[rt-users] Pulling CustomFieldValues

I'm trying to pull together a script which will print out all the values from a particular CF. It will work in conjunction with a bit of code already provided to me by Roy El-Hames. I think I've figured out that I need to use RT::CustomFieldValues in order to make use of the LimitToCustomField

Re: [rt-users] Differences in files/filenames

Matthew; try perldoc /PATH TO RT/lib/RT/name of module Roy Mathew Snyder wrote: I'm trying to sort through lib/RT in order to figure out how to write scrips/scripts. I read the RT Essentials book but didn't see anything that describes the differences between files such as CustomFieldValue.pm

Re: [rt-users] Differences in files/filenames

Hmmm...Should I be using ObjectCustomFieldValues instead? Mathew Roy El-Hames wrote: Matthew; try perldoc /PATH TO RT/lib/RT/name of module Roy Mathew Snyder wrote: I'm trying to sort through lib/RT in order to figure out how to write scrips/scripts. I read the RT Essentials book but

RE: [rt-users] Differences in files/filenames

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: Wednesday, November 22, 2006 1:50 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Differences in files/filenames I'm trying to sort through lib/RT in order to

[rt-users] Date/Time format of Created (absolute)

I'm using RT 3.6.1. When I perform a ticket search and include the absolute Created (or Resolved) fields, it formats the results as: day mmm dd hh:mm:ss (eg. Wed Aug 16 14:49:45 2006) Is there any way I can change that format? (For example, mm-dd- and drop the time all together?)

Re: [rt-users] auto populate subject

Create a queue scrip , On create ,user defined action with something similar to $self-TicketObj-SetSubject ('whatever you want'); Roy John Arends wrote: Can anyone think of a good way to auto populate the subject when creating a new ticket in a particular queue? I guess one option would be

[rt-users] Custom Fields on Ticket Transaction

I am sorry if this has already been discussed, I was not able to find information on this issue: I have 5 custom fields that are for Ticket Transactions used on 4 queues that I have setup, what I am trying to do is the following: When a ticket is resolved (Transaction) I update these custom

It's a Mason bug (was: RE: [rt-users] Possible Mason bug...)

In case you are interested, I've filed a bug report through CPAN's RT: http://rt.cpan.org/Public/Bug/Display.html?id=23535 Cheers, Emanuele. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] RT and mail loops

hello again, background: viewing a number of tickets results in 100% cpu, 100% memory usage, dead server. to the point where there's a script that runs every minute killing runaway httpd processes. the problem we're experiencing is because the tickets have a LARGE number of transactions, due to

[rt-users] Attachments truncated

I'm having an issue where RT is completely unable to store binary attachments (images, PDFs, programs). While this may be a good thing from an anti-virus POV, it's kind of annoying when we want to attach relevant information. What we're seeing is that RT is storing everything up to the first

[rt-users] Callback question

First of all: callbacks are way cool. I've used them in a number of places and found them to be vastly superior to copying an entire page and modifying it. Unfortunately, this brings me to a problem: figuring out where callbacks really are being looked for. Let me present an example. I've