[rt-users] Change queue and owner based on requestor's email address

Hi all I'm an absolute RT neophyte, so my apologies in advance. I've trawled through previous listings for solutions to similar requirements, but because I don't speak its programming dialect, I've not been able to successfully adapt things that I've found in the archives. So here's there the

Re: [rt-users] No open or closed tickets displayed

Hi, As a summary of what I am trying to achieve, I want users (all on-site) to submit their problems via the self service page, and I want them to be able to see their own open and closed tickets. I do not want them to be able to view anyone else's tickets at this stage. I have spent quite a

[rt-users] RT and mysql 5

Has anyone tried running RT with mysql 5.0.x? We're currently running 4.0.x, with an upgrade to 4.1.x coming in the near future. I'm a bit leery of 5.0.x because of the various reports I've heard (JOIN syntax changed, major new version, etc). Thanks, Drew --

[rt-users] Multiple LDAPS

I have MSActive directory forest with multiple domains. What is the best way to intergrate this? I have LDAP Auth already working for one domain but I cant get authentication for the second domain Set($LDAPExternalAuth, '1'); # Enable LDAP auth Set($LdapServer,

[rt-users] Query limited to last month?

Hi folks, I'd like to create a query that returns tickets created during the last calendar month. Note that this is different from asking for tickets created during the last, say, 30 days. For examlple, if this is September 2006, I want to create a query in Query Builder that returns all

Re: [rt-users] RT 3.6.1 install question

Correct. If I had given the mysqladmin root password when asked for a password after invoking make initialize-database, I would have been fine. Hitting return, as the prompt advised me to do) hose me good. There is no recovery from that point except to manually blow away the ./mysql/rt3

Re: [rt-users] RT and mysql 5

I am in development stage upgrade rt to 3.6.1 using mysql 5.0.24 for the past few weeks .. I had no problems yet .. however I have n't done any form of stress testing yet Roy Drew Taylor wrote: Has anyone tried running RT with mysql 5.0.x? We're currently running 4.0.x, with an upgrade to

Re: [rt-users] RT 3.6.1 install question

It looks like RT_SiteConfig: Set($WebPath , /rt); would do that but apparently I need to do something to get the chance to take. If I have to rebuild everything just to make this small change, I am going to be very upset. service httpd stop rm -rf /rt_dir/var/mason_data/obj* service httpd

Re: [rt-users] RT 3.6.1 install question

Drew, I apologize for squandering your valuable time. That made the improvement I was looking for but it's still slightly broken now that it's moved. Everything seems to work OK except if I click a ticket from the home screen ticket at a glance. I get text like there is a problem with

Re: [rt-users] RT 3.6.1 install question

Any thoughts on what might be causing this?: I moved RT from '/' to '/rt' according to the changes listed below. Everything seems to work OK except if I click a ticket from the home screen ticket at a glance. I get text like there is a problem with fastcgi. If I click on the same ticket

Re: [rt-users] Query limited to last month?

Bryan - Easiest route would probably be to extend Time::ParseDate to differentiate between 1 month ago and last month -- right now, they both translate to this time on this day of the month 1 month ago. This month does not currently get parsed and I think it ought to be interpreted as 00:0:00 on