David,
Do you use some SingleSignOn solution? If it's not the case then why
do you need apache auth at all?
On Thu, Oct 8, 2009 at 4:51 AM, David Nillesen dnill...@une.edu.au wrote:
Hi,
I’ve been trying to get this to work for a bit, but am not
having any luck.
o What
On Thu, Oct 08, 2009 at 09:27:14AM +0100, G.Booth wrote:
Hi
Does anybody know if there is an easy way to make a clone of a component on
the RT at a glance page (MyRT.html) ? e.g. take a copy of QuickCreate and
have a QuickCreate2.
copy share/html/Elements/Quicksearch to
For our area which is essentially the datacentre staff, we have a variety of
applications, such as nagios, (hopefully) request tracker, a blog, wiki,
fileshare etc etc all running of a single webserver that forms the home of
our activities and documentation.
I'd like to reduce it to a single
Got it. You want SSO. Probably it's easy to fix in ExternalAuth extension.
On Thu, Oct 8, 2009 at 2:12 PM, David Nillesen dnill...@une.edu.au wrote:
For our area which is essentially the datacentre staff, we have a variety of
applications, such as nagios, (hopefully) request tracker, a blog,
On Wed, Oct 07, 2009 at 11:24:50PM -0500, Robert Eden wrote:
Howdy All.
We work with a vendor and store the vendor's ticket # in a custom field.
We'd like to be able to add a comment to the RT ticket by ccing RT on
vendor email. The subject of the message contains the vendor ticket
I am sure this has come up and been dealt with before, but, I can't seem to
find a solution anywhere.
We authenticate our RT users via ldap, and one of the things it picks up is the
users phone number.I would like to include that information in the new
ticket screen - IE, have a field that
Hi,
I had a debian-packaged (etch) RT on a box and new options from 3.8 are
interesting to us, so I plan to install a brand new RT install from sources,
but would like to keep my existing DB.
Correct me if I'm wrong :
I juste need to do the RT setup, without the DB creation, run the DB
I have one ticket that, when I go to view it, it displays about a half of the
details and then give the following error:
Can't call method Name on an undefined value at
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700.
Any one have any idea what could cause this?
I'm trying to write a scrip to set a ticket's status based on who
replies to it - if it's staff, set it to stalled, if it's not, set to open.
I currently have an OnCorrespond condition, and a custom Action, but I'm
not seeing the user I expect from the Transaction object.
On Thu, Oct 08, 2009 at 11:59:38AM -0400, Lander, Scott wrote:
I have one ticket that, when I go to view it, it displays about a half of the
details and then give the following error:
Can't call method Name on an undefined value at
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700.
Hi Scott,
I have seen that happen when there is a missing user, or the Principals
table is out of whack. It is hard to tell with the information that is
given though.
Did you happen to do a partial database migration?
Are you running a cron job that is removing users?
Are you acting directly in
On Thu, Oct 08, 2009 at 05:12:13PM +0100, Howard Jones wrote:
I'm trying to write a scrip to set a ticket's status based on who
replies to it - if it's staff, set it to stalled, if it's not, set to open.
I currently have an OnCorrespond condition, and a custom Action, but I'm
not seeing the
Scott,
Every ticket will try to show it's history. In your case, it died trying
to find a UserID on the USERS table that was identified in the
transaction record. I recommend the following:
1) Get into the DataBase and find that Transaction (usually, I look at
the history in that ticket and
On Thu, Oct 08, 2009 at 04:33:13PM +0200, Nicolas GUIOT wrote:
I had a debian-packaged (etch) RT on a box and new options from 3.8 are
interesting to us, so I plan to install a brand new RT install from sources,
but would like to keep my existing DB.
Correct me if I'm wrong :
I juste
I'm trying to get a scrip condition to match when the Starts field of a
ticket has a date of today. We want to be able to set tickets as
stalled with a Starts date sometime in the future, and have a cron job
open tickets on the day when they start, and have a scrip notify the
ticket owner.
Cron
On 10/8/2009 9:02 AM, Kevin Falcone wrote:
On Wed, Oct 07, 2009 at 11:24:50PM -0500, Robert Eden wrote:
Howdy All.
We work with a vendor and store the vendor's ticket # in a custom field.
We'd like to be able to add a comment to the RT ticket by ccing RT on
vendor email. The subject
Hello Experts
Please help me to proceed further steps in RT. I am a newbie in RT.
I am using RT3 in RHEL5. here with i am sending my files and log details.
[Fri Oct 09 15:10:40 2009] [error] Can't locate Extension/QuickDelete.pm in
@INC (@INC contains: /opt/rt3/bin/../local/lib
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