[rt-users] Help with Approvals needed

Dear List, i need some help or Ideas about Approvals of RT. I have to create a huge workflow with several approvals needed. i know already, that i can start several approvals within one template, i also know, that this templates can have perl code inside, but i'm not sure at the moment about

Re: [rt-users] Place a Logo on top

Pretty simple instructions on the RT wiki: http://wiki.bestpractical.com/view/ChangeLogo Cheers, Mike From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Fritz, Jürgen Sent: Sunday, April 11, 2010 12:35 PM To:

[rt-users] Issue with Modify/SeeQueue

We have been live on 3.8.7 for almost a week now an issue has been discovered regarding the ModifyTicket/SeeQueue association. Prior to 3.8.7 it is thought that the ModifyTicket attribute did not need SeeQueue to modify a ticket but now it wants to always assign a queue if you are not able

Re: [rt-users] Priority in a Template

On Thu, Apr 08, 2010 at 06:39:32AM -0700, Jonathan Rummel wrote: Hi All, I have a template I use with a scrip that uses a Create Tickets action. It creates child tickets. I want to pass the Priority of the parent ticket through to the child ticket, and can't seem to figure it out. I

[rt-users] Explain LoopToRTOwner.

Hi, Could anybody explain what this means. $LoopsToRTOwner http://wiki.bestpractical.com/view/LoopsToRTOwner If $LoopsToRTOwner is defined, RT will send mail that it believes might be a loop to $OwnerEmail I am not able to follow the scenario and its use. Thanks Manohar

Re: [rt-users] FCKeditor with RTFM?

On Mon, Apr 12, 2010 at 12:51:37PM -0400, Jeff Blaine wrote: Is it possible to use FCKeditor for editing RTFM stuff? No. -kevin pgpnGWzsT1UV9.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Explain LoopToRTOwner.

If RT detects mail that might cause a mail loop, it sends it to the RT administrator instead... I think. -Mike H Manohar Rayker wrote: Hi, Could anybody explain what this means. $LoopsToRTOwner http://wiki.bestpractical.com/view/LoopsToRTOwner If $LoopsToRTOwner is defined, RT

[rt-users] Odd display behavior for Custom FIelds

To list, I just noticed that in rt 3.8.7, the Custom Fields displayed will stretch beyond the borders of my window if the window is too small for the display of all my fields. If I drag the edge of the window out to make it larger, it looks OK, but if I drag it back to a smaller size, the drop

[rt-users] Incorrect Custom Field Display

To list, Actually, I mis-spoke in my earlier email. The Custom Fields do NOT display beyond the actual window, just beyond the borders of the displayed ModifyTicket page. I do have a modification in my RT (local) code to make Single Value selections become drop-downs, but that was never a

Re: [rt-users] Help with Approvals needed

Torsten, I have never been a fan of using templates to create tickets. To me the learning curve for CreateTickets is nearly as large as for learning the RT API but does not have nearly the same amount of flexibility. -Todd On Mon, Apr 12, 2010 at 2:53 AM, Brumm, Torsten / Kuehne + Nagel / Ham