Hi everyone, I'm having problem to set the authentication to work with active directory. I'm using domain administrator user for binding the AD. This is the error from syslog[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_CREDENTIALS 49
Thnx for help Thomas
But i've decided to make this in an alternative way with aliases . and
it works :)
but thanks anyway
grettings rtjoe
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i coped my direktives for rt after many many hours
so a new problem occurs
which is more secure for rt security
should i create an rt group or should i put the installation in relation to
the group www-data
greetings rtjoe
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On Mon, Feb 07, 2011 at 10:16:22PM -0700, Thierry Thelliez wrote:
Hello,
We have been playing with different redundant architectures.
The system we are trying now is comprised of:
1- Two front end servers running an LVS based proxy system. Proxy to
RT and also other apps.
2- The two
I would say you need to add some persistence on your lvs side. We do this with
something else and keep persistence for a while (like 4 hours, more than
normal), this way its balanced to a degree, users within a certain time frame
are returned to the same server. When dealing with web sessions
Hi,
1/ are there a way to compare fields in a search condition, for exemple: to
liste all
tickets that took more then a week to resolve them:
((status = 'Resolved') and (ResolvedCreated +'7 days'))
2/ not considere Weekend when comparing date: cf:
((Due 0) and (status != 'new') and (Due'-2
RT 3.8.7
I haven't found this documented anywhere yet and I don't
see any assignable rights.
Who can do it?
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached
(11/02/08 12:38), Gerard FENELON wrote:
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in
I've found an issue in two separate 3.8.8 installations. Both have one
or more CustomFields that are not supposed to be visible to most users.
The CF is managed entirely by Scrips to contain extra information not
needed by users. In one installation, it contains the Cost Center of
the
Looking at issues.bestpractical.com, I noticed that for release tracking,
you make a release ticket, and that ticket depends on all open issues for
that release.
I tried working like that here but I find it very cumbersome to use the link
page and remember the ticket number for each release we
On 08 Feb 2011 14:55, Mathieu Longtin wrote:
Looking at issues.bestpractical.com http://issues.bestpractical.com, I
noticed that for release tracking, you make a release ticket, and that
ticket depends on all open issues for that release.
I tried working like that here but I find it very
On Tue, Feb 08, 2011 at 02:55:11PM -0500, Mathieu Longtin wrote:
Looking at [1]issues.bestpractical.com, I noticed that for release
tracking, you make a
release ticket, and that ticket depends on all open issues for that
release.
I tried working like that here but I find it very
If I change my httpd.conf to something referenced in web_deployment.pod such
as:
IfModule !mpm_netware_module
IfModule !mpm_winnt_module
#User rt
#Group www
/IfModule
/IfModule
VirtualHost rt.example.com
ServerRoot /usr
ServerAdmin
Thanks for the reply Kevin.
I get Not Found. The requested URL/rt/ was not found on this web server.
in Firefox.
And Oops! This Link appears to be broken! in Chrome.
It's not even an RT error at that point, so something gets seriously broken
with whatever I am doing!
--
Max McGrath
Asst.
On Thu, Feb 03, 2011 at 09:34:00AM -0500, Steve McStravick wrote:
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show Transaction
contains no content when
On Thu, Feb 03, 2011 at 02:02:08PM +0100, Björn Schulz wrote:
Hi,
We like to print the creation date of a transaction to a cf..
$TempDate = $TA-Created()
The result is, however, in GMT.
How can I convert it to my local timezone?
$TA-CreatedObj is probably closer to what you want, and
On Fri, Feb 04, 2011 at 09:01:02AM +, Giuseppe Sollazzo wrote:
FYI
Coping /usr/local/lib/rt3/plugins/RT-Authen-ExternalAuth/lib/* to
/usr/local/lib/rt3/lib solved the problem.
This implies you never set your @Plugins up correctly.
-kevin
pgp4SaFU0nzkr.pgp
Description: PGP signature
On Fri, Feb 04, 2011 at 11:24:20AM -0600, John Alberts wrote:
I haven't looked at dashboard much, but at first glance, it looks
like the dashboard is tied to a specific user. I wanted to setup
something that wasn't dependent on a specific user account as the
email I am sending the reminders
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
Here are the transactions from the DB.
37795 RT::Ticket 31440 Correspond No Subject 1215
2011-02-02 20:22:44.0
37796 RT::Ticket 31440 EmailRecord
On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:
Hello,
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket
through mail. i have followed the blow link:
On Tue, Feb 08, 2011 at 01:20:43AM -0800, Dragan wrote:
Hi everyone, I'm having problem to set the authentication to work with
active directory. I'm
using domain administrator user for binding the AD. This is the error from
syslog
[critical]:
On Tue, Feb 08, 2011 at 11:55:54AM -0500, Jeff Blaine wrote:
RT 3.8.7
I haven't found this documented anywhere yet and I don't
see any assignable rights.
Who can do it?
SuperUsers
pgpz3LX8gEgWo.pgp
Description: PGP signature
On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote:
Thanks for the reply Kevin.
I get Not Found. The requested URL/rt/ was not found on this web server.
in Firefox.
And Oops! This Link appears to be broken! in Chrome.
It's not even an RT error at that point, so something
I've added this info to the Shredder wiki page
On 2/8/2011 4:33 PM, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 11:55:54AM -0500, Jeff Blaine wrote:
RT 3.8.7
I haven't found this documented anywhere yet and I don't
see any assignable rights.
Who can do it?
SuperUsers
On Tue, Feb 08, 2011 at 05:25:26PM -0430, Hernan Garcia wrote:
Good evening guys,
I am wondering if there's a way to set a ticket due date with the same email
sent to create it in the first place (like any special string format in the
subject or body of the email).
Thanks in advance.
Scrip 5 - On Correspond Notify AdminCcs
Condition-On Correspond
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
Condition-On Correspond
You are correct!
See...I told you I'm not good with Apache!
Anyways...when I go straight to my web server I get:
It works!
This is the default web page for this server.
The web server software is running but no content has been added, yet.
So, what do I need to do in my apache config to
Hi,
I have an RT installation that is quite old now, and has been handed down to me
by a person who is no longer with us. The configuration has been modified and
modified over the years and I'm not sure how closely it resembles the out of
the box configuration anymore.
I've been getting some
I have resolved the problem.
It was the problem with user privileges I have created a queue in which all
everybody have permission to create ticket and now i can generate ticket
through mail
On Wed, Feb 9, 2011 at 3:00 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Feb 07, 2011 at
On Tuesday 08 February 2011 23:10:06 Max McGrath wrote:
You are correct!
See...I told you I'm not good with Apache!
Anyways...when I go straight to my web server I get:
It works!
This is the default web page for this server.
The web server software is running but no content has
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