Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I create a linked/child ticket in queue that
does not send a standard
Hi,
I've setup a new installation of RT without migrating data from a previous
installation : reason is that new queues/custom fields are defined in the new
installation.
So the old installation has reached ticket number 1853.
To avoid having trouble/confusion with my external partner (to whom
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote:
Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I create a linked/child
It is using MYSQL database. Is it possible just to setup the auto_increment
like described here :
It depends on what database you are using. Look for the file called
schema.Pg for postgres or schema.mysql, or whatever. You'll see a line
that says something like:
CREATE SEQUENCE tickets_id_seq;
Nathan Ward wrote:
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote:
Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I
Another way you could do it would be to setup a separate queue that has
a different Scrip for On Create Notify CCs and a different template
that you would setup to your liking. You would have to remove the
default On Create Notify CCs Scrip from the Global configuration, and
then apply it to your
I agree with Raphael on this one,
The error you are seeing is basically saying it cannot find the user based
on the searching parameters you used. A useful troubleshooting tool for this
would be an LDAP Browser(I used Softerra's). The browser allows you to test
your Base DN. My gut feeling is
Slight hi-jacking... sorry(but it fits the conversation)
Has there been an extension developed that customizes the SelfService into a
question/answer(database driven) that funnels the ticket to a given
queue/owner while populating custom fields?
We are currently developing an external form that
Mike, I've actually been looking for something similar, but have been
unsuccessful in finding anything like that.
Instead, I'm just building around the REST API and building my own
self-help app
Here is the documentation: http://requesttracker.wikia.com/wiki/REST
Luke Kwiecinski
Nathan,
Also, you could modify the Notify on Create to have the condition User
defined and put code in it that specifies the creator must be the
Requestor. Then create another scrip for when the creator is NOT the
requestor and have a different template that says what you want, like This
ticket
http://requesttracker.wikia.com/wiki/SetStartingId
On Wed, Apr 27, 2011 at 3:23 PM, CALLEJA-ALBILLOS, FRANCK (FRANCK)**
CTR ** franck.calleja-albil...@alcatel-lucent.com wrote:
It is using MYSQL database. Is it possible just to setup the auto_increment
like described here :
It depends on
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