Hello,
We upgraded our RT server last week, got a perl upgrade, ant it broke
the incoming mail handling.
We have RedHat 5.3 64 bits, RT 3.8.2. The perl version we installed
was : perl-5.8.8-18.el5_3.1
There was a modification in /usr/lib/perl5/5.8.8/File/Temp.pm file
(part of the perl-5
Hi all,
We are manually migrating all our Bugzilla databases to RT using Perl,
but we are having issues with some of them and I can't find anything on
the Internet.
Is there a documented way on How to migrate Bugzilla to RT?
Does anybody have a script for that?
PS: Both servers are
Yes. Search the mailing list archives or Google. Both of which
return the script you need quickly.
On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote:
We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can’t find
anything
I find it very interesting that you can't see the requestor -- just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?
--
Jo Rhett
Net
Don't see point as those are not Ccs that are displayed on the reply
page, but selectors for one time recipients.
On Mon, Apr 20, 2009 at 8:43 PM, Jo Rhett jrh...@netconsonance.com wrote:
I find it very interesting that you can't see the requestor -- just
the CC receipients of a ticket, when
On Mon, Apr 20, 2009 at 12:43, Jo Rhett jrh...@netconsonance.com wrote:
I find it very interesting that you can't see the requestor -- just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
I would contend that the actual requestor oughn't really
Hi all,
In a queue, I'm using for inserting documents (attachments). I'd like to replace
a attachment in a RT queue, and I don't want to see all versions. Do you know
how I could do this? Is there an extension to do it?
Thanks a lot!
Best regards,
ALBERTO VILLANUEVA DEL VAL
Where do I look to figure how to do the following:
I have a custom field called account number.
I want to call a rt page to pull up all tickets that have the account
number = to
I have created a search and saved it but it has the account number as part
of the search.
that is to say, I put
Your suggestion did seem to work, with a custom condition of:
my $trans = $self-TransactionObj;
# Only do this for Create
return undef unless( $self-TransactionObj-Type eq Create );
# Only do this for tickets which weren't e-mailed in
my $msgattr = $trans-Message-First;
return undef if(
A freebsd package install sets up the following paths:
RT::BasePath/usr/local
RT::BinPath /usr/local/bin
RT::EtcPath /usr/local/etc/rt38
RT::LocalEtcPath/usr/local/share/rt38/etc
RT::LocalHtmlPath /usr/local/share/rt38/html
RT::LocalLexiconPath
My understanding right now is
RT::MasonLocalComponentRoot /usr/local/www/rt38
No. Compiled Mason lives in RT::MasonDataDir
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I suspect you don't want to escape the tag markers in the
following HTML.
div class=error
Shredder needs a directory to write dumps to. Please check that you
have lt;span class=#34;file-path#34;gt;/var/run/rt38/data/RT-
Shredderlt;/spangt; and it is writable by your web server.
/div
--
On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote:
My understanding right now is
RT::MasonLocalComponentRoot /usr/local/www/rt38
No. Compiled Mason lives in RT::MasonDataDir
I'm talking about local overrides, for installing your own CallBacks
and such.
--
Jo Rhett
Net Consonance :
Hi,
Is there any way to change preferences on a global level.
Not just the defaults, but the preferences of those who may have
modified the defaults.
We're getting a little tired of misuse of the WYSIWYG editor.
Thanks,
Lachlan
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