Hi,
my users are asking for an option to NOT send mails when they close a ticket.
They want that the ticket is opened again if someone responds to a closed
ticket, but if it's only a mail like: thank you! they want to be able to close
it again without notification, currently the your ticket
Hi there,
I think the solution for your problem can be found here
http://wiki.bestpractical.com/view/OnResolveOnce
Hope this helps
Nik
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I think the solution for your problem can be found here
http://wiki.bestpractical.com/view/OnResolveOnce
This is the opposite of what was asked for.
If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you
Date: Tue, 17 Feb 2009 16:36:17 -0500
From: Jesse Vincent je...@bestpractical.com
Subject: Re: [rt-users] Multiple attachments error
Message-ID: 20090217213617.gb44...@17h.local
On Tue 17.Feb'09 at 21:15:52 +, Ian Trenfield wrote:
Hi,
I've seen this question asked before, but have not seen
