I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the email sent to the users.
The transactions according to the logs are both firing in the correct
order in Transaction Create
I am accessing
Hello! I've installed request-tracker-3.8.8 on Debian with apache2,
postgresql-8.4 and mod-perl. When I try to create a ticket, or change
user, or create new user I receive error:
Couldn't load user '' (/usr/share/request-tracker3.8/html/Elements/Error:82)
or
Couldn't load queue ''.
In debug log i
Hi,
I just upgraded from a 3.6.1 tarball version, to 3.8.8 (debian squeeze package).
It's a brand new server, I moved the DB, ran the upgrade scripts, etc...
Everything is almost perfect but :
I have a scrip that sends an email when a tickect is resolved.
The problem, is that this scrip is
On Tue, Feb 15, 2011 at 09:32:33PM +0100, Daniel Schwager wrote:
Hi,
a) I started the import now by erasing the predefined database:
This helps me to track down other issues e.g. the imported tickets has
no assigned owner.
May this could be a small note in your dumpfile-to-rt-3.0-README .
On Wed, Feb 16, 2011 at 02:53:11PM +0100, Nicolas GUIOT wrote:
I just upgraded from a 3.6.1 tarball version, to 3.8.8 (debian squeeze
package).
It's a brand new server, I moved the DB, ran the upgrade scripts, etc...
Everything is almost perfect but :
I have a scrip that sends an email
OK, that's what I did...
Is there a way to export my scrip, to show you all of them, maybe someone can
point to the mistake ?
I'm going through all of them right now, and everything (that I understand)
seems logical.
Some scrips did not have any description, I think somewhere during the
Hi,
I'm running 3.8.4. We use RT to track software bugs that go to a software
development team.
I want to stick with RT (getting pressure to change) because once proven we
wish to expand it's scope to include customer support request tracking. Much of
what I want in a customer support
OK, I dug a bit further : I have some other scrip that don't work :
When the owner of the ticket is changed (either taken or stolen), no email is
sent, while we have the 2 followinf scrips :
Description : Pec
Stage : TransactionCreate
Condition : On Owner Change
Action :
On 16 Feb 2011 10:40, Nicolas GUIOT wrote:
and I have the following in rt.log :
[Wed Feb 16 15:29:33 2011] [error]: error:couldn't parse head; error near:
Bonjour, (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356)
Which is the beginning ot the PEC template :
Subject:
Bernard,
Are you using TransactionBatch?
Kenn
LBNL
On Wed, Feb 16, 2011 at 2:49 AM, Bernard McCormack
bmccorm...@nextjump.comwrote:
I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the
Hi All,
I'm using RT 3.8.1 on CentOS with Perl v5.8.8 and Apache v2.04.
I have several queues in the RT but I just need to configure one queue with
French language. In other words the reply, from, date, month, day, text
(auto-reply and other scrips) to show up in french by default to all
Change condition for autoreply to custom. You need something close to on
create and all required fields are set or on field change and all other
fields are set.
Regards, Ruslan. From phone.
16.02.2011 13:50 пользователь Bernard McCormack bmccorm...@nextjump.com
написал:
I am extracting custom
Create templates specific to the queue with the names as global templates
and translate them. Language of the web interface picked from browser or
from user preferences if those are set.
Regards, Ruslan. From phone.
17.02.2011 0:04 пользователь Jay Pat glamorous_gu...@hotmail.com
написал:
Hi
We are happy to announce that RT 3.8.9 is now available. You can
download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.9.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.9.tar.gz.sig
This release of RT contains 9 months of small improvements and bug fixes. It
I am trying to set up a group in a queue that has the ability to change the
status but not the owner; i.e. can't steal/take it (a different group is
assigning tickets to them and they're not allowed to get out of it) but they
need to be able to resolve their own tickets.
It seems to me that
I've seen lots of requests for this in the archives but couldn't find
an easy solution. I'm looking for the TicketSQL syntax to only show
tickets where the LastUpdatedBy is not an RT user; i.e., the ticket
has been updated by an external party and therefore needs our attention.
Any help or
Jon,
Remove the right to OwnTicket as well as Steal and Take. You can grant
the ModifyTicket to that group as well as ShowTicket and that way they
can See tickets in a Queue, Modify them, but not Own them.
Kenn
LBNL
On Wed, Feb 16, 2011 at 3:24 PM, Jon Baker jba...@wgm.us wrote:
I am trying
Hi,
I am having the devil of a job deleting values from Custom Fields. Sometimes
it works and other times I can select the value to be deleted many, many times
and it just won't activate.
The custom field has been set up per the below:
[cid:image002.jpg@01CBCE9A.456D7D80]
And the values I
Hi Dennis,
Yes, I left the sort field all blank (or maybe 0 default). This means the sort
is by alpha-name, not the sort field.
This is a list-of-values that will change regularly, I don't want to be
re-numbering up to 450 of sort values each time new ones are added and/or
closing ones are
Oh, by the way - the version of RT is 3.8.7.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Thursday, 17 February 2011 12:17 PM
To: RT-Users@lists.bestpractical.com
Subject: Re:
I tried transaction create with the descriptions set to define the
order, I tried transaction batch and I tried the read on transaction
create and then the displaying of the value in the transaction batch.
The value is getting set but it appears unset during the execution
chain.
From:
Put extraction into transaction create stage and notification into
batch stage. This should work.
On Thu, Feb 17, 2011 at 7:04 AM, Bernard McCormack
bmccorm...@nextjump.com wrote:
I tried transaction create with the descriptions set to define the order, I
tried transaction batch and I tried the
Hi,
The only remaining question is how best to allow anyone to access,
create tickets and respond to their own tickets. Do you happen to
know if RT supports an auto account creating feature? If so, how does
it work?
Solution this is not good:
Anyone can view the public queues and tickets
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