Hello Again,
I need some help. I just tried changing my timezone because I found out
that it was not set at first though the time is correct just the
timezone that is different. Now the problem is the ticket I made before
the actual change is also affected. The time reflected on the previous
Hi All,
I'm trying to add a special condition to an existing scrip (Scrip 3 On Create
Autoreply To Requestors).
I just put return 0; in the scrip custom condition field and I notice that the
scrip is still executed, any ideas why and how to debug ? In syslog I just see
the scrip is executed
I believe that is not possible
It is : either you use a pre-defined condition or you use a user-defined
condition
but you cannot add a condition to a pre-defined condition.
Which means that you have to use a user-defined condition and in it
detect a Create transaction and then add your own.
Thanks you are right, it seems not to be possible to use a pre-defined and
additionally a user-defined condition.
So I set my condition to user-defined and put the following in the Custom
condition:
return($self-TransactionObj-Type eq Create
$self-TicketObj-QueueObj-Name ne Backoffice);
Hi,
late answer - it took a while until I could look into the problem again.
What I now did was cloning my rt VM and deleting
/usr/local/share/request-tracker3.8 so all my customizations are inactive.
I still have to re-authenticate, e.g. I login, open a second tab with a ticket
ID URL and
Hi all,
Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a ticket
and work on it. But if you look into the queue you are able to close a ticket.
Shouldn't there also come a warning that a mandatory field is not filled? We
want to make sure !mandatory!
On 4/5/2011 10:28 AM, Holger Haase wrote:
Hi all,
Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a
ticket and work on it. But if you look into the queue you are able to
close a ticket.
Shouldn’t there also come a warning that a mandatory field is
Hi All
does anybody know if there is a way to dynamically search through
tickets with creation dates from today to two weeks ago, without
changing the dates every time?
e.g. Created 'NOW' AND Created 'NOW -13' AND Queue = 'FOO'
regards
Garry
Garry:
Try:
Created 'now' AND Created '2 week ago' AND Queue = 'FOO'
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Garry Booth
Sent: 05 April 2011 16:05
To: RT Users
Subject: [rt-users]
What is the current status of rt 3.9? I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates. Is 3.9 considered stable enough
for production? The reason I ask, is it seems to have several
features that I might be
On 04/05/2011 12:07 PM, Burton Simonds wrote:
What is the current status of rt 3.9? I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates. Is 3.9 considered stable enough
for production? The reason I ask, is it
Raed,
Isn't the now kind of intuitive? Wouldn't Created '2 weeks ago' work
just as well since the query is already running 'Today' or realtime? Unless
you can created dates in the future, but I would think that unlikely. Just a
theological thought, ;-).
Kenn
LBNL
On Tue, Apr 5, 2011 at 8:28
Greetings all,
== A Little Background ==
Sorry for the length of this post, TL/DR is at the bottom of this
message. We currently run RT 3.6.6 in a production environment (running
on RHEL 5.3, Tikanga, 2.6.18-128.2.1.el5xen #1 SMP, x86, running on a
Dell PowerEdge R410). We are in the midst of
Yep, you are right Kenn.
I was translating the original query, your Created '2 weeks ago' will be
more efficient. - I think
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: 05 April 2011 17:39
To:
Apologies, forgot to include configuration and log file attachment.
Thanks,
Eli
-Original Message-
From: Eli Guzman
Sent: Tuesday, April 05, 2011 11:50 AM
To: 'rt-users@lists.bestpractical.com'
Subject: RT::Authen::ExternalAuth, Possible Configuration Issue?
Greetings all,
== A Little
On Tue, 2011-04-05 at 12:18 -0400, Thomas Sibley wrote:
On 04/05/2011 12:07 PM, Burton Simonds wrote:
What is the current status of rt 3.9? I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates. Is 3.9 considered
On 04/05/2011 02:02 PM, Scott T. Hildreth wrote:
Where is rc8, I don't see it in the devel directory?
Sorry, I typoed. rc7 is the latest.
Thomas
Hello everyone,
as far as I know, users shouldn't be deleted from RT (can't be). The
reason for this is that we want to be able to reconstruct everthing
even when the user isn't around anymore.
Is that correct so far?
My question is what happens if we have an external authorisation, like
On Tue, 05 Apr 2011 22:06 +0200, w...@yellowhippy.com wrote:
My question is what happens if we have an external authorisation, like
LDAP...
Does RT copy the user information to its internal database? Or how
does it make sure that the user information is stored? Since I can
easily delete
On Tue, Apr 5, 2011 at 7:04 PM, Garry Booth g.bo...@lboro.ac.uk wrote:
Hi All
does anybody know if there is a way to dynamically search through tickets
with creation dates from today to two weeks ago, without changing the dates
every time?
e.g. Created 'NOW' AND Created 'NOW -13' AND
Hi everyone,
Is it possible to add a new ticket status to RT, like a closed status for
instance?
Is it possible to show ticket resolution time graphs by working hours
time? ie calculating the resolution time using only the working hours of the
week, say from 9 am to 6 pm?
Thanks in advance,
--
On Wed, 06 Apr 2011 00:07 +0100, Houcem HACHICHA
houcem.hachi...@gmail.com wrote:
Is it possible to add a new ticket status to RT, like a closed status
for instance?
Yes, see http://requesttracker.wikia.com/wiki/CustomStatuses
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