Hello all,
I'm having a problem with a scrip running in the TransactionBatch stage.
Setting the scene:
RT 3.6.3, Oracle, Apache2, Perl 5.8.8
One queue required a custom field to be populated with information
extracted from an e-mail message on a ticket creation. The initial
notification to th
Hello all,
I was having trouble with ComboBoxes not rendering correctly in Internet
Explorer 6 or 7. If did a select all on the web page I could see where the
box was, but there were no borders or drop down arrow. Well after a little
bit of hunting around I was able to fix the problem by moving
Has anyone done any work into making RT more customer centric?
Some history to help explain what I'm looking for.
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has several
departments that create tickets associated
Within a template, $Ticket->Priority will return the ticket's
priority. Within a scrip use $self->TicketObj->Priority instead.
At 10:33 AM 5/21/2007, Christopher Moughan wrote:
Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="_=_NextPart_001
this might help:
$self->TicketObj->QueueObj->CorrespondAddress
Sven Kloe wrote:
Hi all,
I am using a scrip which moves a new (email generated) ticket in another queue.
This works fine if I query the Sender / Requestor, but now I have to know the recipient
the "To:" Field (I have several email
Howdy all,
Is there a way to list the priority of the request in the body of the
email? I have multiple queues that have a different starting priority
based on the issue the user is having. We set up a standard response
time based on priority and would like to be able to pull it into the
email so
Has anyone used MRTG to graph tickets in RT. We need weekly stats of
sorts from RT and I would like it automated.
Thanks in advance
William Kelleher
Network Engineer
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Communit
I'm a huge RT fan and I use it to handle low volume email coming into a
support@ email address. Unfortunately I'm moving hosting for the
organization that uses it to a virtual environment and I do not have access
to httpd.conf or the pre-req's to run RT.
Does anyone know of anything that would o
-- Forwarded message --
From: Brandi L <[EMAIL PROTECTED]>
Date: May 21, 2007 11:59 AM
Subject: Re: [rt-users] httpd won't start, any suggestions?
To: Gene LeDuc <[EMAIL PROTECTED]>
Here's the errors that it gives:
Mon May 21 08:48:56 2007] [error] Couldn't load RT config file %
Check your web server error logs. When I did this I found lots of useful
error messages in the error log and was able to find and fix my minor
changes and get it working again. Apache loads the RT code when it starts
- so if you goon the code it won't start. Scared the heck out of me the
fir
According to http://wiki.bestpractical.com/index.cgi?ManualInstallation
It saids that if I'm using sendmail I most likely need to copy (cp)
rt-mailgate to /etc/smrsh or create a symbolic link and change /opt/rt3/bin
above to /etc/smrsh or sendmail will complain. So I copied rt-mailgate to
/etc/sm
Hey all,
I'm having a bit of a problem. Forgive me for my limited knowledge, I'm an
RT and Linux noob.
I made some changes to the RT code (to the login page, I just added a line
of text to see if the change would show up) and attempted to restart httpd.
The restart failed and now it won't start
[SNIP]
I believe I've found the problem and it seems there IS a change between
3.4.5 and 3.6.3. The change is in parsing of the incoming email
headers.
In my test, using rt-mailgate from the command line, I just entered
'xxx',
which contains no real mail header information. This works on 3.4
13 matches
Mail list logo
