Hello,
First of all I would like to say: I know this is not the best way to do it, I
know the underlying database will probably change and my non-warranty is even
more void. BUT, I would like to select requestors and owner etc from a ticket
directly on the database (I am using MySQL), I have
Hello,
I have noticed that when we switched some of our Scripts to TransactionBatch
from TransactionCreate the email addresses affected by those scrips where
removed from the 'Scrips and Recipients' window in Update/Reply to ticket. Is
this a known bug or am I doing something else wrong?
Hi,
I had a customer request to set the default home page refresh interval to 2
minutes for all users. I found several suggestions that essentially involved
modifying the code (e.g. by creating a local version of Elements/Login or
Elements/Refresh), but wanted to avoid code customisations if
Hello,
I think this is a stupid question that I ask you old-timers in RT. I
intend to create a ticket in the queue test and the content is foo in
shell, not in MASON.
Here is the code snippet:
my $CurrentUser = GetCurrentUser();
use RT::Tickets;
my $Ticket = RT::Ticket-new($CurrentUser);
my
Tobias
Something similar to
FROM Tickets AS Ticket
JOIN Groups AS ReqGroup ON
ReqGroup.instance = Ticket.id
JOIN GroupMembersAS ReqGroupMember ON
ReqGroupMember.GroupId = ReqGroup.id
JOIN
On Wed, Feb 09, 2011 at 12:42:46PM +0100, Tobias Hieta wrote:
I have noticed that when we switched some of our Scripts to
TransactionBatch from TransactionCreate the email addresses affected
by those scrips where removed from the 'Scrips and Recipients'
window in Update/Reply to ticket. Is
On Tue, Feb 08, 2011 at 02:43:07PM -0800, Tim Gustafson wrote:
Hi,
I have an RT installation that is quite old now, and has been handed
down to me by a person who is no longer with us. The configuration
has been modified and modified over the years and I'm not sure how
closely it resembles
On Wed, Feb 09, 2011 at 01:37:17PM +, Michael Brown wrote:
I had a customer request to set the default home page refresh interval to 2
minutes for all users. I found several suggestions that essentially involved
modifying the code (e.g. by creating a local version of Elements/Login or
Thanks Gerard,
I will try that at once.
-- Tobias
- Original Message -
Tobias
Something similar to
FROM Tickets AS Ticket
JOIN Groups AS ReqGroup ON
ReqGroup.instance = Ticket.id
JOIN GroupMembers AS ReqGroupMember ON
ReqGroupMember.GroupId = ReqGroup.id
JOIN Users AS
http://requesttracker.wikia.com/wiki/GetWatcherInfoByTicket
On Wed, Feb 9, 2011 at 5:27 PM, Tobias Hieta
tobias.hi...@purplescout.se wrote:
Thanks Gerard,
I will try that at once.
-- Tobias
- Original Message -
Tobias
Something similar to
FROM Tickets AS Ticket
JOIN Groups AS
Maybe I cannot see the forest for the trees, but how
can you select a group of ticket ids? You can type a
single ticket number in the search box and that works,
but what if you want tickets numbered 235-331? Any
ideas?
Cheers,
Ken
ID is less than 332 and id is greater than 235?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Marshall
Sent: Wednesday, February 09, 2011 9:39 AM
To: rt-users@lists.bestpractical.com
Subject:
Thank you. I could have sworn that I tried that and it
did not work, but it worked now.
Ken
On Wed, Feb 09, 2011 at 09:50:48AM -0500, Lander, Scott wrote:
ID is less than 332 and id is greater than 235?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote:
I've found an issue in two separate 3.8.8 installations. Both have one
or more CustomFields that are not supposed to be visible to most users.
The CF is managed entirely by Scrips to contain extra information not
needed by users.
Just a note to say that I am also seeing this issue on my 3.8.8 RT instance
I have not got round to debugging it yet.
Gerard
On 2011-02-09 17:29, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote:
I've found an issue in two separate 3.8.8 installations. Both have
On 02/09/2011 09:08 AM, Dominic Hargreaves wrote:
On Wed, Feb 09, 2011 at 08:50:35AM -0500, Brian P. Bilbrey wrote:
...
Does anyone have any guidance for me?
We do exactly this, using a callback which I've attached to this message.
You should install it in your local mason root as
On 02/09/2011 11:35 AM, Kenneth Crocker wrote:
Brian,
We do this as well, but we use individual Custom Fields with specific
values to select from to get a more precise set of inputs.
Thanks, Kenn.
I also have a number of Custom Fields used for the purpose, but I wanted to
provide some
Testing RT 3.8.8 with PostgreSQL 9.0.3, seeing these warnings in the
Apache error log:
[Wed Feb 9 18:46:38 2011] [warning]: DBD::Pg::st execute failed:
ERROR: unrecognized time zone name: GMT
(/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:509)
[Wed Feb 9 18:46:38 2011]
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped
by the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I was thinking of having a Custom Field associated
On Wed, Feb 09, 2011 at 11:02:05AM -0800, Lee Hughes wrote:
Testing RT 3.8.8 with PostgreSQL 9.0.3, seeing these warnings in the
Apache error log:
That's unusual. What timezones does your Pg know about?
http://www.postgresql.org/docs/9.0/static/view-pg-timezone-names.html
-kevin
[Wed Feb 9
When I attempt to grant permissions in RTFM I get the following
Can't locate object method ACLEquivalenceObjects via package
RT::FM::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327.
I have 3.8.8 RT running well and just installed RTFM 2.4.1 and fresh
installed it.
Thoughts on
On Wednesday 09 Feb 2011 14:23:23 Kevin Falcone wrote:
On Wed, Feb 09, 2011 at 01:37:17PM +, Michael Brown wrote:
I had a customer request to set the default home page refresh interval to
2 minutes for all users. I found several suggestions that essentially
involved modifying the code
On Wed, Feb 09, 2011 at 03:29:02PM -0500, Vance Walsh wrote:
When I attempt to grant permissions in RTFM I get the following
Can't locate object method ACLEquivalenceObjects via package
RT::FM::System at
/opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327.
I have 3.8.8 RT
Great question Kevin, turns out the timezone files were not readable
by postgres. This fix worked:
chmod o+r /usr/local/pgsql/share/timezone/*
Thanks again for your prompt and excellent help.
Lee
That's unusual. What timezones does your Pg know about?
On 2/9/2011 8:29 AM, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote:
I've found an issue in two separate 3.8.8 installations. Both have one
or more CustomFields that are not supposed to be visible to most users.
The CF is managed entirely by Scrips to contain
On Wednesday 09 Feb 2011 21:24:17 Kevin Falcone wrote:
Please obey the Reply-To, I subscribe to the list and don't need
personal email.
Of course, since you ask so nicely.
Doesn't show up in any file my (pre-packaged) version of RT 3.8.1:
3.8.1 is 2.5 years old and vulnerable to multiple
Hi,
Thanks for the replys. Yes, sorry I forgot to write it is a debian
system. Therefore
/usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm worked.
Regards,
Violetta
Am 05.02.2011 19:54, schrieb Dominic Hargreaves:
On Fri, Feb 04, 2011 at 11:58:17PM +0100, Christian Loos
Jason A. Smith smithj4 at bnl.gov writes:
On 09/10/2010 11:55 AM, John Alberts wrote:
I'm trying to change the bp logo that is in the lower right corner of
every page. I followed the instruction at:
You should probably leave the logo at the bottom right of the page
alone, as this
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