On Wed, 2006-10-04 at 16:51 -0600, Ole Craig wrote:
>
> Guess I'm just lucky... I've got a select-one-value Ticket CF named
> "Severity" which currently has the following possible name values:
>
> '1 - CRITICAL'
> '2 - Major'
> '3 - Minor'
> '4 - Informatio
Does anyone know how to set a default language for all users ?
I wonder if there's any property to set in RT_SiteConfig.pm or via web.
Thanks,
Dário
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On Dec 27, 2006, at 2:49 PM, Paul Johnson wrote:
http://wiki.ursine.ca/Top_posting
Rick Russell wrote:
You have to replace the default autoreply scrip with a new scrip
with a
custom condition like so:
OK, I think I follow now. I take it I was correct in thinking that
scrips
can only
Hello list,
My RT users would like to have the following feature :
For example when someone Open a Ticket for a device that seems not to be
working, but the real reason is that the device is beeing repaired, the L1
support team makes that ticket "Stalled". They would like RT to
automaticaly "re-op
Rick Russell wrote:
>
> You have to replace the default autoreply scrip with a new scrip with a
> custom condition like so:
>
>> my $Ticket = $self->TicketObj;
>> my $Transaction = $self->TransactionObj;
>>
>> if ( ($Transaction -> Type eq 'Create')
>> && !($Ticket->Queue eq '55')
>>
I have 4 custom fields for one of my queues which will not allow me to
change them. Everytime i change the value and attempt to save them,
they revert back to being unset. I don't see any error messages in the
logs either.
At the same time this happened the saved searches block disappeared fo
