Re: [rt-users] I've asked the beginner perl group but no one responded

Hello! just my 2c, Request Tracker is really a nice piece of Software which helps our organisation a lot BUT the distribution is a mess, the only thing an average sysadmin wants to do is to install via the package manager on his RT server, and to run from time to time an update with his package

Re: [rt-users] I've asked the beginner perl group but no one responded

Sven Sternberger wrote: Hello! just my 2c, Request Tracker is really a nice piece of Software which helps our organisation a lot BUT the distribution is a mess, the only thing an average sysadmin wants to do is to install via the package manager on his RT server, and to run from time

[rt-users] rt-mailgate stopped workng please help

Hi all, I'm using Centos 4.5 and use the RT yum repo to install RT 3. Over the last week I have noticed this error in the mailog for sendmail: sendmail[7784]: m3H2xC0A007792: to=|/etc/smrsh/rt-mailgate --queue care-shifts --action correspond --url http://care.domain.com/;, ctladdr=[EMAIL

[rt-users] MySQL Connect errorr

I am receiving the following error when I connect my apache instance of RT: [Thu Apr 17 08:57:46 2008] [error] [client 192.168.10.66] Connect Failed Client does not support authentication protocol requested by server; consider upgrading MySQL client\n at /opt/rt3/lib/RT.pm line 220\n My

Re: [rt-users] MySQL Connect errorr

This problem is related to mysql and has nothing to do with RT. It's very well documented on mysql site. On Thu, Apr 17, 2008 at 5:02 PM, LDB [EMAIL PROTECTED] wrote: I am receiving the following error when I connect my apache instance of RT: [Thu Apr 17 08:57:46 2008] [error] [client

Re: [rt-users] MySQL Connect errorr

Sure enough that was it ... :) It uses the old client protocol .. Thanks, LDB On Apr 17, 2008, at 9:17 AM, Ruslan Zakirov wrote: This problem is related to mysql and has nothing to do with RT. It's very well documented on mysql site. On Thu, Apr 17, 2008 at 5:02 PM, LDB [EMAIL PROTECTED]

[rt-users] rt-mailgate stopped working please help

Hi all, I'm using Centos 4.5 and use the RT yum repo to install RT 3. Over the last week I have noticed this error in the mailog for sendmail: sendmail[7784]: m3H2xC0A007792: to=|/etc/smrsh/rt-mailgate --queue care-shifts --action correspond --url http://care.domain.com/;, ctladdr=[EMAIL

Re: [rt-users] MySQL Connect errorr

the server != RT, but == mysql server! If you're going to use older password hashing algorithm then you should read mysql docs to understand consequences. On Thu, Apr 17, 2008 at 5:22 PM, LDB [EMAIL PROTECTED] wrote: Does the following apply to RT ... Tell the server to use the older

[rt-users] error upgrading from 3.4.5 to 3.6.4 (via etc/upgrade/3.5.1 script)

I'm trying to upgrade my RT system from 3.4.5 to 3.6.4 via: # command: /opt/rt3.6/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/3.5.1 --dba root --prompt-for-dba-password But I am getting this error: #: Creating database schema. Problem with statement: CREATE

[rt-users] Requestor or Owner

This may be a simple question but is the Requestor (person who submits the ticket) the same as the owner? I usually enter tickets when Users contact me or I am starting a project and want to track it in RT. But now I want the user who contacted me to be the person who would have emailed the

Re: [rt-users] Requestor or Owner

Hi John, The Owner is usually the person who is taking responsibility for the ticket. Gene At 10:54 AM 4/17/2008, John BORIS wrote: This may be a simple question but is the Requestor (person who submits the ticket) the same as the owner? I usually enter tickets when Users contact me or I am

Re: [rt-users] Requestor or Owner

It's really up to you how you want to handle how people are associated to a ticket. With that said, typically the person 'opening' the ticket or making the request is the requestor. The owner of the ticket is the person that is working the ticket or that the ticket is assigned to. You can very

Re: [rt-users] Requestor or Owner

Watchers - people around ticket, who is in any way interested in the ticket. Requestor - people who is interested in the ticket to be resolved. Owner - one and only one person at a time who works hard to resolve the ticket. Cc, AdminCc - people as well interested in the ticket, but these group are

Re: [rt-users] Requestor or Owner

Thanks. After I sent the email I started looking around and saw where I can add the person's to the ticket as the requestor. I couldn't find this as a field to enter when I first looked at the ticket. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at

Re: [rt-users] Requestor or Owner

The owner would typically be the person in charge of rectifying the issue within the ticket. The requestor is the originator of the issue. You can add or change roles using the People link in the ticket display. Ryan Moxley IT Department EnvisionWare, Inc. -Original Message- From:

[rt-users] Attachments not included in tickets?

When new tickets are being created with an image attachment, the attachments are not in the ticket. I see the attachment referenced under Attachments in the display but I cant actually see them. Anyone have any ideas? I am using 3.6.6 on Gentoo. -- -Juan

[rt-users] RT mail problem - chameleon

Hi, I posted earlier about my solaris RT 3.6.3 perl 5.8.8 problem. I decided to rename /bin/perl and force RT to use /opt/csw/bin/perl, (even though this is stated in the RT config files!) - and now have a different kind of error. I have since learned how to cpan -i Scalar::Util which

[rt-users] Mailgate issue

Apr 17 16:46:08 rt postfix/local[16592]: 2B1CE97EC3: to=[EMAIL PROTECTED], relay=local, delay=0, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden Error msg. Can someone please help me. Not sure why apache would be issuing a 403 error