Re: [rt-users] Creating Group and giving Rights.

Hi! Is there somewhere document what would tell what are correlations between database tables and information there? f.ex. Principals vs. ACL. Both have PrincipalType and PrincipalId (ACL have PrincipalId and Principals have id/ObjectId). Or do I need to read thru all source codes and collect

Re: [rt-users] Creating Group and giving Rights.

On Tue, Feb 02, 2010 at 10:39:19AM +0200, JJussi wrote: Because reading source codes, I notice that some functions what I need (to change or extract information) are missing. One stumbling block is that most of the useful methods for the Foo object are all in files named Foo_Overlay.pm; Foo.pm

[rt-users] Grant resolve right to requestors

Hi, Is it possible to grant the resolve right (only) to requestors ? I want to allow self service users to create tickets, reply to tickets, and resolve them. I'm afraid I need ModifyTicket right, and I don't want to allow requestors to change rights to something else (especially deleted).

Re: [rt-users] Grant resolve right to requestors

Hi, Sure just grant the resolve right only to pseudo group requestors Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen,

Re: [rt-users] pt_BR message templates translation

Hi Ruslan and all list members,The web interface is translated and works fine at our site, when i asked about the translation templates, i mean the e-mails templates. In despite of the interface translation, and some dynamic content, the messages sent by scrips are in English, such as Default

Re: [rt-users] pt_BR message templates translation

Hi Ruslan and all list members,The web interface is translated and works fine at our site, when i asked about the translation templates, i mean the e-mails templates. In despite of the interface translation, and some dynamic content, the messages sent by scrips are in English, such as Default

[rt-users] Help Changing the background colour of Dashboard emails

RT 3.0.6 Linux Centos MySQL I would like to change the background colour of the email sent out by Dashboard from blue to something more PDA friendly. Can someone help me please. Regards Simon Simon Dray Customer Support Engineer ANT Software Limited Tel: +44 1223 716400 Direct: +44 1223

Re: [rt-users] Help Changing the background colour of Dashboard emails

Sorry that should have read RT 3.8.6 RT 3.0.6 Linux Centos MySQL I would like to change the background colour of the email sent out by Dashboard from blue to something more PDA friendly. Can someone help me please. Regards Simon Simon Dray Customer Support Engineer ANT Software Limited

Re: [rt-users] pt_BR message templates translation

Daniel, Translation of the templates has been dicussed several times. It's just harder to implement considering that mail may have multiple recipients with different preffered languages. On Tue, Feb 2, 2010 at 5:37 PM, Daniel Araujo Melo daniel.m...@serpro.gov.br wrote: Hi Ruslan and all list

Re: [rt-users] Creating Group and giving Rights.

JJussi, You're talking about documentation that explains the relationship between data and function. I haven't seen it. I've had to develop my own info on that based on what I assume. Not good enough to send out. Sorry. Kenn LBNL On 2/2/2010 12:39 AM, JJussi wrote: Hi! Is there somewhere

[rt-users] RT stops sending email

This seems to be a rare occurrence, but our RT install sometimes stops sending email. I have to restart Apache or kill the fastcgi processes and let them restart before it will resume. RT 3.8.7, Apache 2, fastcgi, and I've changed it to use sendmail instead of the default sendmailpipe (happened

Re: [rt-users] Malicious MIME type handling

On Tue 19.Jan'10 at 13:15:59 +, Dominic Hargreaves wrote: I've noticed that there is some logic to override the mime type of HTML attachments ($TrustHTMLAttachments config) to avoid javascript XSS attacks in RT. Now, let me start by saying that my practical knowledge of some of the

[rt-users] Tracking invoices and change orders

Is anyone using RT in a construction management environment? I like the capability of RT to track issues, and I need to track pay applications, change orders, and schedules of values. Is anyone doing this? --Yan Yan Seiner, PE Civil Engineer [cid:image002.jpg@01CAA404.5568B3B0]Environmental

[rt-users] On Ticket Create set Status to OPEN

Does anybody know of a script or callbacks that can do this, when creating a ticket the status it automatically set to open? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___

[rt-users] Painless way to install Asset tracker to RT 3.8

Does anybody have good instructions on how to install Asset tracker on an RT 3.8? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] On Ticket Create set Status to OPEN

On Tue, Feb 02, 2010 at 01:25:20PM -0800, Michael Neuschafer wrote: Does anybody know of a script or callbacks that can do this, when creating a ticket the status it automatically set to open? Just look at the default On Correspond Open Tickets scrip and make one that runs On Create

[rt-users] Asset Tracker error group rt3 doesnt exist.

Im trying to install Asset tracker and when I run the ./configure command I get group rt and rt3 not found. Not sure what to do. Is it perl that cant find my rt3? This is from the log: ## --- ## ## Core tests. ## ## --- ## configure:1276: checking for a BSD-compatible

[rt-users] CommandByMail: Fake Email Vulnerability?

Hello CommandByMail users, how do you address the possibility that (in theory) everyone can change the status of tickets by faking the email address of a $CommandByMailGroup member? Does CommandByMail provide any kind of authentication options? Is there a best practice to prevent this sort of

[rt-users] how to customize Tools index.html with Callback

v3.8.5 on Ubuntu. I am trying to customize the Tools/index.html page to add the same item to both the Tab top horizontal navigation menu and to the ListMenu of items in the body of the page. By creating this local callback file, I was able to get an item into the top nav tab:

Re: [rt-users] Asset Tracker error group rt3 doesnt exist.

Michael Neuschafer wrote: Im trying to install Asset tracker and when I run the ./configure command I get group rt and rt3 not found. Not sure what to do. Is it perl that cant find my rt3? Just run: ./configure --help and then give --with-rt-group and --with-rt-owner the correct RT