Re: [rt-users] Trying to install mod_perl

On Wed, May 19, 2010 at 01:36, borngunn...@aol.com wrote: I checked the file and it was in there and I am running apache as root and root seems to own the file. I *really* hope you're not actually running Apache as root - that's a major security risk. Note that pastebin.com appears to be

[rt-users] Last Call / Letzter Aufruf - r...@ffg 2010

Dear non german RT Users, sorry for the post in german below. This is just a last call to all german RT Users for the upcoming RT Event at the German Unix User Group. Hallo RT User, hiermit nochmal ein letzter Aufruf fuer den RT Workshop auf dem FFG der GUUG in Koeln. Weitere Informationen:

Re: [rt-users] Approvals

Hi, I'm trying to set up approvals within RT. Everything is still in testing and this isn't a live system. The version of RT is 3.8.8, upgraded from an original install of 3.8.7. I more or less have things working - tickets are created in a queue and enter a state of Pending Approval,

[rt-users] Does RT track logins using IP?

We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also moved it out of the building to a server located in our data centre. Now there's a problem which occurs at random times through the day but mostly in the morning. Sometimes you'll go to RT and find yourself logged out and

Re: [rt-users] Does RT track logins using IP?

On Wed, May 19, 2010 at 1:38 PM, vmos pcbad...@gmail.com wrote: We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also moved it out of the building to a server located in our data centre. Now there's a problem which occurs at random times through the day but mostly in the

Re: [rt-users] Does RT track logins using IP?

There's no proxy and this location has unlimited access through the firewall. regarding the sessions, I'm not 100% sure but there is a table in the RTDB called sessions and that's actively being updated. Also, the database is on the same server as RT So my question is , does RT cache IPs and

Re: [rt-users] 1; in the RT_SiteConfig.pm file

Thank Roderick and John very much to clarify this exit code 1; Perl's stuff to me. My best wishes. Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901

Re: [rt-users] Does RT track logins using IP?

On Wed, May 19, 2010 at 02:38:00AM -0700, vmos wrote: We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also moved it out of the building to a server located in our data centre. Now there's a problem which occurs at random times through the day but mostly in the

Re: [rt-users] Does RT track logins using IP?

There is a proxy in the building but we bypass that ourselves. We did have squid on the server that RT used to be on but we haven't used that in years So my question is , does RT cache IPs and if so, how can we disable this? That's not RT caching IPs. It's very common that a number of users

Re: [rt-users] Does RT track logins using IP?

On Wed, May 19, 2010 at 07:32:21AM -0700, vmos wrote: There is a proxy in the building but we bypass that ourselves. We did have squid on the server that RT used to be on but we haven't used that in years I'd put (small amounts of) money on there being some sort of a proxy (or possibly an

[rt-users] Host problem in Category Links : Children

Hi everybody, We are currently testing request tracker. But we have a little problem, can someone help me ? In ticket display page, category link, when we have assign a children to the ticket, the link's format isn't correct. It is : http://localhost/Ticket/Display.html?id=287 and we should have

Re: [rt-users] Searching with no case sensitivity?

Terrible, awful hack of DBIx::SearchBuilder.pm That's not case-insensitive search, but case-insensitive fulltext: search This is not necessary for searching subjects. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media.

Re: [rt-users] To NotifyActor or not to NotifyActor ...

Yeah, my bad. On Correspond Auto-take by AdminCc Action: ## based on http://wiki.bestpractical.com/view/AutoSetOwnerIfAdminCc my $Actor = $self-TransactionObj-Creator; my $Queue = $self-TicketObj-QueueObj; return 1 if $Actor == $RT::SystemUser-id; return 1 unless $self-TicketObj-Owner ==

[rt-users] ExternalAuth versus RT::User::Load

Hi guys, I'm using ExternalAuth to authenticate user against a LDAP server. But I'm unable to load an user that have never logged in RT (but it exists on LDAP database). Steps to reproduce: 1. Create a new user account on LDAP server, let say 'testuser' (cn = Test User) 2. Configure map

Re: [rt-users] Does RT track logins using IP?

I've asked about and there is no proxy server, there's a content filtering appliance but we don't go through that at all, that's another department. Jesse Vincent wrote: On Wed, May 19, 2010 at 07:32:21AM -0700, vmos wrote: There is a proxy in the building but we bypass that

[rt-users] Overriding FriendlyFromLineFormat per Queue

Hi- Is there a way to override the FriendlyFromLineFormat on a per queue basis? In general, the %s via FT is fine, but for one queue, I'd like to be able to have the format be more generic, a la Support via FT or something. I can see how to override it via RT_SiteConfig for the entire

Re: [rt-users] Overriding FriendlyFromLineFormat per Queue

Have you tried setting it explicitly in the templates for that queue? In general RT defers to headers present in templates over auto-generated ones. This likely means duplication of public-facing templates, but that's probably preferable to hacking the codebase to wedge this in. -- Cambridge

Re: [rt-users] Trying to install mod_perl

HI, does perl.load exists in /etc/apache2/mods-enabled# or in your main httpd.conf ? raymond On Tue, 18 May 2010, borngunn...@aol.com wrote: I have remove it and successfully reinstall it without the messages that showed up. Apache still keeps failing with the following error

[rt-users] Bookmarked Tickets portlet not available in RT_at_a_glance

Greetings- * My problem in a nutshell: I do not see the Bookmarked Tickets portlet in my list of available portlets in the RT_at_a_glance configuration. * Background: We are migrating RT from 3.6.5 to 3.8.7. Both running on Centos 5.4. The new server is not yet in a production environment.

Re: [rt-users] Does RT track logins using IP?

On 05/19/2010 12:21 PM, vmos wrote: I've asked about and there is no proxy server, there's a content filtering appliance but we don't go through that at all, that's another department. Jesse Vincent wrote: On Wed, May 19, 2010 at 07:32:21AM -0700, vmos wrote: There is a proxy in

Re: [rt-users] Trying to install mod_perl

So, lets say I have reinstall the entire OS and install the dependencies and get the following results, which at the end all dependencies have been found. Why am I missing the 3 things in red? What have I missed? r...@helpdesk:~/rt-3.8.8# make install /usr/bin/perl ./sbin/rt-test-dependencies

Re: [rt-users] To NotifyActor or not to NotifyActor ...

Jerrad, Thanks a lot. I actually ended up using the AutoSetOwner that was linked on the page you posted. But in any event, it worked perfectly ! -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Wednesday, May 19, 2010 8:05 AM To: Blake