RT 3.6.3
When I search for example : 'CF.{Approval}' != '3. Approved' OR Queue = '
my.queue'
I get 0 tickets, my.queue has a hundreds ticket
When I search only queue I get results.
Is this some bug or I'm doing something wrong ?
--
Arkadiusz Jakubas
Arces Network, LLC
http://www.arces.net
Hi Alexander,
thats perfekt, this is what i'm looking for since a long time. Will try it
out asap.
Torsten
2008/2/7, Krieg, Alexander [EMAIL PROTECTED]:
Hi,
i wrote 2 scripts and it would be nice, if somebody could have a look on
the code to see bugs or improvements.
The first one
Hi Alexander,
just had a look onto your http://www.desy.de/~alexk/addUserToGroup.pm and
found:
my ($code, $msg) = $user-Create(Name =$Login, Password ='test1234',
RealName =$FnLn, EmailAddress =$Email, Privileged =0);
Privileged =0
so you want them to be Unprivileged?
Torsten
2008/2/7,
Hi Alexander,
it's me again...
Another thing i found:
For your Source File Format:
[YourGroupname]
User1Login,User1_Email,User1Firstname User1Lastname
User2Login,User2_Email,User2Firstname User2Lastname
[YourGroupname1]
Fabio,
I'm not completely sure what you are asking, but if you're asking how to
extract the username from the email address, we do something similar.
You can override CanonicalizeUserInfo in {RT-HOME}/local/lib/RT/User_Local.pm.
...
my @emailAddress = $$args{'Name');
my @results = split('@',
Ruslan,
I think watchers could be dynamic in 3.6. Asset Tracker has dynamic
watcher groups.
-Todd
On 2/12/08, Ruslan Zakirov [EMAIL PROTECTED] wrote:
Idea is good and we implemented something like that in RTIR, however
it doesn't fit into the current RT's design really well. I think that
in
Craig,
Realy thanks. I will adapt it to do a search in a LDAP base, thats
exactly wha I need.
I'm not a perl mong, but this looks pretty simple.
Thanks!
Patterson, Craig escreveu:
Fabio,
I'm not completely sure what you are asking, but if you're asking how to
extract the username
Hello,
I have some users that would like to have several custom fields created.
My problem is that they would like to be able to fill in a lot of info
on the ticket about the person who is calling in, including contact
name, company name, department, etc. I tried creating many individual
CF's
I was talking about configurable types of watchers. In 3.6 you have to
write an extension to implement 'Clients' and 'Supliers' watcher
groups for tickets.
On Feb 13, 2008 6:29 PM, Todd Chapman [EMAIL PROTECTED] wrote:
Ruslan,
I think watchers could be dynamic in 3.6. Asset Tracker has dynamic
Hello list,
I don't know why, today, my new RT installation began to run extremly
slow, almost unusable. (10-30seconds to get a page).
RT Logs doesn't show anything special, nor apache's logs.
I restarted apache this morning, it worked again for a hour or two, and
then, started to get slow
Tommie,
Sure. Here is an example of a templete we use for when a ticket is
created. It includes the data from a ticket CF ('Description'). Hope
this helps.
Subject: Request Titled: {$Ticket-Subject} has been created!
Arksdjudz,
Are you sure there is no embedded space or special (unprintable)
character in the literal you are comparing with? I have found that when
code doesn't behave like the code indicates (especially simple code),
then I have made an assumption somewhere along my debugging
Hello list,
I don't know why, today, my new RT installation began to run extremly
slow, almost unusable. (10-30seconds to get a page).
RT Logs doesn't show anything special, nor apache's logs.
I restarted apache this morning, it worked again for a hour or two, and
then, started to get slow
We currently use Remedy and it's in need of an upgrade.If you know
anything about Remedy you know that can be extremely costly. I'm trying
to look at other Helpdesk products to see if something else could fit
instead of staying with Remedy.
Our helpdesk is somewhat customized, but we really don't
On Wed, Feb 13, 2008 at 02:20:16PM -0500, James Pifer wrote:
We currently use Remedy and it's in need of an upgrade.If you know
anything about Remedy you know that can be extremely costly. I'm trying
to look at other Helpdesk products to see if something else could fit
instead of staying with
3) Any type of bulletin board or global notices functionality?
There is an RT extension to post notices at the top of the RT page.
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ServiceUpdates
On 2/13/08, Kenneth Marshall [EMAIL PROTECTED] wrote:
On Wed, Feb 13, 2008
On Wed, Feb 13, 2008 at 04:00:32PM -0500, Jesse Vincent wrote:
3) Any type of bulletin board or global notices functionality?
Not so much.
http://search.cpan.org/~jesse/RT-Extension-ServiceUpdates-0.2/ is designed
to do just that, actually.
Cool.
Ken
On Wed, 2008-02-13 at 14:15 -0600, Kenneth Marshall wrote:
On Wed, Feb 13, 2008 at 02:20:16PM -0500, James Pifer wrote:
We currently use Remedy and it's in need of an upgrade.If you know
anything about Remedy you know that can be extremely costly. I'm trying
to look at other Helpdesk
Hi all,
I had a working test server running 3.6.3, I upgraded it to
3.6.6, there weren't any errors, but now when I go to the main page I
get prompted to download a file named foobar where foobar is the
hostname of the rt server
Any ideas?
--
Kelly F. Hickel
Senior Product
Now playing: The Beatles - Don't Pass Me By
http://foxytunes.com/artist/the+beatles/track/don't+pass+me+by
On 2/13/08, James Pifer [EMAIL PROTECTED] wrote:
On Wed, 2008-02-13 at 14:15 -0600, Kenneth Marshall wrote:
On Wed, Feb 13, 2008 at 02:20:16PM -0500, James Pifer wrote:
3) Any type of bulletin board or global notices functionality?
It's a kludge but the way that I do notices to technicians is with an
FYI queue, whose 5 most recently updated tickets show up as small block
on the right hand side.
This way if someone has an announcement that all RT
Hi James,
we run RT in a huge environment (30.000 active Users, round about 20.000 new
tickets a day) and you can have it running fast (page load times from round
about 2s) but it is depending on your hardware setup and software tuning,
but like Todd said, ask jesse, he can support you very well.
Hi Torsten,
Just out of curiosity, may I ask what kind of hardware setup that might be?
You seem to be running a hugh instance and still have descent page loads. We
are experiencing slow performance in our environment although we have a
fairly fast db-server and rt-server.
/Johan
On 2/14/08
Hi Johan,
in our case it is a IBM pSeries p595 with 16 (quad core) CPU's for the DB
and 96GB RAM at this moment and 4 Webserver Intel based with 4 CPU's and 4
GB RAM.
The load times 2sec means a overall (measured with Cacti) for most common
activities. More in detail:
1. Login 5-10sec (depending
And what's in that file?
On Feb 14, 2008 1:06 AM, Kelly F. Hickel [EMAIL PROTECTED] wrote:
Hi all,
I had a working test server running 3.6.3, I upgraded it to
3.6.6, there weren't any errors, but now when I go to the main page I
get prompted to download a file named foobar where
Dear All
There seems to be a bug regarding the Timezone - it is bugging a user that
uses Eudora email client in that RT emails are 10:30 hours in the future
(at present Australia/Adelaide is +1030) - other email clients seem OK.
Below is a header of the email sent - not the line ###XXX### near
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