[rt-users] add 2 text box and 1 dropdown

Dear Sir, If I create new ticket the sytem request me to input data on text box (exampe: cc and subject). Is it possible if I add 2 text box and 1 dropdown on the page? Because I need some information extra for our ticket. Regards, ns ___

[rt-users] Documentation on RT Objects

Hi, I have RT 3.8.2 running in Fedora 9 and trying to configure by writing scrips. I am looking for documentation on using different runtime objects like $TicketObj / $TransactionObj etc. Can you please let me know if it is available somewhere in the web. Thanks, Baskar N DISCLAIMER:

Re: [rt-users] Documentation on RT Objects

Baskaraganesan Natarajan wrote: I have RT 3.8.2 running in Fedora 9 and trying to configure by writing scrips. I am looking for documentation on using different runtime objects like $TicketObj / $TransactionObj etc. Can you please let me know if it is available somewhere in the web. cpan

[rt-users] Changing the ticket statuses shown on the SelfService screen

Hi there Is the listing of tickets on the self service screen based on a saved search that can be changed as with other saved searches, or is it contained in a perl file somewhere I need to edit? We added some custom statuses to our RT install and it works fine with the normal RT at a

[rt-users] Select deleted tickets

Hi all, I'm trying to select the deleted tickets on MySQL, and I don't see nothing :( :( In MySQL, where is the requestor in the tables? Thanks a lot!! -- Alberto Villanueva Industria __ C/Campezo, 1, Edificio 1, Planta 1 (temporalmente) 28022 Madrid,

[rt-users] RT on Ubuntu trouble

I have a fresh Ubuntu 9.04 machine on which I mostly sucessfully installed RT and accompanying packages using the guide found here: http://wiki.bestpractical.com/view/UbuntuHardyInstallGuide. Somehow email didn't work, so I gradually pulled things out until I pulled out everything I

Re: [rt-users] Custom status auto-creates dependent ticket?

On Thu, Sep 03, 2009 at 05:50:57PM -0400, Roode, Eric wrote: Hello, I searched the web, the FAQ, the mailing list archives, and the docs, but didn't see any reference to this specific issue. If I've missed an obvious answer, I apologize! :-) I'm running 3.8.2. I

Re: [rt-users] Dealing with other ticket systems

On Mon, Sep 07, 2009 at 02:10:23PM +0100, Alex Young wrote: After several years running RT we have just hit on a new problem. We have a client using a different ticket system, Track-It, which he continues to email us from, this causes a loop on his system and ours as RT and

[rt-users] Stop viewing in RT at a Glance

All, I seem to have set (globally) an extra permission somewhere, and I can't figure out just what it is... In RT3.8.4, in RT at a glance.Globally, I have unowned tickets, My Tickets and Bookmarked Tickets as viewable (global dashboard). As it sits, any priveleged user users this

Re: [rt-users] Stop viewing in RT at a Glance

Take away their ability to SeeTicket in the unwanted queues, otherwise, you'll have to have a custom glancelet/widget (not dashboard, those are something else) for each group. -- Cambridge Energy Alliance: Save money. Save the planet. ___

Re: [rt-users] How to modify home-page queries

On Fri, Sep 04, 2009 at 11:11:48AM -0400, Roode, Eric wrote: All, My search-fu is weak, it seems. How do I modify the standard queries that appear on the home page? The highest priority tickets I own and newest unowned tickets, that is. The reason I ask is that we

[rt-users] scanning active ticket contents in perl

Howdy all... I'd like to write a special report and in order to do so, I need to get info from scanning replies and comments of tickets. This shouldn't be hard, but I just can't figure it out. I've read the RT Essentials book, the wiki, some sample code... I'm close... just can't seem to

Re: [rt-users] scanning active ticket contents in perl

Hello Eden, On Wed, Sep 9, 2009 at 1:58 AM, Robert Edenrme...@gmail.com wrote: Howdy all... I'd like to write a special report and in order to do so, I need to get info from scanning replies and comments of tickets. This shouldn't be hard, but I just can't figure it out.  I've read the RT

Re: [rt-users] scanning active ticket contents in perl

On 9/8/2009 5:34 PM, Ruslan Zakirov wrote: I'd like to write a special report and in order to do so, I need to get info from scanning replies and comments of tickets. This shouldn't be hard, but I just can't figure it out. I've read the RT Essentials book, the wiki, some sample code... I'm

Re: [rt-users] Select deleted tickets

2009/9/8 Alberto Villanueva alberto.villanu...@altran.es: Hi all, Hello Alberto, I'm trying to select the deleted tickets on MySQL, and I don't see nothing :( :( SELECT * FROM Tickets WHERE Status = 'deleted'; In MySQL, where is the requestor in the tables?