Hi:
today i tried rt 3.8.1rc1, and i found where my problem is.i should
run mysql upgrade script first, then run rt upgrade script. after that
my upgraded rt looks like the new rt.
but when playing with rt 3.8. i am confused about the new what you
see is what you get editor. i try to comment
At 8/5/2008 07:25 PM, Shane Ronan wrote:
Anyone have any ideas about this? Getting logged out whenever I
interact with any ticket in the web-gui.
Shane,
Try the fix posted by Kenn Crocker yesterday (subject RT requiring
login for every click). Involves modifying
A week or two ago I posted asking about how people deal with CPAN
modules when using an automated process to build RT machines, and it got
me wondering, how does the Best Practical crew do it?
I imagine while testing you guys put up and take down hundreds of RT
machines.
What is your build
Hello,
I have been using RT 3.2.1 for several years now and it proved very
robust and useful. I am now considering upgrading to a newer release
and I selected 3.8.0 though it is quite new.
I installed a new server :
The platform is Scientific Linux 5.2 which is a clone of RedHat EL 5.2.
I
I created a component and added it to everyone's front page. When I
need to change something on everyone's page, I change it in that component.
Most recently I did this with a modernized variation on
http://wiki.bestpractical.com/view/TicketsPerQueue
Justin Pratt wrote:
Occasionally I
On Aug 6, 2008, at 5:42 AM, d tbsky wrote:
but when playing with rt 3.8. i am confused about the new what you
see is what you get editor. i try to comment a ticket, change the
font size and save.but i i didn't see the result in the browser or in
the mail.where can i use the new editor?
How
hi:
yes i click update ticket button after comment.
the browser is IE6 or firefox 2 or firefox 3. same result.
and i didn't see the new editor when creating new ticket. it only
show up when comment or reply.
i can see the html tags when i download with headers. like below:
pspan
Hi List,
Just upgraded our demo unit from 3.6.7 to 3.8.0 and notice that the
History is displayed with bigger spaces between lines than 3.6.7, and
i assume fonts are bigger too.
This cause the History to take long space when displayed and reading
isn't as comfortable as the other version.
Any
hi:
your upgrade procedure is like what i did, which is wrong.
if you use mysql, you should run the mysql upgrade script first,
then run the rt upgrade script. or you will get empty RT at glance page.
2008/8/6 Jean-Michel Barbet [EMAIL PROTECTED]:
Hello,
I have been using RT 3.2.1 for
So in upgrading to 3.8, I noticed that our logo disappeared. I knew that I
had been following best practices (or at least trying to) by using my
$RTHOME/local directory to change elements, etc. but the images seem to be
stored and served out of share instead of local. I found two old threads:
The logo element is set to not display in the CSS. I'd tried enabling
it, but with 3.8 it breaks the visual layout pretty badly, so we decided
to leave it be.
Cheers,
-mh.
Subject: [rt-users] Cleanly customize with images
So in upgrading to 3.8, I noticed that our logo disappeared. I
Thanks Kenneth... I'd read your post some time back about this solution,
but with 3.8 the session management code has changed quite considerably
(looks to be a complete rewrite), and the code changes you'd attached no
longer fit.
I have been adding a bit of debug code, and I believe I've isolated
Erik,
You have to put your logo in the local version of the share directory
as well as set up your configuation to point the right stuff. See below:
Set($WebBaseURL, https://(your URL));
Set($WebImagesURL , $WebPath . /NoAuth/images/); # need this for below
Set($LogoURL, $WebImagesURL
Mark,
THat's good to know. I will appreciate the update. Thanks.
Kenn
LBNL
On 8/6/2008 11:39 AM, Mark Hazen wrote:
Thanks Kenneth... I'd read your post some time back about this solution,
but with 3.8 the session management code has changed quite considerably
(looks to be a
At 8/6/2008 02:39 PM, Mark Hazen wrote:
Thanks Kenneth... I'd read your post some time back about this solution,
but with 3.8 the session management code has changed quite considerably
(looks to be a complete rewrite), and the code changes you'd attached no
longer fit.
I have been adding a bit of
Greetings!
Has anyone had experience with data migration from other systems?
Specifically, we're moving from Mantis to RT, both with MySQL backends
but on physically different systems. It would be nice if we could
preserve the historical data that currenly resides on the older system.
Has
I upgraded our RT from 3.6.6 to 3.8 and the CommandByMail extension has stop
working.
I found the updated version posted by Kevin Falcone at CPAN; 0.06. I
followed the instructions to get it setup with 3.8, but it is still not
working.
Any help is welcome.
Thanks,
_
| | __ _
Thanks Stephen-
Alas, SetupSessionCookie has changed dramatically in 3.8, and there
seems to no longer a $session_properties hash in the application at all
under 3.8, perhaps its naming has changed?
I've tested CGI::Cookie in a standalone CGI app, and in that situation
it worked properly.
I'd
Hey Leo,
I was having the same problem and got it figured out yesterday
I changed this:
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
To this:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
At the suggestion of Kevin Falcone and then my CommandsByMail started
working
What is as well described in UPGRADING. We're sorry that we can not
automate this step, but at least we try to document them for you.
On Thu, Aug 7, 2008 at 12:10 AM, Greg Evans [EMAIL PROTECTED] wrote:
Hey Leo,
I was having the same problem and got it figured out yesterday…
I changed this:
Kevin,
Right now we are about to design a perl program that will read an
Oracle DataBase and then use CLI to create the new tickets in RT. We
would REALLY be appreciative of anyone who could send us a good perl
model for that function. When we get it to work, we'll definitely post it.
I saw your followups on this issue, but I want to comment this.
Yes, these fixes I was talking about have been integrated into 3.8.0
and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at
this moment for download from our server).
Affects: RT on mysql 4.1 and newer with utf8 as
Thanks Ruslan; I should have mentioned it earlier, but I had indeed tried the
Apache::Session::File option, with no success. I'm happy to report however that
the problem has been solved. Documenting my own goof here in case it helps
someone else.
The problem was that $WebPath was set to a URL,
I'm in the process of moving and upgrading our RT server from
rt 3.4.1
mysql 4.0
to
rt 3.8
mysql 5.0
I have followed the steps on the forum and I have the database moved over to
mysql 5.0 and everything seems to work including attachments.
I did a mysql dump from the old 4.0 database and then
Hello,
I'm installing RT 3.8.0 on a CentOS box but using a mysql server on a
different box. I've finished all the steps in the README up to the stage
of doing make initialize-database. When I do that, it appears to be
creating an ACL for my rt db user as [EMAIL PROTECTED] instead of [EMAIL
Right now we are about to design a perl program that will read an
Oracle DataBase and then use CLI to create the new tickets in RT. We
would REALLY be appreciative of anyone who could send us a good perl
model for that function. When we get it to work, we'll definitely post it.
That
I was looking through the archives and noticed that there was mention of
someone's attempt to write a scrip to handle DMCA notices. If anyone has such
a scrip that automates pulling out the pertinent info and generating
autoreplies, would they be willing to share?
On Thu, Aug 7, 2008 at 3:20 AM, Larry Han [EMAIL PROTECTED] wrote:
I'm in the process of moving and upgrading our RT server from
rt 3.4.1
mysql 4.0
to
rt 3.8
mysql 5.0
I have followed the steps on the forum and I have the database moved over to
mysql 5.0
Which forum?
and everything
1) check option --with-db-rt-host
2) try --enable-layout=RT3
Also want to note that you should run setup-database from dir where RT
is installed.
On Thu, Aug 7, 2008 at 3:22 AM, Michael Silver [EMAIL PROTECTED] wrote:
Hello,
I'm installing RT 3.8.0 on a CentOS box but using a mysql server on
Which forum?
Sorry, I meant the wiki and the mailing list.
You mean that attahcments worked fine with new RT 3.8.0 on clean DB
hosted on mysql 5.0 server?
Have you tested old attachments that were in old DB on mysql 4.0?
When I view the ticket, the correspondence text shows up, aren't those
hi:
my environment is just like yours.
you should run mysql upgrade script first, then run rt upgrade
script. or many things will corrupt.
i can not transfer mysql database with mysqldump, i got some
corrupt data after upgarde RT. maybe i miss some important parameters
with mysqldump.
On Thu, Aug 7, 2008 at 5:28 AM, d tbsky [EMAIL PROTECTED] wrote:
hi:
my environment is just like yours.
you should run mysql upgrade script first, then run rt upgrade
script. or many things will corrupt.
i can not transfer mysql database with mysqldump, i got some
corrupt data after
On Thu, Aug 7, 2008 at 4:57 AM, Larry Han [EMAIL PROTECTED] wrote:
Which forum?
Sorry, I meant the wiki and the mailing list.
Ok.
You mean that attahcments worked fine with new RT 3.8.0 on clean DB
hosted on mysql 5.0 server?
Have you tested old attachments that were in old DB on mysql 4.0?
33 matches
Mail list logo
