Le 16/04/2011 à 05:53:58+0400, Ruslan Zakirov a écrit
On Fri, Apr 15, 2011 at 12:56 AM, Albert Shih albert.s...@obspm.fr wrote:
Le 14/04/2011 à 22:33:28+0200, Albert Shih a écrit
Hi all
How can I define for every user the Rows per box of the RT at a glance.
The default is 10. I would
hello,
i'm using RT 3.8.8, and added a custom filed type multiple files upload
(french Télécharger plusieurs fichiers) to tickets.
It shows correctly on ticket creation, but the popup box allows only
single file selection. this popup is named (Choisir un fichier à
télécharger) choose a file to
Greetings Luis
okay i have trimmed my config a little bit and now it look like this:
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
Set($ExternalInfoPriority, ['My_LDAP']);
#Set($ExternalServiceUsesSSLorTLS, 0 );
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {'My_LDAP' =
Raphael
If you save after uploading one file,
you will be able to upload more.
In other words, you can only upload one file at a time.
Gerard
On 2011-04-18 11:04, Raphaël MOUNEYRES wrote:
hello,
i'm using RT 3.8.8, and added a custom filed type multiple files
upload (french Télécharger
Hello,
I have got a MASON code from Ticket/foo.html with a mandatory URL
parameter id, which is set to 11. You can see the page source code in
your browser with View-Page Source. Nevertheless, I want to copy the
generated code to /var/tmp/bar11.html; /var/tmp/ is a directory with
Gerard, thanks for your answer
yes this method is working but some technicians complain that it's too
long, and as this nultiple option exist, i'd be happy to mak it work
correctly.
Raphaël
Gerard FENELON ger...@eve-team.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
18/04/2011
Addition:
So i have make an tracelog over port 389 with tcpdump
The Result:
No request is going out if I try to authorize on RT
so i think the plugin doesn't work anymore ...
best regards john s.
--
View this message in context:
Hello all,
I'm trying to display a ticket creation time on an RT email template. I used
the following:
*{$Transaction-CreatedAsString}*
And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is
indeed the ticket creation time.
Is it possible to get the ticket creation time in
Hi John,
It looks that you missed a comma after 'd_filter' =
'(userAccountControl=514)'
In addition, please check you settings here
'attr_map' = { 'Name' = 'sAMAccountName',...
Nothing else to match? If so, just to be sure, please delete the comma after
'sAMAccountName'.
Finally,
Hi all.
I would like to use our RT to track everything.
When someone outside our team ask us a question, everything work fine.
But we like to use RT to track our questions to somebody not in our team.
Classically we send a email to «somebody», put our team aliases in the CC,
and that's all.
you also have a space befor My_LDAP here, wich does not match the later
defined service
Set($ExternalAuthPriority, [ ' My_LDAP' ]);
...
Set($ExternalSettings, {'My_LDAP' = {
Luis Avendaño lavend...@acmgrp.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
18/04/2011 15:32
A
Hi all
Not very important thing but
When I using RT-Extension-CommandByMail is they're any way to drop the
command in the mail ? I mean when I send a ticket and add those commands, I
don't think it's useful for the requestor.
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de
This is a I wish RT had this function email. Can it go on the wish
list for the next version?:-)
We use RT as a computing help desk ticket system- with a generic email
address for our entire group. This way users only need to learn a
single email address for computing questions.
Greetign Raphael i have changed this ... and nothing happens ...
here is an outline from my apachelogfile:
[Mon Apr 18 15:33:33 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Mon Apr 18
Hi,
I have a Queue with 30 tickets. I wanted to delete all the tickets so I used
shredder extension. All good, except that now when I create a new ticket,
its number is #31.
Is it safe to run a ALTER TABLE Tickets AUTO_INCREMENT = 1 in order to
create new tickets in that Queue with numbers 30 ?
Hi John,
It looks that you are almost there. You overcame the site_config issue.
I don't recall you RT version. However, please install the new
RT-Authen-ExternalAuth-0.08.
You can download it from:
http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0
.08_01.tar.gz
This
Albert,
I'm not quite sure if I understand your question, but I think you want to be
able to create tickets for people outside your group/organization for
questions, etc. My suggestion is to create new Queues for the various
groups/organizations you are referring to. Then send email to those
Albert,
Try creating different Templates that do NOT show that info and use those
templates for the Queues where you are using CommandByMail. If you are using
CBM for all your Queues, then just modify the templates to show the info you
want.
Kenn
LBNL
On Mon, Apr 18, 2011 at 6:57 AM, Albert
Le 18/04/2011 à 09:58:24-0700, Kenneth Crocker a écrit
Thanks...but
Try creating different Templates that do NOT show that info and use those
templates for the Queues where you are using CommandByMail. If you are using
CBM for all your Queues, then just modify the templates to show the info
RT 3.8.10 and Authen::ExternalAuth
[Mon Apr 18 15:52:55 2011] [error] Modification of a read-only value
attempted at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP/Constant.pm line
13.\nCompilation failed in require at
/usr/lib/perl5/site_perl/5.8.8/Net/LDAP/Message.pm line 7.\nBEGIN
Le 18/04/2011 à 09:55:56-0700, Kenneth Crocker a écrit
Albert,
I'm not quite sure if I understand your question, but I think you want to be
able to create tickets for people outside your group/organization for
questions, etc. My suggestion is to create new Queues for the various groups/
Hi all.
Is they're something like «su» in RT ? I would like to change some
configuration/preference of my team. But don't want crash the password.
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86
Hi Albert,
There is a RT extension : http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/
Good luck
PS : are you JAS from flysurf.com ?
Tanguy
Le 18 avr. 2011 à 22:30, Albert Shih albert.s...@obspm.fr a écrit :
Hi all.
Is they're something like «su» in RT ? I would like to change some
Hello everyone,
Is it possible to add an image in RT's email templates (Autoreply, etc)? I
would like to add my company's logo to the signature.
Greetz!
Is there a Users Handbook available? I will be deploying RT as a pilot
project and would like to have some materials for the users to refer to.
--Yan
--
If you have eight hours to chop down a tree
spend six sharpening your axe.
--Abraham Lincoln
Yan,
I developed some guides for our user's. It has a Glossary of terms and
references tp Privileges (the Admin guide). However, it refers to workflow
functions and scrip that we developed that might not be in sync with what
you do. This is what the TOC for the User's Guide looks like:
1:
Hi List,
We have just upgraded from RT 3.6.7 to 3.8.8.
The first thing we noticed is that RT now uses the Real Name variable
to show who posted comments/replies into a ticket, instead of the
Username variable, which we were previously used too.
In our case, all staff members Real Names are
On Mon, Apr 18, 2011 at 01:02:55PM -0700, derekross wrote:
RT 3.8.10 and Authen::ExternalAuth
You don't say a version, but you need 0.08_02 and you need to follow
the upgrading instructions at the top of the README file
-kevin
[Mon Apr 18 15:52:55 2011] [error] Modification of a read-only
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