I think this is probably what you are looking for.
It was mailed to the list around the 5th of Sept
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Espen Wiborg
Sent: Friday, September 05, 2008
Hello all,
I am feeling quite dumb today (that's just an FYI) and am not sure what I
might need to do to implement updating tickets via email, but there are some
caveats to that.
The workflow is as follows (on a typical ticket)
Customer calls into after-hours support
Ticket is created and given
Don,
We have over 115 Queues and about 6 major groups. When the members of
each group looks at their "unowned" tickets, they only the the tickets
in the queues they have access to. If I am in RT, but not in a group
that has access to your queue, then I will not see any new tickets in
I have been setting up RT 3.8.1 on RHEL5 with v0.06_02 this is working
fine for privileged user login. However I get no log entries for it even
being tried when a user tries to login to SelfService. I'm hoping I've
just missed some easy config setting for this.
Thanks all and mucho thanks to Mi
[I forgot to cc the list - steve]
On Wed, 05 Nov 2008 15:27:44 -0500, Don Beethe <[EMAIL PROTECTED]> wrote:
>
> We are looking at creating a common RT system to be shared by 10
> different groups. Is there some way to customize the display for newest
> unowned tickets to limit it to a set of sel
We are looking at creating a common RT system to be shared by 10
different groups. Is there some way to customize the display for newest
unowned tickets to limit it to a set of select queues?
I have read about changing the search, but can't seem to find how to set
up the search I would need.
It
Kevin,
that was it! Thanks. Now I'm getting the "SetDisabled" on line 1087 error.
which I believe is the previously mentioned add user bug. I will patiently
await a fix for that.
Aaron
On Wed, Nov 5, 2008 at 2:34 PM, Kevin Falcone <[EMAIL PROTECTED]>wrote:
>
> On Nov 5, 2008, at 2:48 PM, Aa
Aaron Zuercher wrote:
> Hi guys,
> I've been following the discussions about ExternalAuth with great
> interest as I"ve been slowly working to move my 3.6.0 install to the
> most current version. I'm trying to setup ExternalAuth to LDAP
> currently. When its enabled I get this message in the b
On Nov 5, 2008, at 2:48 PM, Aaron Zuercher wrote:
> Hi guys,
> I've been following the discussions about ExternalAuth with great
> interest as I"ve been slowly working to move my 3.6.0 install to the
> most current version. I'm trying to setup ExternalAuth to LDAP
> currently. When its en
If you have "use strict;", it just means that you have to explicitly
define your variables before you use them. That means that you either
have to have a section where you define the variables that you're going
to use such as:
my $foo;
my $bar;
my $baz;
or you have to define it the first tim
A followup:
I looked at the User_Vendor.pm file in the error and commented out the "use
strict;" line at the beginning of the file. now I can login as root but not
LDAP. I'm not a programmer so I don't understand the sigificance of that
statement. Will my "fix" cause any other errors/problems?
Hi guys,
I've been following the discussions about ExternalAuth with great interest
as I"ve been slowly working to move my 3.6.0 install to the most current
version. I'm trying to setup ExternalAuth to LDAP currently. When its
enabled I get this message in the browser when I try to login:
Can't
Michael,
Is that group identifiable to LDAP? If so, set your LDAP filter for it.
Kenn
LBNL
On 11/5/2008 7:28 AM, Michael Bieniek wrote:
> Hi,
> my LDAP authentications works very well for me. Now i want that only
> users whitch are in group 'lg_rt_ticketsystem' are allowed to log in.
Victor,
Put all those users in the same group and grant "CreateTicket",
"ReplyToTicket", "SeeQueue, "ShowTicket" for the group for that Queue.
That should do it. I'd save the "Modifyticket" for the people that
actually do the work on the ticket. Hope this helps.
Kenn
LBNL
On 11/5/20
Hi,
Is there a way to restrict certain type of files a user can attach to a
ticket in RT? I wish to disallow file types like .php, or .exe amongst
others for an obvious reason. Is RT based on allow all or nothing for
attachments?
Your reply is greatly appreciated in advance.
Cheers,
Hossein
Michael Bieniek wrote:
> Hi,
> and what is with the 'group_attr' ?
It is the LDAP attribute for members, which is generally member.
The code checks that the value of group_attr is equal to the the cn of
the user who is logging in. So if the group stores members like this:
member=cn=Foo,dc=Bar,d
Michael Bieniek wrote:
> Hi,
> my LDAP authentications works very well for me. Now i want that only
> users whitch are in group 'lg_rt_ticketsystem' are allowed to log in. I
> have tried many possibilities, but nothing changed - i can't log-in if i
> add the 'group' and 'group_attr question'.
> Can
Hi,
my LDAP authentications works very well for me. Now i want that only users
whitch are in group 'lg_rt_ticketsystem' are allowed to log in. I have tried
many possibilities, but nothing changed - i can't log-in if i add the
'group' and 'group_attr question'.
Can anybody tell me what values i have
Kenn,
Fresh in the morning helps greatly. Found the link that should help
you. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
Drew
Kenneth Crocker wrote:
> Drew,
>
>
> Super info. Thanks. I'll test it out and see what happens.
> However, I did have a user that was a first ti
Hello,
I am using RT for about 3 months, and we like it a lot.
Our problem is that we have 3 possible Ticket Openers (all from the same
company) and when one login on the web inetrface can only see his own
tickets, I would like that every contact of a company can see all Tickets
from the users from
Hi,
when you are on the "RT At A Glance" site you see your highest priority
tickets and on the right hand site an "edit". Follow it and on the new
page follow "Search - My Tickets", add "stalled" to your search save it.
That should do.
Regards,
Violetta
Reginaldo Russinholi schrieb:
> Hi all,
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