[rt-users] Adding a New Ticket Status

I just upgraded from 3.4 to 3.8.1 and I had a Status of Pending for my tickets. After the upgrade, this status has disappeared and I was wondering where I can add it back. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] RT2-to-RT3 migration lost ticket data and status change issues

When I upgraded several years ago, I had to run rt2-to-dumpfile BEFORE I installed RT3 at all. Something about the version of SearchBuilder (I think) that RT# used broke the data export of RT2. At one point I was very good with the procedure for that upgrade, but my memory seems to have been

[rt-users] Notify by email

Hello, I need to be alerted via email when a new ticket is created in a queue. Is there a way to do that? Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

[rt-users] display message after login

Hi, I already searched on google, wiki, etc.. and I could not figure out how to do it. I have to display a specific message every time someone from specific group logs in, the best way to have it, is to display it on the home page. For example I want to display the message Escalation phone #

[rt-users] CustomField for Users in code

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello all, I have a problem a week ago, with CF for Users. I need to compare two CFs (CF1 for tickets and CF2 for Users) when an user download a file (other CF-multi-upload-file for tickets), so, i'm editing

Re: [rt-users] Notify by email

I think you want to add a watcher to the queue as an Admin cc: Queues - Select queue - Watchers on top bar just to the right of Basics. That's what I'm doing, anyway... Rob Munsch IT Administrator http://www.PhillyCarShare.org Our wheels. Your freedom. 215-730-0988

[rt-users] Truncate subject line

Hello list, For my brand-new RT implementation, one of my users created a ticket with Subject: AGH! Which is stretching the heck out of the layout whenever that ticket's on the page. Where would I define

[rt-users] RT API on another system

Has anyone ever worked with the API on a machine other than the RT server? We're looking at have apps on another machine interact with RT. If I point the local installation (not RT server) at the RT server MySQL DB, will I have full access all the features that the API allows? Thank you, Micah

[rt-users] Error Showing Image Attachments

All, After upgrading, when I upload an image and attach it to a ticket, everything seems to work fine, but when I click on the attachement to view it, I am taken to a blank page that says The image 'Image URL' cannot be displayed, because it contains errors, or it will just give the Image URL.

Re: [rt-users] RT API on another system

I was working on a zimbra extension that talks to rt I know that there's a nagios plugin that talks to rt, but not in the way you mean Sent via BlackBerry from T-Mobile -Original Message- From: Micah Gersten mi...@onshore.com Date: Mon, 15 Dec 2008 20:10:28 To: RT