Morning
I know this has been asked before but not real solution was given.
I would really like only registered users to be able to use our RT
system. But sometimes odd emails hit the rt address and then a new user
is created for that email address.
This is really irritating and I would like
Hi,
I found this on the wiki, but I'm not sure on I how I should integrate
this in my RT setup. We are using RT 3.4, any hints?
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
--
regards,
Robin
___
I tend to agree with Robert from my experience CF searches do n't work
(on 3.6.1/3.6.2) , you can't search for them or order by them
I think there was a patch released few weeks back, just can't find it at
the moment ..
Roy
Mathew wrote:
Have you attached the CF to anything. Not only do you
I've created three custom fields. Each a single Select type. I've
never had problems. I'm using 3.6.1.
Mathew
Roy El-Hames wrote:
I tend to agree with Robert from my experience CF searches do n't work
(on 3.6.1/3.6.2) , you can't search for them or order by them
I think there was a patch
Well I must be missing something .. I tried searching for both cf where
its a select a value , or a cf where you enter one value neither worked
both returned 0 where I know there is atleast 10 tickets with these cf's
in the queue I am searching in ..
Do you know where to look in the code??
I did try to enable it under Global. It did not make a difference.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 16, 2007 7:17 PM
To: Gendron, Robert
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field Search returns 0 records
And just to cover bases, you have the SeeCustomField right?
Mathew
Gendron, Robert wrote:
I did try to enable it under Global. It did not make a difference.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 16, 2007 7:17 PM
To: Gendron, Robert
Cc:
On Monday, 15.01.2007 at 13:35 +, Dave Ewart wrote:
I'm using RT to manage support for an academic department of 60 staff.
Many staff use PGP/MIME to sign their email[1], which is great.
Unfortunately, mail which passes through RT and is PGP/MIME signed is
'broken':
- The signature
Hi all,
I am running rt 3.6.3 on Debian with mysql 5.0.30 and apache 1.3.34.
I have set up a custom field, where I can upload a binary file.
Thanks to the contribution part of the RT Wiki I found the following
in the template section:
{ my $values = $Ticket-CustomFieldValues('SomeCustomField');
Hello,
In Transaction_Overlay.pm, the ContentObj method assumes that the content is
in the transaction's first attachment. This appears not always to be the
case - we have several tickets created through the email interface in which
an attached binary file is the first attachment, and the email
On Wed, Jan 17, 2007 at 02:03:34PM -0500, Stephen Turner wrote:
Hello,
In Transaction_Overlay.pm, the ContentObj method assumes that the content is
in the transaction's first attachment. This appears not always to be the
case - we have several tickets created through the email interface
- The outgoing mail, which was originally signed in the MUA, includes
the signature as an attachment (signature.asc), but the Content
headers (or MIME information) is modified (as compared to the original
message) meaning that the email arriving at its destination is no
longer a valid
Mathew Snyder wrote:
Does anyone know about or have any intentions of updating the RTx::Statistics
package? I'm finding the built-in reports are not sufficient and I don't know
enough perl to make my way around the RT codebase.
Mathew
_
I am also interested in this. Email me off
I created an unprivileged user that is an AdminCC on a queue. When logged
in to SelfService, they seem to have all the permissions I granted the
AdminCC on that queue (create, show for the given queue) but here's the
question...
in the My Open Tickets, should they see the open tickets in the
Hi,
Using RT 3.6.3
I've given unprivileged users the ModifyTicket right via the
Global - Group Rights screen. Is this just not possible? Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
___
Mat W wrote:
I created an unprivileged user that is an AdminCC on a queue. When
logged in to SelfService, they seem to have all the permissions I
granted the AdminCC on that queue (create, show for the given queue)
but here's the question...
in the My Open Tickets, should they see the open
Joe Casadonte wrote:
Hi,
Using RT 3.6.3
I've given unprivileged users the ModifyTicket right via the
Global - Group Rights screen. Is this just not possible? Thanks!
Is what not possible? Clarify.
Jason, 'axelilly'
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
--
Llama Fresh Farms = http://www.northbound-train.com
You could copy me as well. I haven't had time to get back to this,
although that might change a bit in the future. I'm also still open to
assistant maintainers (or someone who wants to take it over completely).
I have a number of contributed changes pending, but haven't had any time
to look at
Hrm, but could one go in and alter that query? I was looking at the
/SelfService/Elements/MyRequests... seems possble. Just not sure exactly
how to go about it.
Mat W wrote:
I created an unprivileged user that is an AdminCC on a queue. When logged
in to SelfService, they seem to have all
Had this problem since 3.4.5 and now on 3.6.3 - the RT logged
errors/information in the Apache error log are in GMT. I have the right
timezone set in the RT config. I don't think it's an apache problem
since the access log for Apache is fine. Any ideas? TZ is set correctly
on server etc.
PK
--
Mat W wrote:
Hrm, but could one go in and alter that query? I was looking at the
/SelfService/Elements/MyRequests... seems possble. Just not sure
exactly how to go about it.
Of course. You have the source :-)
It shouldn't be hard to edit the SelfService portal to function however
you want
Joe Casadonte wrote:
Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!
IMHO, the book is still fully relevant to the current release of RT.
The topics that the book covers are 'core' concepts of RT. These rarely
if ever change.
Hello:
How can I add/delete the fields in the status section of the ticket? I
need to add something like In Progress field in the status so people
know what's happening to the ticket.
Any help would be greatly appreciated.
Thanks,
David
___
Hi,
Anyone else seeing an issue with Custom Fields not saving when tickets are
created or updated by users with rights ?
For me when a new ticket is created using the SelfService interface everything
works fine ie) using /rt/SelfService/Create.html?Queue=9
All Custom Fields get saved to
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