[rt-users] RT 3.4.x with 3.6.x database updates ?

I have an existing 3.4.x installation. If I apply the database updates necessary for the newer RT 3.6.x, in preparation for an upgrade, will I still be able to point my 3.4.x instance of RT at it without causing any problems ? Cheers, -- Christopher Smith Systems Administrator Nighthawk

Re: [rt-users] assigning a ticket to a user

Hi again, Let me explain better: I'm trying to manage ticket properties without entering in the RT web interface. This is the situation: 1.- Requestor A sends an email to the queue 2.- Watcher B receives the email as a CC user of the queue 3.- Watcher C receives the email as a AdminCC user of

RE: [rt-users] assigning a ticket to a user

Hello people, I'm a a new user of RT and I'm having some problems. After install, have it up and running I changed the messages exchanged in RT (editing Scripts and Tamplates) and some users/group permissions... So, I can't make the requestors and AdminCc to

[rt-users] time in hours instead of minutes

hi, using rt3.4, is it possible to copunt time in ## hours instead of ##minutes? thx Serge -- Serge van Ginderachter http://www.vanginderachter.be/ Really, I'm not out to destroy Microsoft. That will just be a completely unintentional side effect. -- Linus Torvalds (2003)

[rt-users] Ticket numbers incrementing by 10?

Howdy, Since upgrading to RT 3.6.3, I've noticed that our ticket numbers are incrementing by n+10 rather than by n+1...has anyone else seen this? We're running MySQL (5.0.27-max-log) for a backend, using InnoDB tables (which I understand auto_increment has had issues with before). For show table

Re: [rt-users] assigning a ticket to a user

What you are describing is exactly what my code does. I've tested it, I use it, and it works. If a sender is not an AdminCc for the queue, it will return false. The IsAdminCc($CreatorId) function returns true _only_ if the argument is in the AdminCc group for that queue. If the $CreatorId

[rt-users] A rave -- RTx::EmailCompletion

I haven't seen this mentioned in here yet, but I stumbled across this library in CPAN by Nicolas Chuche (Nicolas is also behind another recent RT add-on, RTx::Calendar, which is worth checking out as well) that adds AJAX autocompletion to email fields in RT. The release in CPAN is version 0.01,

Re: [rt-users] Moving RT from one computer to another?

Paul Ortega wrote: I currently have RT 3.2 running under Ubuntu Hoary. I would like to export the RT database to a different computer running a fresh install of Ubuntu Dapper and RT 3.4. Is there more to it than a pg_dump and restore of the RT database? Any particular gotchas I should watch

[rt-users] Help with scrip

To all, I cannot get the following scrip to run: # # Check for Nobody' before continuing - saves spam # return 0 unless $self-$TransactionObj-Field eq 'Owner'; return 0 unless $self-$TransactionObj-OldValue ne 'Nobody'; return 1; Any ideas? Kenn LBNL

RE: [rt-users] A rave -- RTx::EmailCompletion

I haven't seen this mentioned in here yet, but I stumbled across this library in CPAN by Nicolas Chuche (Nicolas is also behind another recent RT add-on, RTx::Calendar, which is worth checking out as well) that adds AJAX autocompletion to email fields in RT. The release in CPAN is

Re: [rt-users] Help with scrip

Hi Kenn, You want to be comparing OldValue to $RT-Nobody-Id instead of to 'Nobody' like so: return 0 unless $self-TransactionObj-OldValue == $RT::Nobody-Id; Gene At 12:03 PM 4/27/2007, Kenneth Crocker wrote: To all, I cannot get the following scrip to run: # # Check for Nobody'

[rt-users] ticket reopen

I have a running installation of RT. I have a problem with reopening resolved tickets by replying to the email sent when the ticket is resolved. the ticket is updated with the reply email but the status remains resolved. where might the problem be and how can I troubleshoot it? Thanks Mustafa

[rt-users] autoreply with attachments

Hi, When I reply on a ticket, I sometimes attach a document. I want the requestors, who receive an update mail about my reply, to also reveive that attachment. Can anyone point me to the way to add this functionality to a template? thx Serge -- Serge van Ginderachter

[rt-users] Warnings in log, help please

Can anyone help me with this warning that is showing up in my rt.log? [warning]: Use of uninitialized value in pattern match (m//) at /opt/local/lib/RT/Interface/Web.pm line 1390. (/opt/local/lib/RT/Interface/Web.pm:1390) The line it refers to is the following if statement: if ( ( $key =~

Re: [rt-users] RTFM 2.2.0RC4 bug (with RT 3.6.3): Search not working for values of Cfs with type select one value

Hi Jesse, --Am 7. März 2007 12:33:22 -0500 schrieb Jesse Vincent [EMAIL PROTECTED]: How's this sound? Send me a patch to add a failing test to the RTFM test suite and I'll dig in and fix it? :) I do it both (after beeing very busy with other things for a long time): patch is here