Hello,
What must I do, to 10 newest request, I do not
own show me link and TAKE ?
I have only information about it, but no possibility
to TAKE or SHOW.
Thanks a lot
Michal Verner
___
Is there any way via a Scrip to add some text at the start of a comment?
Basically, I would like to run a Scrip On Comment which automatically
adds a heading to the comment.
thanks for any help
Taan
___
http://wiki.bestpractical.com/?CleanMasonCache
On 9/13/06, Tanu Mehrotra [EMAIL PROTECTED] wrote:
Hi,
I have installed and configured RT 3.6.0 on SunOS 5.10 .
As I am trying to make small static changes changes like in login page at
the right corner its written
Not logged in I changed in
At Tuesday 9/12/2006 05:57 PM, Jared Hanks wrote:
Hello,
I'm using the Query Builder in RT and would like to create a report
for tickets created in the last 7 days. I'm able to get the report
to look the way I want, but just am unable to generate this for the
last 7 days. I can use a
Hi,
I am running Redhat and running up2date and I get the error:
[Wed Sep 13 13:45:46 2006] [crit]: The 'comp' parameter (undef) to
HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the
allowed types: scalar object
Stack:
$MaxAttachmentSize (make sure it's big enough)
$TruncateLongAttachments
(make sure it's undef) $DropLongAttachments (make sure it's undef)
I checked that out, $MaxAttachSize is 10 megs and truncate
and drop are
both undef.
Also saw an earlier post of same issue, and tried
On Tue, Sep 12, 2006 at 09:22:55PM -0400, Mathew Snyder wrote:
Jay R. Ashworth wrote:
On Mon, Sep 11, 2006 at 02:20:34PM +1000, Adam Clarke wrote:
Many users do not use their keyboard for page navigation. A Top
link provides a mouse friendly alternative that is clearly associated
with
Jeremy;
Have a look at :
http://lists.fsck.com/pipermail/rt-users/2006-July/040843.html
it maybe related.
Roy
Peake, Jeremy wrote:
$MaxAttachmentSize (make sure it's big enough) $TruncateLongAttachments
(make sure it's undef) $DropLongAttachments (make sure it's undef)
I checked that
What's the best approach to keeping a debian installation of RT
under CVS to help manage local changes and customization?
I'm thinking of either installing the debian package, then
doing a cvs import of
/usr/share/request-tracker3.4
/usr/local/share/request-tracker3.4
Is there a document which details the ATOM API? I can look through the
components, but that is tedious to say the least. I'm trying to
improve a custom app which uses the ATOM API, but not knowing the full
API there is no way to know if a better way exists. :-)
For instance: once method gets all
All,
Hello, Chris.
Could you backup your DB, and run next to SQL queries?
ALTER TABLE Attachments CHANGE Content Content LONGBLOB NULL;
Then check if you could binary attachments without problems and report
back.
This query is safe but anyway I would suggest you to backup data.
Running
Hi everyone,
Is there a way to make a custom field show up on the RT at a
Glance page?
Scenario:
We created a custom drop down box field with all of our
clients in it. The field is mandatory when you open a ticket. I would like to
have the contents of that field show up as a column
I'm betting it's your research queue.
On Wed, Sep 13, 2006 at 05:13:54PM -0500, Jackie Hamilton wrote:
Sorry to rehash this thread, but I'm still having trouble with the Tickets
page having all 150K+ users in the Owner pull down, rendering the page
unusable. I downgraded our MySQL to
Jackie Hamilton wrote:
mysql SELECT * FROM ACL WHERE RightName = 'OwnTicket' order by ObjectId;
+-+---+-+---++--+-+---+
| id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId |
DelegatedBy |
(3.6.0/mysql4/CentOS)
From a template, how can I get at the value of a specific header in the
first email message in a ticket? I know how to get it in a scrip:
my $trans = $self-TransactionObj;
my $msgattr = $trans-Message-First;
my $headerval = $msgattr-GetHeader('X-MY-HEADER');
...but when I
On Wed, 13 Sep 2006 18:15:22 -0400, Jesse Vincent wrote:
I'm betting it's your research queue.
Ok. I deleted that record from the ACL table, it fixes the problem:
| 220 | Group | 3 | OwnTicket | RT::Queue | 12 |
0 | 0 |
I see that group id 3 is
Hello!
On 9/3/06, Torsten Brumm [EMAIL PROTECTED] wrote:
check the maillinglist, there was a threat some days ago with a patch for
this.
Hmm. I've gone looking for this and had no luck. Could some kind soul
provide a direct pointer to the FM that I may R(t)?
Thanks!
--j
2006/9/2, Juan Mas
Hello!
On 8/30/06, Ruslan Zakirov [EMAIL PROTECTED] wrote:
I think it was fixed in 3.6.2, it's not yet released, but you can grab
a patch from svn repository if you need it ASAP.
I'm dense and not svn-savvy. Can you give me quick hints how to
find/make/get this patch?
Thanks!
--j
On
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5782
On 9/14/06, Jim Meyer [EMAIL PROTECTED] wrote:
Hello!
On 8/30/06, Ruslan Zakirov [EMAIL PROTECTED] wrote:
I think it was fixed in 3.6.2, it's not yet released, but you can grab
a patch from svn repository if you need it
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5782
On 9/14/06, Jim Meyer [EMAIL PROTECTED] wrote:
Hello!
On 9/3/06, Torsten Brumm [EMAIL PROTECTED] wrote:
check the maillinglist, there was a threat some days ago with a patch for
this.
Hmm. I've gone looking for this and
Hi all,
Any interest in creating a section in the wiki dedicated to documenting how RT
can be used to implement ITIL processes? Seems like a good fit to me.
-Tim
--
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax:
Any interest in creating a section in the wiki dedicated to
documenting
how RT can be used to implement ITIL processes? Seems like a good fit
to
me.
Sounds good to me... sounds also like you have some experience here...
Im a wiki admin and would love to help where I can.
duncan
Duncan
Hello list. I tried to Google this, and I searched through the RT TWiki, but I
couldn't find any answers. Is there a way to remove the possibility that a
ticket can be owned by 'Nobody' on a per queue basis? Is it possible to force an
owner for every ticket globally? Thanks!
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Hash: SHA1
On 14/09/2006, at 12:53 AM, Frank Pater wrote:
Hi Nigel,
Also note that you can add whatever logic you like in these files,
including displaying data entry fields on a per-group basis. While
I don't have any experience here, it doesn't look
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