Re: [rt-users] Attachments in Resolution email

2011-05-30 Thread Miroslav Horvath
Kenneth, yes please, provide me some details. This is our template for Resolved email. But attachments are not working. Subject: Vyriešené: {$Ticket-Subject} RT-Attach-Message: yes Podľa našich záznamov bola Vaša požiadavka VYRIEŠENÁ. Ak máte akékoľvek ďalšie otázky alebo nejasnosti k

Re: [rt-users] rt4.0: anonymous hash error on apache startup

2011-05-30 Thread Daniel G. Rohan
On May 29, 2011, at 7:21 PM, Bill Cole wrote: Ruslan Zakirov wrote, On 5/28/11 1:46 PM: Hello, Problem is in your config file. Somewhere you set a hash option (key-value pairs), but misses key or value and number of elements in assignment is odd. A very likely cause of this is the

[rt-users] RT4 - mod_perl problem with apache2

2011-05-30 Thread Robert Wysocki
Hi guys, I've googled it, some people also have this problem, but no solutions were provided by anyone. The problem is: testrt:/opt/rt4/etc# apache2ctl restart /usr/sbin/apache2ctl: line 107: 11712 Segmentation fault $HTTPD ${APACHE_ARGUMENTS} -t 2 /dev/null Syntax OK /usr/sbin/apache2ctl:

Re: [rt-users] Workflow HOWTO

2011-05-30 Thread Christian Loos
How about closing the design ticket if it is approved and then create a new ticket in the construction queue and link it to the design ticket and grant SeeTicket right to the design queue for the construction user. The construction user can see the comments and attachments in the design

Re: [rt-users] rt4.0: anonymous hash error on apache startup

2011-05-30 Thread Ruslan Zakirov
On Mon, May 30, 2011 at 1:43 PM, Daniel G. Rohan d-ro...@northwestern.edu wrote: On May 29, 2011, at 7:21 PM, Bill Cole wrote: Ruslan Zakirov wrote, On 5/28/11 1:46 PM: Hello, Problem is in your config file. Somewhere you set a hash option (key-value pairs), but misses key or value and

Re: [rt-users] How you manage cc.

2011-05-30 Thread Mike Johnson
Hi Albert, I thought up a way you could stop some of the chaos that occurs... but this involves a shift in how tickets are created. Form based ticket submission and a hidden RT ticket creation email address - have a seperate email address that actually creates tickets and only allow a form email

[rt-users] CommandByMail + SLA, set CF SLA using email does not work

2011-05-30 Thread Daniel Schwager
Hi, we are using the current version 0.03 of http://search.cpan.org/~ruz/RT-Extension-SLA/ in a productive environment - works great - very good work. Also, we are using RT-Extension-CommandByMail to set e.g. the SLA by email (AddCF.{SLA}:Task-low), but this does not work. The logfile tells me

[rt-users] Blank in default preference / search options ?

2011-05-30 Thread Daniel Schwager
Hi, is there a way to add a BLANK to the default search options (rt/Prefs/SearchOptions.html) ? Currently, NEWLINE is available, but no BLANK. In the normal (advanced) search (not the default one), it's possible to add '', to the Format-Field - works fine. But I don't know how to

Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work

2011-05-30 Thread Daniel Schwager
Hi, Also, we are using RT-Extension-CommandByMail to set e.g. the SLA by email (AddCF.{SLA}:Task-low), but this does not work. Try to use TransactionBatch stage for the SLA scrip that sets default value. no, this does not work either. regards Danny

Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work

2011-05-30 Thread Ruslan Zakirov
On Mon, May 30, 2011 at 9:33 PM, Daniel Schwager daniel.schwa...@dtnet.de wrote: Hi, Also, we are using RT-Extension-CommandByMail to set e.g. the SLA by email (AddCF.{SLA}:Task-low), but this does not work. Try to use TransactionBatch stage for the SLA scrip that sets default value.

Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work

2011-05-30 Thread Daniel Schwager
Is it possible that you have several custom fields named SLA? Check database. SELECT * FROM `CustomFields` WHERE `Name` LIKE 'SLA' LIMIT 0 , 30 -- 1 record found No, only one SLA CF-field. Danny

Re: [rt-users] Blank in default preference / search options ?

2011-05-30 Thread Daniel Schwager
Default formats can be set in the config. I would like to give the user the possibility to add a BLANK to this user default search, so the new BLANK should appear in the selection box Search Preferences / Search options / Display Columns / Add Columns: I found the available

Re: [rt-users] Blank in default preference / search options ?

2011-05-30 Thread Ruslan Zakirov
On Mon, May 30, 2011 at 10:03 PM, Daniel Schwager daniel.schwa...@dtnet.de wrote: Default formats can be set in the config. I would like to give the user the possibility to add a BLANK to this user default search, so the new BLANK should appear in the selection box        Search

Re: [rt-users] Blank in default preference / search options ?

2011-05-30 Thread Daniel Schwager
I would like to give the user the possibility to add a BLANK to this user default search, so the new BLANK should appear in the selection box        Search Preferences / Search options  / Display Columns / Add Columns: I found the available elements setup in        

Re: [rt-users] Blank in default preference / search options ?

2011-05-30 Thread Ruslan Zakirov
On Mon, May 30, 2011 at 11:04 PM, Daniel Schwager daniel.schwa...@dtnet.de wrote: I would like to give the user the possibility to add a BLANK to this user default search, so the new BLANK should appear in the selection box        Search Preferences / Search options  / Display Columns

[rt-users] RT 3.6 to RT4 upgrade with Oracle

2011-05-30 Thread Jean-Philippe Houde
Hi, My client is currently using RT 3.6.4 on Oracle 11g. We are looking into upgrading to RT 4.0.0. According to the documentation, a fresh install should be pretty simple. However, there is no instruction on upgrading when using Oracle. Does that mean nothing special needs to be done? From the