Re: [rt-users] Creating Group and giving Rights.

2010-02-01 Thread JJussi
On Monday, 1. Februaryta 2010 08:31:27 Jarno Huuskonen wrote: Hi, On Friday, 29. January 2010 13:15:37 JJussi wrote: Hi to list, (I'm not very good Perl programmer, so this question may be (too) simple) I can create group easily: my $group = new RT::Group($RT::SystemUser); my

Re: [rt-users] Re quest Tracker Feasibility

2010-02-01 Thread Ken Crocker
Spandy, We converted a set of legacy Oracle tables into flatfiles and then create our history of ticket in RT with another perl program we ran. I put those programs (or the last one, at least) into the RT Wiki. Check there. Obviously, you would need to change field names, input format, etc,

Re: [rt-users] Creating Group and giving Rights.

2010-02-01 Thread Ken Crocker
JJussi, I use the WebUI. It's wy easier. The programming is already done, so why re-create the same wheel? Kenn LBNL On 1/30/2010 12:09 PM, JJussi wrote: Hi list! What, nowbody have any good answers. To how I, can give rights to just created group.. And I thought that I'm poor

Re: [rt-users] WYSIWYG composer height not considered ?

2010-02-01 Thread Robert Grasso
-Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Kevin Falcone Envoyé : 30 janvier 2010 03:14 À : rt-users@lists.bestpractical.com Objet : Re: [rt-users] WYSIWYG composer height not considered ? On

Re: [rt-users] Creating Group and giving Rights.

2010-02-01 Thread Jarno Huuskonen
Something like this works for me: my $queue = RT::Queue-new($RT::SystemUser); $queue-Load($queuename); foreach my $tmp_right (@group_rights) { my ($status, $msg) = $group-PrincipalObj-GrantRight( Right = $tmp_right, Object = $queue);

Re: [rt-users] Creating Group and giving Rights.

2010-02-01 Thread Joop van de Wege
Ken Crocker wrote: JJussi, I use the WebUI. It's wy easier. The programming is already done, so why re-create the same wheel? Well, ever tried to change a couple of hundred users and/or groups that way ;-) I wrote a script which sets rights on groups/queues/global. Will try to dig

[rt-users] RT Query question

2010-02-01 Thread Ken Crocker
To all, I want to modify the way dates are displayed when I run a query, especially since I want to download the info to a spreadsheet. I just want the date, no time, no day-of-week, etc. I just want it to show dd/mm/. Is there some way to do this in advanced or some way to select it

[rt-users] RT 3.8.7 Support Queues question

2010-02-01 Thread Ken Crocker
To list, In 3.6.4, whenever I selected a queue from My Support Queue list, it would show the active tickets in that queue. From there, I could select a ticket numer in that list and it would take me to that ticket display. I can no longer select a ticket from that list. Am I missing a

[rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with the more stringent syntax, I have this:

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Joop van de Wege
Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with the more stringent

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Joop, No. I waslooking thru _Perl for Dummies_ and _Learning Perl_ and coul;dn't find any reference for the set command. I'll try that now. Thanks. Kenn LBNL On 2/1/2010 12:15 PM, Joop van de Wege wrote: Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Joop, Nope. Didn't work. It looks like once I code Set, it takes everything inside theinner paranthesis literally. I suppose I /*COULD*/ go into RT_Config and change it back to the old syntax so my override in RT_SiteConfig would work. But I don't like that because I like to think of

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Kevin Falcone
On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Jeff Voskamp
On 02/01/2010 02:45 PM, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Jeff, AAAHHH! Thanks. Kenn LBNL On 2/1/2010 12:50 PM, Jeff Voskamp wrote: On 02/01/2010 02:45 PM, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new',

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Kevin, Thanks. Kenn LBNL On 2/1/2010 12:46 PM, Kevin Falcone wrote: On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus =

Re: [rt-users] RT not sending email

2010-02-01 Thread Bill Cole
Jonathan Rummel wrote, On 1/28/10 11:51 AM: Hi Andreas, I am currently having this same problem. Did you ever figure it out? Thanks so much! Jonathan Andreas Heinlein-2 wrote: Hello, I need your help debugging RTs mail system. I have had RT send emails successfully when replying

Re: [rt-users] Asset Tracker on a new install of RT

2010-02-01 Thread Bill Cole
Brenner, Martin wrote, On 1/28/10 2:11 PM: We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new