I did something similar to that.
I have many queues, and I created 2 groups. One group administers some queues,
and the other the rest.
When a ticket is created on a certain queue I needed to send a notification to
all the members of the corresponding group. (The problem with using AdminCCs is
Would love a way to tag a custom field as requiring a unique, non
duplicate value (such as a serial number or UPC code).
While I'm begging I would also love a way to for capitalization in a
field also (such as a serial number or software license key).
Don't see any such mods on the wiki, anyone
Hi Kevin,
Thx for that tidbit of info,
In that file I found the correct syntax, out of Sean's set, the 2 below will
work,
$self-TicketObj-SetOwner(Nobody);
$self-TicketObj-SetOwner(10);
But, this is baffling me...
This is my scrip
Condition: On Queue Change
Action: User Defined
Custom
On Fri, Sep 25, 2009 at 09:46:41AM -0400, Seth Lake wrote:
Would love a way to tag a custom field as requiring a unique, non
duplicate value (such as a serial number or UPC code).
While I'm begging I would also love a way to for capitalization in a
field also (such as a serial number or
On Fri, Sep 25, 2009 at 09:46, Seth Lake sl...@bcssi.com wrote:
While I'm begging I would also love a way to for capitalization in a
field also (such as a serial number or software license key).
Seems like you could do that with your validation regexp.
Would love a way to tag a custom field as
On Fri, Sep 25, 2009 at 04:54:22PM +0200, Emmanuel Lacour wrote:
On Fri, Sep 25, 2009 at 09:46:41AM -0400, Seth Lake wrote:
Would love a way to tag a custom field as requiring a unique, non
duplicate value (such as a serial number or UPC code).
While I'm begging I would also love a way
It was that simple...
I though Configuration-Global-RT was the same as the Edit link at home page
(which is root's preferences only).
Thank you. Resolved.
--
Message: 6
Date: Fri, 25 Sep 2009 07:21:08 +0200
From: Emmanuel Lacour elac...@easter-eggs.com
Subject:
On Fri, Sep 25, 2009 at 09:55:23AM -0400, Mike Johnson wrote:
Hi Kevin,
Thx for that tidbit of info,
In that file I found the correct syntax, out of Sean's set, the 2 below
will work,
$self-TicketObj-SetOwner(Nobody);
$self-TicketObj-SetOwner(10);
You're not checking
All,
I am seeing a time in the rt log file that is 4 hours in advance of the
system time (system time is EDT).
IE
r...@myhelpdesk:/opt/rt3/var/log# date
Fri Sep 25 11:38:41 EDT 2009
r...@myhelpdesk:/opt/rt3/var/log# tail -f rt.log
[Fri Sep 25 15:39:58 2009] [info]:
Hoping this additional piece of Information from Apache 'error_log
file would provide more clue for debugging:
[error]: FAILED LOGIN for root from xx.xxx.xx.xxx (/some_dir_xxx/share/
html/autohandler:268)
lines of the code within autohandler that the above error message is
Mike,
You didn't get my code correct. You forgot the Force. (NO, I'm NOT
saying may the force be with you, gaagh!).
Also, when creating a scrip, you must keep in mind that when you define
the condition as :User-Defined, you SHOULD end with a return code in
both the Prep Cleanup areas. Since
I have basically the same problem with the log 5 hours ahead. (I am CDT)
I have a RHE Linux 5 system.
I have tried both of these in the RT_SiteConfig.pm without any change:
Set($Timezone, 'US/Central');
and
Set($Timezone , 'America/Chicago');
Interestingly, when httpd first starts up the log has
On Fri, Sep 25, 2009 at 09:03:56AM -0700, Behzad Mahini wrote:
Hoping this additional piece of Information from Apache 'error_log
file would provide more clue for debugging:
Out of curiousity, is there anything interesting in your syslog or
database error log?
[error]: FAILED
1) Systemlog MySQL log points:
==
system.log file:
RT[350]: FAILED LOGIN for root from xx.xx.xx.xx (/some_dir_xx//share/
html/autohandler:268)
..which is saying the same thing that my Apache error_log indicated
Mysql log files:
The only log files that I have for
I am still trying to get custom fields not only to be shown when I am
looking at a ticked. Reading
http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch, I
was pointed to
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance which seem
to address that need, but I do
Thank you very much Ken.
I am new to coding custom action codes, and didn't see the part where you need
to tell the script to move on from custom action prep. on this page ...
http://wiki.bestpractical.com/view/WriteCustomAction
I was trying to move too fast :P.
Thx for pointing that
The ability to add multiple attachments when creating a ticket from the
SelfService interface was requested from some of our users. I copied
the chunk of attachment code from share/html/Ticket/Create.html into the
SelfService Create.html file, and the Add More button shows up...but
when I click
Since I had installed RT-FM RT-IR, ...at the command line using the
Perl command I decided to include the paths to RT-FM RT-IR libraries
(Plugins), and the error message changed (from what I had sent
earlier) to the following:
$sudo perl -I/usr/local/src/oppresso/rt-3.8.4/lib
Good News bad News (for me it is still bad News).I took care of
the complaint about Undefined subroutine RT::LoadConfig(), by
placing all of the following lines in a single file (i.e.,
replace_password.pl), and executing the following code from the
command line (I simply replaced the
Isn't Chicago GMT -5? RT will always log in UTC no matter what you do, but
setting the timezone effects the user interface.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Susan McClure
Sent: Friday,
my $u = RT::User-new($RT::SystemUser);
$u-Load(root);
# add this line:
warn $u-id;
# replace this line
$u-setPassword(secret);
with:
my ($val,$msg) = $u-setPassword(secret);
warn $val, $msg;
2) Executing it:
$sudo ./replace_password.pl
Change of config option
Kimberly McKinnis wrote:
Isn't Chicago GMT -5? RT will always log in UTC no matter what you
do, but setting the timezone effects the user interface.
Interesting. I have TimeZone in RT_SiteConfig.pm set to 'US/Pacific'
and get the local time in the log files. I am also using syslog which
may
So I'm testing out your time worked report, and I'm finding that each
and every extension I've added needs to be put in your use lib
line. Couldn't you simplify this and use the same lib path
adjustment as the main RT instance? Or better yet, not include the
extensions? Do you really
Jo,
I did not experience that, the version I shared on the list is exactly
as it runs in my environment, it must be something specific to your RT
setup if you are needing to add multiple entries to the use lib line.
Others on the list have also used it successfully without having that
issue.
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