[rt-users] Add My Requests to RT at a Glance

I'd like to add a My Requests system saved search and make it part of the default RT at a Glance. This would be similar to the view that users get on the SelfService page but needs to be available in the full interface. I searched the docs, wiki and the archives of this list but haven't found

[rt-users] Adding support@ emails to queue

Hi, We have a system which was set up by another admin to create new tickets when an email is received at supp...@example.com. A ticket is then created in a default queue. However, replies to emails with the ticket number do not get added to the ticket. The system has been set up to use

Re: [rt-users] Adding support@ emails to queue

Need to give more info Kevin, where are the replies going to? what is setup in RT for the reply email address? how are the end users even getting the proper ticket number? are they putting it in the subject line correctly? (e.g. [your.rt.name #ticketnumber] ) If it is setup to fetch the

Re: [rt-users] Adding support@ emails to queue - sort of solved - what about HTTPS?

Thanks Mike. I've got the O'Reilly book already - but the mailgate set up is about one page! As it is I figured that the fetchmail process was pulling out mail from the support account and processing them. It looks like the other guy set it up that way because the RT web site is served up

[rt-users] Permission denied

Hmmm... strange I'm getting a response of 'Permission denied' when from an external client I'm trying to respond to a ticket. This was working OK - very unlike these sorts of systems to be inconsistant?!? Any ideas -- *Kevin Bailey* Director/Programmer - Freeway Projects Limited Web:

[rt-users] https - does it work without a certificate?

Hi, Me again! I've set up support: support rt # support: support kbailey nstone gpeter rt: |/usr/bin/rt-mailgate --queue support --action correspond --url http://cyclone.example.com/rt; in the aliases file. RT version is: ii request-tracker3.63.6.1-4 -- *Kevin Bailey*

Re: [rt-users] Permission denied

On 10/13/2009 9:05 AM, Kevin Bailey wrote: Hmmm... strange I'm getting a response of 'Permission denied' when from an external client I'm trying to respond to a ticket. This was working OK - very unlike these sorts of systems to be inconsistant?!? I really hate that error.. hard to

Re: [rt-users] Permission denied

I really hate that error.. hard to troubleshoot, but here's what I learned... (Hmmm I think I should put this in the wiki) 1. Email addresses are used for auto-created accounts. Make sure the email address in a reply is the same as the original ticket. 2. If tickets are moved to a new

[rt-users] Attachments not being sent, RT3.6

OK, I'm having trouble with outbound correspondences from RT not including attachments. The correspondence in the web interface shows: Tue Oct 13 12:36:59 2009 acoco - Correspondence added [Reply http://rt.i2c.com/Ticket/Update.html?id=4911QuoteTransaction=6620Acti on=Respond

[rt-users] Email completion and LDAP authentication

Hi, I am having trouble running two plugins at the same time. Probably i am missing something stupid. Here is a snipped of my RT_SiteConfig.pm. Set(@Plugins,(qw(RTx::EmailCompletion))); Set(@Plugins,(qw(RT::Authen::ExternalAuth))); Now, depending on the order I set the @plugins they work

Re: [rt-users] Email completion and LDAP authentication

You need all of the plugins listed on the same line, not two separate lines. Ken On Tue, Oct 13, 2009 at 07:58:06PM +0300, Jac Gubbels wrote: Hi, I am having trouble running two plugins at the same time. Probably i am missing something stupid. Here is a snipped of my RT_SiteConfig.pm.

Re: [rt-users] Email completion and LDAP authentication

Should be all one line, like: Set(@Plugins, qw(RT::Authen::ExternalAuth), qw(RTx::EmailCompletion)); From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jac Gubbels Sent: Tuesday, October 13, 2009 12:58

Re: [rt-users] Add My Requests to RT at a Glance

On Tue, 2009-10-13 at 05:01 -0400, John Colton wrote: I'd like to add a My Requests system saved search and make it part of the default RT at a Glance. This would be similar to the view that users get on the SelfService page but needs to be available in the full interface. I searched the

Re: [rt-users] Add My Requests to RT at a Glance

On Tue, Oct 13, 2009 at 06:17:45PM -0400, Jason A. Smith wrote: On Tue, 2009-10-13 at 05:01 -0400, John Colton wrote: I'd like to add a My Requests system saved search and make it part of the default RT at a Glance. This would be similar to the view that users get on the SelfService page

[rt-users] Active Directory LDAP attributes and permissions

Hello RT gang- We have RT authenticating to our Active Directory, M$ 2003. I am using the ExternalAuth functionality. When users login via LDAP, they initially had no permissions. I fixed this by modifying the Everyone group and allowing those users to create/edit/etc. I would like to tighter

Re: [rt-users] Email completion and LDAP authentication

Set(@Plugins, qw(RT::Authen::ExternalAuth), qw(RTx::EmailCompletion)); qw means quote words so that would be better written: Set(@Plugins, qw(RT::Authen::ExternalAuth RTx::EmailCompletion RTx::Calendar RTx::Tags RT::Extension::BecomUser)); Otherwise, just write Set(@Plugins,