On Tue 9.Nov'10 at 15:50:14 -0600, John Arends wrote:
> Ok, I figured out some more specifics:
>
> I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it
> forwarded to https://rt-system.edu/rt/m/index.html
>
> I noticed the link at the bottom is for
> https://rt-system.edu/rt/m?
Hi,
I'm trying to add some custom fields to tickets. I have created
them, added them to a corresponding queue, set SeeCustomField to
everyone. But still only privileged users see these fields when creating
a new ticket. Unprivileged users don't see them, but when they fill a
request, it r
Yes, you can assign the appropriate permissions to the queues.
We had to remove so overly permissive global permission settings
to get this to work correctly. You can use the RightsMatix module
to help you track down problems. RT is pretty granular in its ACL
design. We currently have several compa
I have recently set up a branded queue for my company's Payroll
department. We are still using the RT system for IT Helpdesk purposes
as well. Is there a way to completely block access to the Payroll queue
from everyone who is not a member of the Payroll Group?
Thanks
-
Peter Barton
Ok, I figured out some more specifics:
I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it
forwarded to https://rt-system.edu/rt/m/index.html
I noticed the link at the bottom is for
https://rt-system.edu/rt/m?NotMobile=1 and it doesn't work.
If I manually type in https://rt-
On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
>I don't understand 'test suite' nor what 'timestamp' refers to.
The module has a series of tests that are run before a release, and it
passes. That test suite tests Due.
A timestamp is a timestamp, what RT displays dates as by
Kevin,
I don't understand 'test suite' nor what 'timestamp' refers to.
Kenn
On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone wrote:
> On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
> >To List,
> >
> >I'm using CommandByMail and I keep getting this error message, yet the
Hello all,
I tried again upgrading the db part and as you see no appearing errors.
Still we have errors when creating a ticket or assigning unassigned tickets
Thanks!
Fadel
--upgrade begins--
# ./sbin/rt-setup-database --action upgrade In order to create or update
your RT database, thi
On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
>To List,
>
>I'm using CommandByMail and I keep getting this error message, yet the
> data is updated:
>
>Failed command 'due: 2010-11-28'
>Error message: (no message)
>
>Due: 2010-11-28
>
>The Duse was mo
I have created a new RT:User object and loaded it but I cannot see how
to set one of it's custom fields. There seem to be methods for Tickets
but I cannot find any for Users.
Jon,
Actually, I have noticed a couple problems, especially for any Custom Fields
defined as "Text" or "Wiki Text". Whether I use Gmail, Thunderbird, etc. it
only manages to capture the first 76 characters. I think it needs to be
re-worked for those type of CF's to capture all text until it runs i
I don't have anything useful to contribute for an answer, other than "Me
too". I have this exact same issue and I tried every format I could think
of, nothing worked. Eventually I just gave up.
If you figure it out, do let us know (please!)
-Jon
On Tue, Nov 9, 2010 at 10:25, Kenneth Crocker wr
Jason,
If you are a "SuperUser" (and I assume you are) you shouldn't be having that
problem. If you are signed on with a userId that does not have certain
rights (like ModifyQueueWatchers), you won't be able to remove those
members.
Kenn
LBNL
On Tue, Nov 9, 2010 at 10:13 AM, Jason Maderios wrote
To List,
I'm using CommandByMail and I keep getting this error message, yet the data
is updated:
Failed command 'due: 2010-11-28'
Error message: (no message)
Due: 2010-11-28
The Duse was modified, so why the error message?
I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28; Due
All,
I am still having an issue removing a a watcher from a queue. I can not remove
the group as a member of another group or remove the watcher. I am also
getting the error "Unable to revoke delegated rights for principal" when trying
to remove one group out of another.
Any help will be app
If all goes as planned, we'll be doing the final move to Wikia later
this week. Links to wiki.bestpractical.com will redirect to the
appropriate page at the new location, and we'll put up a read-only
archive of the old wiki somewhere.
Thomas
On 04 Nov 2010 13:01, Thomas Sibley wrote:
> Hi folks
On 11/09/2010 10:44 AM, Thomas Sibley wrote:
On 09 Nov 2010 10:23, Jason A. Smith wrote:
This works with a normal web browser, but with the Mobile UI extension
installed which autodetects the client browser and redirects to the
mobile area, I get the following error:
Can't call method "id" on a
On 09 Nov 2010 10:23, Jason A. Smith wrote:
> This works with a normal web browser, but with the Mobile UI extension
> installed which autodetects the client browser and redirects to the
> mobile area, I get the following error:
>
> Can't call method "id" on an undefined value at
> /usr/local/lib/
Our ticket emails contain URLs to display the ticket link, like this:
$RT::WebURL/Ticket/Display.html?id=$Id
This works with a normal web browser, but with the Mobile UI extension
installed which autodetects the client browser and redirects to the
mobile area, I get the following error:
Can'
On Tue, 09 Nov 2010 11:39:18 +
Giles Bradshaw wrote:
apologies for the v basic nature of this question.
I have written a perl script to add some users to RT.
Obviously when I
run it straight from the linux command line it doesn't
function because
it isn't running in within the instance
Hi.
== is for numbers, use eq for strings
Regards, Ruslan. From phone.
2010 11 9 09:17 пользователь "Horst Kriegers"
написал:
apologies for the v basic nature of this question.
I have written a perl script to add some users to RT. Obviously when I
run it straight from the linux command line it doesn't function because
it isn't running in within the instance of RT.
How do I run it within RT - ie with the @INC path set s
I've had a colleague attempt to replicate this with the current CPAN version
and he can't.
Can you give me the exact steps from "open up the browser" that demonstrate the
issue?
On Mon, Nov 01, 2010 at 03:22:34PM -0500, John Arends wrote:
> On 11/1/10 10:45 AM, Jesse Vincent wrote:
> >
> >
>
Hi rt-users,
I asked a couple of weeks ago about the possibility of simplifying the
interface for our RT users. Somebody mentioned the SelfService
interface. This is almost exactly what we need - somewhere to log
in, and do basic ticket manipulation. Specifically we need 2 things
- 1) assign
Hi,
I've set mandatory fields, and they are enforced and working as
expected for privileged users.
When an unprivileged user reply to a ticket with those mandatory
fields he can see those CFs, but they are not marked as Mandatory nor
enforced.
There are 2 problems here, which I would be happy to
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