[rt-users] Stripping copied parts of email before saving as comment or reply

2010-12-23 Thread Laura Grella
People often forward emails with an entire history back to RT multiple times. RT tries to insert the whole thing every time. This is repetitive, and eventually results in messages that are too big for RT to handle, so it adds it as an attachment. It would be nice if RT could strip the bits of

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

2010-12-23 Thread Dennis
On Thu, Dec 23, 2010 at 1:03 PM, Dennis daoden...@gmail.com wrote: On Thu, Dec 23, 2010 at 12:15 PM, Laura Grella lgre...@acquiremedia.com wrote: People often forward emails with an entire history back to RT multiple times. RT tries to insert the whole thing every time.  This is repetitive,

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

2010-12-23 Thread Dennis
On Thu, Dec 23, 2010 at 1:04 PM, Dennis wrote: On Thu, Dec 23, 2010 at 1:03 PM, Dennis wrote: On Thu, Dec 23, 2010 at 12:15 PM, Laura Grella wrote: Earlier I read recently someone working on an gmail like quoted text hider and then at the same time someone from BestPractical mentioned

[rt-users] Can't locate Apache/Session/Postgres.pm in @INC

2010-12-23 Thread Lee Hughes
Fresh install of RT 3.8.8 with mod_perl2 and Postgres 9 on CentOS 5.5. Browsing to site gives: Can't locate Apache/Session/Postgres.pm in @INC (@INC contains: /usr/local/rt3/bin/../local/lib /usr/local/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi