Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.

2007-12-21 Thread Benjamin Weser
We had the problem of RT not sending mails to anybody too. But I don't think that there were messages about that in rt.log because the fault was that somebody changed the IP of the mailserver. So all mails sent by RT stayed in the spool of postfix unless I corrected the postfix configuration

[rt-users] Fetchmail, attachments over 1mb?

2007-12-21 Thread Eric Hunter
We currently have fetchmail set up to grab mail from another mail server and its silently dropping any attachment over 1MB. I've got it set to not drop attachments, Max attachment size is 20MB (I've tried higher, and the default 10MB). Is there a limitation with Fetchmail or something I'm

[rt-users] fastcgi setup (debian, rt3.6, apache2

2007-12-21 Thread Tom Vier
I'm trying to use libapache2-mod-fcgid (debian apparently has a problem with the fastcgi license). It looks like it's already setup in /etc/apache/modes-enabled/. What am i missing? Google helped a little, but i can't find a solution. Starting web server (apache2)...Syntax error on line 27

[rt-users] Autoreply not working?

2007-12-21 Thread Bill Fischer
Good day, I've got an email alias set up. I send it email from the email address associated with my RT user account. A ticket is created, but I don't get a response back. I discovered and changed the RedistributeAutoGeneratedMessages variable in our RT_SiteConfig.pm file. I set it to 1

[rt-users] Sharing a custom field between two queues

2007-12-21 Thread John Rouillard
Hi all: I have two queues with a custom field called assets. If a ticket is in queue A, and I fill in the assets field it works fine as long as the ticket stays in queue A. When I move the ticket to queue B, the assets field is empty. If I move it back to queue A the field is once again filled.

Re: [rt-users] fastcgi setup (debian, rt3.6, apache2

2007-12-21 Thread Emmanuel Lacour
On Fri, Dec 21, 2007 at 04:49:04PM -0500, Tom Vier wrote: I'm trying to use libapache2-mod-fcgid (debian apparently has a problem libapache2-mod-fastcgi != libapache2-mod-fcgid install libapache2-mod-fastcgi, and it should works ;) ___