib/RT/Interface/Email/Auth/MailFrom_Local.pm" file and in this

Re: [rt-users] rt-mailgate and DBIx::SearchBuilder on Debian testing: _Accessible deprecated, bug?

2006-09-04 Thread Ruslan Zakirov
You have "/usr/share/request-tracker3.4/lib/RT/Interface/Email/Auth/MailFrom_Local.pm" file and in this file something strange happens in line 46. On 9/4/06, James Bromberger <[EMAIL PROTECTED]> wrote: Hello all, I am trying to get rt-mailgate working, but am finding that the versions of RT

[rt-users] CF Transactions

2006-09-04 Thread Hornet
I have setup a CF as a "Ticket Transactions". This is working as expected by putting the CF.CloseCode on all the transactions windows. Since this will not display the selected choice like the normal CF's. I created another CF.ClosedAs. I'm trying to write a User Defined Scrip to pull the CF.CloseC

[rt-users] checking I am using secure ldap

2006-09-04 Thread Elaine .
hi I'm using rt 3.4.5 on fedora 5. I authenticate to active directory using the ldap overlap script created by Ruediger Riediger that used to be/may still be on the wiki. Anyway it has the option to put the server in as ldaps:// so I have and I authenticate ok. Is there a way to check I really am

[rt-users] rt-mailgate and DBIx::SearchBuilder on Debian testing: _Accessible deprecated, bug?

2006-09-04 Thread James Bromberger
Hello all, I am trying to get rt-mailgate working, but am finding that the versions of RT and DBIx::SearchBuilder I have (debian package 3.4.4-3 and libdbix-searchbuilder-perl 1.43-1) don't seem to be playing well: Connecting to http://rt.example.com//REST/1.0/NoAuth/mail-gateway

[rt-users] "Enter one value" near custom fields removal

2006-09-04 Thread Arnas Kupsys
Hello, is there an easy way to remove lines like "Enter one value" near the Custom fields, on the ticket creation or modification webpage? I would like to remove all of them except the ones (red ones) for the mandatory fields. Thanks in advance, Arnas Kupsys __

[rt-users] Home Page Saved Searches in RT 3.6.x

2006-09-04 Thread Jacek Rudowski
Hello,   I’d like to ask how can I prepare home page saved searches for all users in RT 3.6.1. Is there any easy way to do that?     I followed that document: http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches   and after changing $HomepageComponents I can add saved sear

Re: [rt-users] Where to report bugs?

2006-09-04 Thread Stephan Uhlmann
Thanks for your comments, Jesse! On Friday, 1. September 2006 20:20, Jesse Vincent wrote: > On Fri, Sep 01, 2006 at 07:53:24PM +0200, Stephan Uhlmann wrote: > > Hello all, > > > > I reported some bugs to [EMAIL PROTECTED] but only received the automatic > > reply. No other feedback since 6 weeks.

[rt-users] "time to display" wrong - where is delay?

2006-09-04 Thread Boldra
Hi, after optimizing our rt installation with mason caching, hiding things in the session, query optimizing and so on, I've got our average "time to display" values nice and low (rarely more than 3 seconds). However the users still aren't happy, because the numbers don't reflect their experien

Re: [rt-users] Reports: Newbie looking for some help.

2006-09-04 Thread Andrew Nicols
On 9/3/06, Brendan S (Scratch User) <[EMAIL PROTECTED]> wrote: Brendan S (Scratch User) wrote:> I have found the rt shell, but when I try to (eg) list/show tickets it asks for a password and fails. I have tried the password from RTSiteConfig.pm without success.  Which password is it looking for? It