It's seems, that your Autoreply script isn't a global script, but a script,
that runs only in a specific queue.
Michael
No - the following scrips are active for that queue:
Scrips which apply to all queues
* Open Blank
On Correspond Open Tickets with template Blank
* OwnerChangeNotify
On Owner Change Notify Owner with template Transaction
* CreateNotifyAdminCC
On Create Notify AdminCcs with template Transaction
* CorrespondNotifyAdminCC
On Correspond Notify AdminCcs with template Admin Correspondence
* CorrespondNotifyReq
On Correspond Notify Requestors and Ccs with template Correspondence
* CorrespondNotify
On Correspond Notify Other Recipients with template Correspondence
* CommentNotifyAdminCC
On Comment Notify AdminCcs as Comment with template Admin Comment
* CommentNotify
On Comment Notify Other Recipients as Comment with template Correspondence
Current Scrips
Autoreply
On Create Autoreply To Requestors with template Autoreply de-punkt
AFAICT, they are all untouched.
I'm really at a loss as to where the problem might be...
Regards,
--ck
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