Hello,
I installed RT v3.4.5 on CentOS 4.4 with yum. Opening a ticket takes 1 or 2
seconds. But after
having performed a search, opening the first ticket makes Apache load the cpu
to 100% for roughly 30
seconds ! Then the ticket displays normally. Further tickets opened from the
same page take
Hello,
We are entering production phase next week on 3.6.1, but we noticed a
problem among Internet Explorer version 6 users (yes, there are some of
these at our university), ;), where they are getting an Error on page
error-message in browser trying to _open_ a ticket in RT 3.6.1.
This
Ruslan Zakirov napisał(a):
Could you spend some
time and write instructions about how to create such report? :)
sure.
1) login to rt (probably ou want to login as root, to see all queues)
2) enable logging of all SQL queries.
- for postgresql you can do it by putting these lines in your
Dear All,
I am running an rt installation (3.4 on Debian, with seperate postgres
backend) for about a year now. Currently I have around 50 call centre
agents working on tickets submitted by a community of around 100.000
clients.
I have set-up the system to allow creation of tickets for everyone
Torsten,
I used the following modules that you'll need to install from CPAN:
* HTML::CalendarMonth (I think this has some dependencies like
HTML::Element, etc. Just follow them and install all dependencies.)
* Date::Calc
Also, I should mention I got this working on 3.6.1. I think it could
Argh, no..
2006/12/6, Jim Brandt [EMAIL PROTECTED]:
When I run it, for the month I pick, it shows links with the ticket
subject in the day indicated by the due date on the ticket. Do your
tickets have due dates?
Torsten Brumm wrote:
Hi Jim,
OK, now it works. But it renders only a
On Dec 5, 2006, at 5:24 PM, John Arends wrote:
How do you all handle backups/DR? Is anyone else running RT in a
virtual machine?
We use a live replication system to keep the DB up-to-the-second on
another DB server. If the main DB dies, we just failover and point
RT at the backup. We
Hello,
I searched the wiki and mailing list archives, but couldn't find a
solution to do that :
- when RT sends an e-mail, add a line like [Reply below this line]
- when a user replies to the mail, only log the text added below
That way, the recipient keeps getting a normal e-mail
On Dec 6, 2006, at 2:18 AM, Torsten Brumm wrote:
Hi Jesse,
i've checked the permissions twice, apache is running as user/group
apache and has more permission in that directory as needed. I
played around a bit and came now to the point, that it works with
fucking IE7 but not in NS7, NS8
I had the same problem, it was only displaying tickets with that have a Due
date. I changed Calendar and SelectCalendar.html to search for Created, not
Due, and it display the tickets the way I wanted.
Date: Wed, 6 Dec 2006 17:12:30 +0100From: [EMAIL PROTECTED]: [EMAIL PROTECTED]:
Re:
I want to include the value of 3 custom fields in the template used
for emailing admins when a ticket is created. The custom fields are
named Linux computer name, Impact and Deadline ...
What exactly is the syntax for this? Especially for a field with
spaces in its name?
Dan Parsons
Sr.
Just an idea, let us try to make it more flexible, just as an option to
select all (makes not the most sense) and Starts and Due, also a view for
Reminder entries could be great. i'm just playing around to make the queue
selection more flexible...hopefully i can sent tomorrow some files.
Torsten
Any chance to figure out more details? I can test a lot and i have played
around a lot, this relogin occurs until i pressed the first Time the Tools
link, afterwards it is finished and the worst part, i have the same
situation under each Firefox and NS Browser
Will try more tomorrow...
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Harald Kapper
Sent: Wednesday, December 06, 2006 8:58 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6.1 stops sending out emails
Hi
he've a perfectly working RT 3.6.1 (on
I have been asked to see if I can get RT to show the Ticket Content, using the
basic Query Builder tool. In the actual query results window, I need to show
the initial part of the request.
I know I can do this via an outside Perl script, or using the Rt command line,
but I am trying to do it
Greetings
I am using rt-3.4.5. My problem is, when i reply to a stalled ticket and
i don't want change the status, the rt-system set the status to open. I
know, that the reason of this is the autoopen-script. But i don't
understand, why rt-2.0.4, the system that i used before, Doesn't do
that,
On Wed, Dec 06, 2006 at 03:10:10PM -0500, beilman wrote:
I have been asked to see if I can get RT to show the Ticket Content, using
the basic Query Builder tool. In the actual query results window, I need to
show the initial part of the request.
I know I can do this via an outside Perl
I think so, inside html/Elements/RT__Ticket/ColumnMap I see references to
things like
LastUpdated = {
attribute = 'LastUpdated',
title = 'Last Updated',
value = sub { return $_[0]-LastUpdatedObj-AsString }
},
So I need to figure out how to reference what I
On Wed, Dec 06, 2006 at 04:26:04PM -0500, beilman wrote:
I think so, inside html/Elements/RT__Ticket/ColumnMap I see references to
things like
LastUpdated = {
attribute = 'LastUpdated',
title = 'Last Updated',
value = sub { return
This just started happening, no changes were made to
the system.
mysql v 4.01
apache2
Is there something i can check in the ACL table?
snip from rt.log
Wed Dec 6 23:36:03 2006] [info]:
[EMAIL PROTECTED]
#6421/28782 - Scrip 2
(/opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Wed Dec 6 23:36:03
Seems to be a bug in all Opera 9.x (any OS) that causes nested DIVs to
be centered. The headers for each history entry are correct, but the actual
ticket history content is all centered, making it a pain to read.
Has anybody seen this and/or have a fix or is this a problem with Opera,
Thanks.
I have a script that gathers up all the newest spam users created over the
course of a day and iterates over each one calling rtx-shredder with the Users
plugin.
It occassionaly spits out an error thusly:
Couldn't load plugin
Error: Invalid characters in email '[EMAIL PROTECTED]'
The email
Stephen Turner wrote:
-Original Message-
From: Mathew Snyder [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 29, 2006 4:29 AM
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Pulling CustomFieldValues
Steve,
This is the code I now
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