Check out the BPS SVN, the is a RTx called CommandByMail, this will offer you all the needed thingsTorsten2006/10/4, Josh Barron <[EMAIL PROTECTED]
>:
Looks like the combination of both your
suggestions corrected the problem.
In moving to another issue, is there a
good in depth gu
Yes, and it is broken in 3.6.1 too :-(Torsten2006/10/5, Ruslan Zakirov <[EMAIL PROTECTED]>:
sorry, I didn't test now I see that it's broken on mysql too :(On 10/5/06, Ole Craig <[EMAIL PROTECTED]> wrote:> On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote:
> > On 10/4/06, Ole Craig <[EMAIL PRO
We've been opening up our code a bit lately. I know that sounds weird
coming from an open source company, but we've traditionally been
very, very cautious with who gets a "commit bit" to our products.
Only two or three people outside Best Practical have commit rights to
RT. SVK has a rich
you missed content files in etc/upgrade
On Wed, Oct 04, 2006 at 11:45:37PM -0400, Matt Higgins wrote:
> I saw another post on this in the archive and the answer was to check the
> README and run the db updates. I am upgrading from 3.4.2 and when I run make
> upgrade i see nothing in /path/to/rt/e
I saw another post on this in the archive and the answer was to check the README and run the db updates. I am upgrading from 3.4.2 and when I run make upgrade i see nothing in /path/to/rt/etc/upgrade .. I don't see that dir at all? I also got the sources for
3.4.2 and 3.6.1 and diffed the mysql sc
sorry, I didn't test now I see that it's broken on mysql too :(
On 10/5/06, Ole Craig <[EMAIL PROTECTED]> wrote:
On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote:
> On 10/4/06, Ole Craig <[EMAIL PROTECTED]> wrote:
> > On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
> > > > >> So i
On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote:
> On 10/4/06, Ole Craig <[EMAIL PROTECTED]> wrote:
> > On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
> > > > >> So i came back to 3.6.0 and paradoxically the problem still exists!
> > > > >
> > > > > I'm betting that this is due to
On 10/4/06, Ole Craig <[EMAIL PROTECTED]> wrote:
On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
> > >> So i came back to 3.6.0 and paradoxically the problem still exists!
> > >
> > > I'm betting that this is due to an upgraded DBIx::SearchBuilder. Just
> > > out of curiosity, what datab
I am using the LDAP
code from http://wiki.bestpractical.com/?LDAP and
it's working fine but when I try to create a new user in RT, I
get:
User could not be created: Could not set
user info
I have LDAP auth
first and I am using the LDAP auto-create callback. Any ideas? Should it be
tryi
I upgraded from 3.4.3 to 3.6.1 and found the way the Homepage searches are
done are is different between the two versions. In 3.4.3 I had a custom
search for "Highest priority tickets in my department". In 3.4.3 I created
a local/html/Elements/MyGroupTickets with the following:
--
On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
> > >> So i came back to 3.6.0 and paradoxically the problem still exists!
> > >
> > > I'm betting that this is due to an upgraded DBIx::SearchBuilder. Just
> > > out of curiosity, what database are you on?
> >
> > Our RT Installation uses P
Ian Clancy wrote:
Chaim,
Weve been using Zimbra now for a couple of months. It really is
excellent.
I'd be interested to know what kind of integration ideas you have with
RT.
Regards
here are my ideas,
since most users will use zimbra for ent email and messaging, i can
create code within z
> - If i search for "created >= 03/10/2006" i get the tickets created
> on 02/10/2006
> - If i search for "created >= 03/10/2006 00:01" i get the tickets
> created on 02/10/2006
> - If i search for "created >= 03/10/2006 24:00" i get the tickets
> created on 03/10/2006
Just a guess, but coul
Looks like the combination of both your
suggestions corrected the problem.
In moving to another issue, is there a
good in depth guide you know about for a full interface to RT via email? The
scenario we are looking for right now is to create tickets via email (via a separate
email alia
Menno Alkemade wrote:
Hi,
I'm using RT 3.4.5 and i'm having some strange results when i search.
- If i search for "created >= 03/10/2006" i get the tickets created on
02/10/2006
- If i search for "created >= 03/10/2006 00:01" i get the tickets created on
02/10/2006
- If i search for "created >
For a start what version of rt are you using ..
Custom fields can be set either globaly/or applied to particular
queues/or queue specific
Roy
John Colbert wrote:
Hello... I've searched through various archives and online resources,
and either I'm missing it or just can't seem to find an ans
Hi I have a similar problem to the one discussed few days earlier ..
I am upgrading rt to 3.6.1 and mysql with a remote db server .. my
configure options:
./configure --with-web-user=apache --with-web-group=users
--with-db-host=dbcluster01 --with-db-dba=root
--with-db-rt-host=dbcluster01.mydom
Hello... I've searched through various archives and
online resources, and either I'm missing it or just can't seem to find an answer
to what i would expect to be a simple problem to solve.
I have a queue that I use for tickets relating to building
out new computer systems. I would like
Hi,
I'm using RT 3.4.5 and i'm having some strange results when i search.
- If i search for "created >= 03/10/2006" i get the tickets created on
02/10/2006
- If i search for "created >= 03/10/2006 00:01" i get the tickets created on
02/10/2006
- If i search for "created >= 03/10/2006 24:00" i ge
Hi
You have to change the file User.pm when privileged user will view this
information. In the diff I give privileged users permission to view
comments and workphone from users.
--- /opt/rt3/lib/RT/User.pm 2005-02-01 15:20:40.0 +0100
+++ /opt/rt3/local/lib/RT/User.pm 2006-09-29
Hi
You have to change the file User.pm when privileged user will view this
information. In the diff I give privileged users permission to view comments
and workphone from users.
--- /opt/rt3/lib/RT/User.pm 2005-02-01 15:20:40.0 +0100
+++ /opt/rt3/local/lib/RT/User.pm 2006-09-2
I believe you need to grant AdminUsers globally to do this. I do most
of mine with group rights so add/removing rights is as easy as modifying
group membership.
Ian Clancy wrote:
Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone
Helo ,
Does anybody have idea, how to set up report:
We need to count together worked time of each users per day
nad show it in graph…
Some users work nardet than others… J
Michal Verner
___
http://lists.bestpract
Chaim,
Weve been using Zimbra now for a couple of months. It really is excellent.
I'd be interested to know what kind of integration ideas you have with RT.
Regards
--
Ian Clancy
john habermann wrote:
On 10/4/06, Chaim Rieger <[EMAIL PROTECTED]> wrote:
are there any users here using or loo
Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc.. that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the pri
Another point to this. have you added the mailgate to the srmsh allowed list?2006/10/4, Mathew Snyder <[EMAIL PROTECTED]>:
Josh Barron wrote:> Ok that didn't seem to solve the problem.>> When I reply to a ticket, (with the correct Ticket ID in the subject,
> unchanged), i get two messages back sayi
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