Hello,
im new to rt aswell as perl and css.
I would like to change the Color of Comment and Respond in the
Actions-menu as seen in the Image below.
i searched in the rt wiki and tried different searches on google but nothing
helped then I tried to edit it myself for 3 days now but unfortunatelly
@Mike Johnson20
My gut feeling is your Base DN is wrong.
Not really, right direction but still wrong :)
But joking aside
I have it done it with a help from a colleague
It was a hard piece of work with many trial and error parts .
here is my solution:
Hello guys,
Is it possible to Remove an old rt version to install a new one ?
cause an update from 3.8.9 to 4.0 fails with the following error:
install-sh -m 0755 -o root -g www -d /opt/rt4/etc
[11:12:52] irctu make: install-sh: command not found
[11:12:52] irctu make: *** [config-install]
Hi,
I just tried updating to 4.0.0 from 3.8.10 and when I go to update the
DB I get the following error message. Any ideas?
(I didn't have any RTFM installed)
Thank you, Daniel.
Processing 3.9.1
Now inserting data.
Processing 3.9.2
Now inserting data.
Processing 3.9.3
Now populating database
I forgot to mention: I'm using postgres and the db is the default rt4. I
dumped the old rt3 and reimported it as rt4.
Thanks, Daniel.
* Daniel De Marco d...@bartol.udel.edu [04/29/2011 09:09]:
Hi,
I just tried updating to 4.0.0 from 3.8.10 and when I go to update the
DB I get the following
On Fri 29.Apr'11 at 9:29:34 -0400, Daniel De Marco wrote:
I forgot to mention: I'm using postgres and the db is the default rt4. I
dumped the old rt3 and reimported it as rt4.
What version of Postgres are you running?
postgresql-server-8.1.23-1.el5_6.1
Thanks, Daniel.
* Jesse Vincent je...@bestpractical.com [04/29/2011 09:40]:
On Fri 29.Apr'11 at 9:29:34 -0400, Daniel De Marco wrote:
I forgot to mention: I'm using postgres and the db is the default rt4. I
dumped the old rt3 and reimported it as
Hello,
I encounter the same problem, and tried to identify what the difference is
between timestamp and what I entered in the field Due:.
My mail is only (except object of the email referring to an existing ticket) :
Due:2011-05-09 16:00:00
And I receive :
Failed command 'due: 2011-05-09
On 04/29/2011 05:38 AM, john s. wrote:
Is it possible to Remove an old rt version to install a new one ?
You don't need to remove older versions to upgrade.
cause an update from 3.8.9 to 4.0 fails with the following error:
install-sh -m 0755 -o root -g www -d /opt/rt4/etc
[11:12:52] irctu
On Thu, Apr 28, 2011 at 03:36:27PM +0100, Brahim Sakka wrote:
Hello list,
I've got a couple of AdminCCs in my Queue. They are getting emails as Bcc
; but I want them to
be emailed as Cc. Is there a way to do that in RT?
Thank you in advance, and sorry if I'm missing something
Kevin,
Got it. Thanks. I think I'm getting a *LITTLE* better at this, believe it or
not.
Kenn
LBNL
On Thu, Apr 28, 2011 at 8:09 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Apr 28, 2011 at 03:47:40PM -0700, Kenneth Crocker wrote:
To List,
I've got some code that I'm
Kevin,
HA! Well, as I'm sure you've noticed, the world of RT Users seem to find a
LOT of things they want to do that *NO ONE* could have planned for. I think
it's a @#$%#$%^ good product. There will ALWAYS be someone, including me,
that would wish RT did things this way or that, but you guys
Hello,
We've reproduced this problem with BasedOn column. Patch is ready,
however still need some testing. Failure is not critical. People
either would have to manually set BasedOn for custom fields or patch
and re-apply an upgrade step.
On Fri, Apr 29, 2011 at 5:41 PM, Daniel De Marco
Great! I'll wait for the patch then. Meanwhile I'm continuing to run
3.8.10 on the old DB...
Thank you for the very fast turnaround.
Daniel.
* Ruslan Zakirov r...@bestpractical.com [04/29/2011 12:49]:
Hello,
We've reproduced this problem with BasedOn column. Patch is ready,
however still
Thomas,
Well, if you know what numbers correlate to the color you want, you can make
you're own changes by creating a local version for the css file used to
display tickets/history. Perhaps the boxes.css file found in
home/share/html/NoAuth/css/web2. I made a change in the ticket-lists.css
file
All - this is a bug in mod_perl v1/v2 capability detection in HTML::Mason.
Apr 29 12:22:01 xell RT: Use of uninitialized value in lc at
/usr/local/share/perl5/HTML/Mason/ApacheHandler.pm line 914.
(/usr/local/share/perl5/HTML/Mason/ApacheHandler.pm:914)
Change this:
if ( lc
Can I get the idiot's condensed version of email notifications?
I have an installtion of RT. Most of my users are sporadic users; they
may get a ticket once a week or so.
I need to set up email notifications when something happens to a ticket
with their name on it.
For example:
when a ticket
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone Sent: Thursday, April 28, 2011 9:08 PM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference available?
On
Hi,
I'm having some problems getting my installation upgraded to 4.0.0.
The 'configure' and 'make upgrade' both seem to run fine, no issues.
I've set it to build in a new folder from 3.8.9 - the previous version
is in /usr/share/rt3, and the new one is to be in /usr/share/rt4.
The database
Custom scrips will do the job.
http://requesttracker.wikia.com/wiki/ManualScrips
On Fri, Apr 29, 2011 at 1:03 PM, Yan Seiner y...@seiner.com wrote:
Can I get the idiot's condensed version of email notifications?
I have an installtion of RT. Most of my users are sporadic users; they
may get
Kevin,
Got it. This is what works:
Custom Condition:
# Initiate Email when Ticket is created Requestor or Owner are NOT AdminCc
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $queue = $ticket-QueueObj;
my $owner = $ticket-OwnerObj-PrincipalID;
my $requestor =
Hi all.
Can I create something like a template of set of ticket ?
Let me explain For exemple :
I want to have some coffe in the office ;-)
For doing that I need create:
One ticket -- Need coffe in the office
-- depend on -- Buy some coffe
--
I have an installation of 3.8.8 on a test machine that we're trying to
upgrade to RT 4.0.0
If I run configure with --prefix=/opt/rt3 to match the current installation
of RT, running perl etc/upgrade/vulnerable-passwords returns:
Can't locate object method new via package RT::CurrentUser at
On Fri, Apr 29, 2011 at 11:29:13PM +0200, Albert Shih wrote:
Hi all.
Can I create something like a template of set of ticket ?
Let me explain For exemple :
I want to have some coffe in the office ;-)
For doing that I need create:
One ticket -- Need coffe in the
Hi,
I just did a fresh install of RT 4.0.0. Upon starting apache server, I had
following error:
[Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while loading
/opt/rt4/sbin/rt-server: Can't locate object method PSGIApp via package
RT::Interface::Web::Handler at
Doing an incremental upgrade to 4.0.0 fixed this issue.
---
Jonah Hirsch
On Fri, Apr 29, 2011 at 3:00 PM, Jonah Hirsch jw...@nau.edu wrote:
I have an installation of 3.8.8 on a test machine that we're trying to
upgrade to RT 4.0.0
If I run configure with
Hi,
UI - Tools - Offline -
===Create-Ticket: PROJ
Queue: General
Subject: coffe in the office
===Create-Ticket: ticket1
Queue: General
Subject: Beans
DependedOnBy: PROJ
===Create-Ticket: ticket2
Queue: General
Subject: Water
DependedOnBy: PROJ
Submit.
On Sat, Apr 30, 2011 at 1:29 AM, Albert
On Fri, Apr 29, 2011 at 03:33:00PM -0700, Simon Gao wrote:
Hi,
I just did a fresh install of RT 4.0.0. Upon starting apache server, I had
following error:
[Fri Apr 29 15:28:01 2011] [error] [client 192.168.1.10] Error while
loading
/opt/rt4/sbin/rt-server: Can't locate
On Fri, Apr 29, 2011 at 03:00:14PM -0700, Jonah Hirsch wrote:
I have an installation of 3.8.8 on a test machine that we're trying to
upgrade to RT 4.0.0
If I run configure with --prefix=/opt/rt3 to match the current
installation of RT, running
perl etc/upgrade/vulnerable-passwords
It's mod_perl 2.x. It's installed to /usr/local/rt4.
On Fri, Apr 29, 2011 at 8:54 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Apr 29, 2011 at 03:33:00PM -0700, Simon Gao wrote:
Hi,
I just did a fresh install of RT 4.0.0. Upon starting apache server, I
had following
30 matches
Mail list logo
