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On Monday, 22.01.2007 at 15:49 -0500, Dave Alden wrote:
I've created my own N newest unowned tickets search, but my Take
column displays the id, instead of the word Take. How can I make
it say Take instead?
I'm interested in this problem
Hi Vivek,
the problems are like this:
1. We started 20 fastcgi processes, the idle timeout is like yours, so far
so fine, but our installation is splitted to www - db server on different
systems. after the idle timeout, the processes are not reconnecting again.
2. The fast_cgi processes
Hi,
On Mon, Jan 29, 2007 at 12:59:33PM +0100, Torsten Brumm wrote:
Have you tried to open the predefined search (superuser) and edit them by
advanced
Here is my working one:
'a__id__/a/TITLE:#',
'a__Subject__/a/TITLE:Subject',
'__QueueName__',
'__ExtendedStatus__',
On Jan 29, 2007, at 6:08 AM, Torsten Brumm wrote:The FastCGI protocol needs to die. It is very cumbersome and difficult to implement efficiently, and the C libraries for it are, shall we say, difficult to modernize. Lately I've been recoding our large projects to use the new SCGI protocol. The
Thanks Vivek,
will try it out.
Torsten
2007/1/29, Vivek Khera [EMAIL PROTECTED]:
On Jan 29, 2007, at 6:08 AM, Torsten Brumm wrote:
The FastCGI protocol needs to die. It is very cumbersome and difficult to
implement efficiently, and the C libraries for it are, shall we say,
difficult to
I'm somewhat new to perl, but I'm starting to pick up a bit of it. There
are a bunch of custom tasks I want to do to integrate RT with some other
systems. I have been looking for some documentation, but what I saw in
the RT wiki was very limited for someone in my position.
Can anyone point me
I've been trying to get the same help. However, there is limited
documentation on the codebase. I've asked questions here but I often
get cryptic answers that leave me not know what even I'm talking about.
Mathew
John Arends wrote:
I'm somewhat new to perl, but I'm starting to pick up a bit
On Mon, Jan 29, 2007 at 09:41:08AM -0600, John Arends wrote:
I'm somewhat new to perl, but I'm starting to pick up a bit of it. There
are a bunch of custom tasks I want to do to integrate RT with some other
systems. I have been looking for some documentation, but what I saw in
the RT
While the book has done me wonders in learning to use and configure RT,
it has done little for me in the realm of the codebase. I'm hoping the
training in Boston helps in this regard :)
Mathew
Jesse Vincent wrote:
On Mon, Jan 29, 2007 at 09:41:08AM -0600, John Arends wrote:
I'm somewhat
I have the book right next to me. (It is a very good book, and buying it
was the least I could do to support this project.)
The problem is the book just touches on the subject. As someone who is
trying to learn perl I can't pick up enough to figure out what to do
from the chapter on the perl
Matt;
I found the best resource is in /opt/rt3/lib/RT/
Find the appropriate module (Users_ , Tickets_ blah ) copy and hack away ..
Roy
Mathew wrote:
While the book has done me wonders in learning to use and configure RT,
it has done little for me in the realm of the codebase. I'm hoping the
I've been looking at that myself. However some things just aren't clear.
For example: I need to create a script that pulls from the database for
each user the time spent on each customer (stored in a CF). So this
requires me to pull the user, the customer, all ticket transactions
associated
On Monday 29 January 2007 10:59, John Arends wrote:
I have the book right next to me. (It is a very good book, and buying it
was the least I could do to support this project.)
The problem is the book just touches on the subject. As someone who is
trying to learn perl I can't pick up enough
Added examples to http://wiki.bestpractical.com/?CodeSnippets
On 1/29/07, Garry T. Williams [EMAIL PROTECTED] wrote:
[snip]
--
Best regards, Ruslan.
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Community help:
More of an AssetTracker question than RT, but the AT list is still down,
and this probably (hopefully?) has some parallels to RT.
After upgrading this weekend from RT3.4.4, AT1.2.1 to RT3.6.3, AT1.2.3,
it appears that my AT_SiteConfig.pm is not being read. Specifically, my
custom statuses do
Fix the file permissions on etc/AT_*.
The RT upgrade process locks down the permissions on
everything in etc.
-Todd
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Community help: http://wiki.bestpractical.com
Commercial support:
Hey,
I'm hoping that someone can help me out with understanding how to use the
'Link values to' and 'Include page' features of the New Custom Field form?
I would really like to pull values into RT custom fields from an external
database so that's what I'm hoping these features will do, but I'm
Hi there!
I´ve successfully migrated the MySQL database to Postgres.
But still having some problems.
When I finish the import process I access the RT web interface. At the
homepage (RT at a Glance), I get:
Can't call method Content on an undefined value at
Is it possible to have some sort of version control on RT attachments?
i.e. If someone opens a ticket with foo.tgz as an attachment, and
later in that ticket's history, another foo.tgz is attached. RT
includes both attachments in the ticket, though they are dated.
Normally this is okay, but if we
Mario Gomide escreveu:
[...]
Now, when I run the upgrade script I get the following error 3 times:
Error: Internal Error: Couldn't execute the query 'INSERT INTO
Attributes (ContentType, Creator, ObjectId, LastUpdatedBy, Created,
Content, LastUpdated, Description, Name, ObjectType) VALUES
Is it possible to pass the username and password to RT in the link?
we are running RT3.6.3 with the LDAP overlay. I realize the user would
not be terribly secure but i am looking for an easy way to direct many
people into a single login without too many steps.
--Ryan
I've been having trouble getting rt mailgate to work when
using an ssl virtual host. I can get it to work when using
a virtual host on port 80.
Just wondering if anyone has rt running on a ssl virtual
host? Would you mind sharing a sample config for apache
httpd-ssl.conf?
With the config
Hi!
I have made a migration of RT from version 3.0.9 to 3.6.1 with MySQL 5.0 and
it's working very well.
The problem is that I have a second RT running on another machine that
contains data that I want to put/merge into the new RT database.
With this I'll have one RT with one database instead
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