RE: [rt-users] RT stops sending mails to ticket requestors

2007-08-27 Thread Peer Michael
It's seems, that your Autoreply script isn't a global script, but a script, that runs only in a specific queue. Michael No - the following scrips are active for that queue: Scrips which apply to all queues * Open Blank On Correspond Open Tickets with template Blank *

Re: [rt-users] rt-mailgate config problems while on virtual dedicated server

2007-08-27 Thread Phil Lawrence
On 8/26/07, Patrick Morris [EMAIL PROTECTED] wrote: Phil Lawrence wrote: I also tried /etc/postfix/turbopanel/virtual_alias: [EMAIL PROTECTED] [EMAIL PROTECTED] and that failed: Aug 25 12:40:36 ip-999-999-999-999 postfix/qmgr[28422]: 9AEA715E35F6: to=[EMAIL PROTECTED], relay=none,

[rt-users] RT Ticket Counts and why they differ

2007-08-27 Thread Shawn Scantland
So just a quick question so that I can put my mind to rest. Why is the ticket count for created tickets on any one particular day different when you compare the data in the database to what's coming out of the API? For example: On a particular day in one of our queues the rt CLI command rt ls

Re: [rt-users] RT Ticket Counts and why they differ

2007-08-27 Thread Jesse Vincent
On Aug 27, 2007, at 5:08 PM, Shawn Scantland wrote: So just a quick question so that I can put my mind to rest. Why is the ticket count for created tickets on any one particular day different when you compare the data in the database to what's coming out of the API? will return 12 as

[rt-users] Accessing requestors' names

2007-08-27 Thread Tim Wilson
Hey all, Is it possible to print the full name of a ticket's requestor in a template? Bonus points for gracefully handling multiple requestors. :-) -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: