[rt-users] RT Billing ?

Hi, I've seen that someone has mentioned that RT::Billing will be released soon ? What is this and who's making it and when is going to be released ? /me very very curious ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

[rt-users] RTx::EmailCompletion 0.02

Hi, RTx::EmailCompletion 0.02 just hit cpan : http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.02/ -+-+-+-+-+-+- Changes for 0.02 * allow email completion for unprivileged users (disable by default). See README * add debugging tools to find input tags found by emailcompletion.js

Re: [rt-users] RT Billing ?

On Tue, 2007-05-15 at 11:00 +0300, Subredu Manuel wrote: I've seen that someone has mentioned that RT::Billing will be released soon ? What is this and who's making it and when is going to be released ? /me very very curious /me supports the inquiry Serge -- Serge van Ginderachter

[rt-users] Help with RT database model

Hi all! Following the instructions of RT Wiki, I´ve downloaded the ' rt3-schema-relationships.dot'. Now I want to visualize this file (.dot) in the dbdesigner4 but I have not success because this program needs a xml file to load the database model. Other thing I´ve tried is to connect from

Re: [rt-users] RT Billing ?

On Tue, 2007-05-15 at 11:00 +0300, Subredu Manuel wrote: I've seen that someone has mentioned that RT::Billing will be released soon ? What is this and who's making it and when is going to be released ? /me very very curious Mentioned by me, written by me. Cleaning it up and packaging it is

Re: [rt-users] Problem with taking ticket under RT 3.6.3 (WebURL or WebPort issue ?)

On Tue, 2007-05-15 at 10:04 -0400, Didier Contis wrote: I have tried to modify the WebPort value to 443 Set($WebPort , 443); but still no luck. Did you restart your webserver after making this change? ___

[rt-users] http vs https problem

Hello, I have got a problem with RT runnig simultaneously on http and https ports. On the https port we are using WebAuth authentication for internal users, whereas on http port remains RT-authentication for external users. With this setting in RT_SiteConfig.pm: Set($WebPath , /rt);

Re: [rt-users] Same user has several e-mail addresses

Hi Gene, There probably is a better way... But heres the way that one of my guys solved it many moons ago in a previous version. I'm not sure if its the right way, if this even exists in the version you run, etc. In the config.pm there is a section called :

[rt-users] Expensive Queries

Hello, We are trying to identify very poor performance levels of the RT Application 3.6.3 on REHL/Apache with Oracle. In doing so, we had our DBAs take a look at the Oracle box and the identified some very expensive queries that were taking nearly 10 seconds to return, such as: SELECT * FROM

Re: [rt-users] Expensive Queries

Jeff, It sounds like you may need to make some more indexes. Please have your DBAs provide a plan for the query execution. Look for sequential scans in particular. That may help you identify possible index creation options. We use PostgreSQL here, but I would suspect that many of the index

RE: [rt-users] Expensive Queries

Thanks Ken and Jesse. We will continue to evaluate to see if we can find some performance gains in other ways. -Stark -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 15, 2007 12:47 PM To: Kenneth Marshall Cc: Jeff Stark; rt-users Subject: Re:

[rt-users] Speeding up queries

I found that if I index the Subject column in the Tickets table, searches are much faster. Thank you, Micah Gersten onShore Networks www.onshore.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Expensive Queries

Thanks Ken and Jesse. We will continue to evaluate to see if we can find some performance gains in other ways. -Stark Are the queries repeated? If so then memcached might be able to help you out. http://en.wikipedia.org/wiki/Memcached -Brian Brian Gupta Time Inc Information Technology

RE: [rt-users] Expensive Queries

Has this been integrated with RT? Justin Brodley -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, May 15, 2007 11:00 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Expensive Queries Thanks Ken and Jesse.

[rt-users] simple one I think...

Howdy All, I am not a programmer, and the advice I have received so far has been great. I am having trouble locating where to edit the headers for the main page. ie.. ^ 10 Highest Priority Tickets I Own Edit I want to remove the EDIT part from these toolbars. I

RE: [rt-users] Expensive Queries

Has this been integrated with RT? Justin Brodley I suspect that most people are running RT with MySQL, so it is quite unlikely that enough people have run into performance issues that need to be resolved by memcached. That said, I'd imagine it would be fairly trivial to get up and running.

[rt-users] Double e-mails for RT 3.6.1

Does anyone have an available Scrip which eliminates all of the double e-mails which occur in RT 3.6.1? It's getting awfully repetitive. Will upgrading RT versions work? I'm almost willing to downgrade as well. Thanks, - sf ___

Re: [rt-users] Problem with taking ticket under RT 3.6.3 (WebURL or WebPort issue ?)

I had tried a full httpd restart before posting to the mailing list. It seems like the port :80 is coming from one of the module and added to whatever WebURL is set to. Didier. - Original Message - From: Matthew Keller [EMAIL PROTECTED] To: Didier Contis [EMAIL PROTECTED] Cc:

Re: [rt-users] Problem with taking ticket under RT 3.6.3 (WebURL or WebPort issue ?)

I had a similar problem when I first installed 3.6.3. What worked for me was changing my RT_SiteConfig.pm settings to these: Set($WebPath , /rt); Set($WebPort , 443); Set($WebBaseURL , https://rtserver.sdsu.edu:$WebPort;); Set($WebURL , $WebBaseURL . $WebPath . /); The only difference I see

Re: [rt-users] SVN checkout probs.

Thanks for the quick(!) reply. Now, I get timeout errors. So, I suspect that the proxy settings might not be working for the svn:// protocol. What port is being used by svn://svn.bestpractical.com? Mike The information in this message may be proprietary and/or confidential, and protected

Re: [rt-users] http vs https problem

I also had that issue when migrating to 3.6.3, using mod_rewrite to redirect http to https, and resolved it in the exact same manner. we didn't have this issue running the 3.2.x release, but i never bothered diffing to see when that change was added. i couldn't find any other way to fix it, and

Re: [rt-users] http vs https problem

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 15 May 2007 at 17:01 (-0700), mike wrote: I also had that issue when migrating to 3.6.3, using mod_rewrite to redirect http to https, and resolved it in the exact same manner. we didn't have this issue running the 3.2.x release, but i

Re: [rt-users] RTFM 2.2.0RC4 bug (with RT 3.6.3): Search not working for values of Cfs with type select one value

Dirk, could please try the latest svn code, I hope I've fixed the problem you're seeing. On 5/1/07, Jesse Vincent [EMAIL PROTECTED] wrote: Hm. Having just tested, this patch breaks sh-2.05b# export PERL5LIB=/opt/rt3/lib sh-2.05b# prove -lv t/ArticleCollection_Overlay.pm.t for me. On Apr