Hi Fabian,
you could simplify you script as you don't need the principal stuff
here. The scrip would then look like this:
my $scrip = 'Script:AutoAddCreatorAsRequestor';
# Get Current Ticket
my $Ticket = $self-TicketObj;
# Get Current Ticket ID
my $Id = $Ticket-id;
# Get E-Mail-Address of
Although now I can't set the new user a password, but can make them
privileged. The password sections asked for the root users current
password and won't let me set one for the normal user!
In a standard RT4, there are 3 password fields
Current Users's password
New Password
Retype Password
On Mon, Jul 04, 2011 at 12:50:02AM -0700, bennelli wrote:
is there a way to get ticket values at a specific time (from the past)?
I want to create a ticket history which depends on the time.
You'll need to walk backwards through the Transactions for the ticket.
-kevin
pgpwPTxtJ1h2M.pgp
On Mon, Jul 04, 2011 at 11:16:55PM +0100, Gavin Henry wrote:
On 1 July 2011 17:21, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote:
Yeah I can't recreate the issue there, perhaps I haven't created a
large enough
ticket.
On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
Hi, yes zooming also causes the same problem. When I turn off either
scripting or CSS the
problem disappears.
I'm trying to figure out what IE is doing differently than Firefox/Chome.
Unfortunately, I'm unable to replicate
On 07/04/2011 08:11 AM, Adrian Stel wrote:
Hi Thomas,
I need help with this ;/
How can I configure Apache to put something to the REMOTE_USER ?
Please keep replies to the list, not personal mail. The documentation
for Apache is probably a good place to start for how to configure it.
Hi all,
I'm experimenting with the Nagios Autoclose.
It seems I get an abort caused by a null pointer exception.
[Tue Jul 5 14:47:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and OK
Not a technical issue, but I was wondering what RT stats folks report
on/review periodically?
For 5+ years, our RT reports consisted of exporting to an Excel
spreadsheet followed by copy/paste/update of formulas/etc. Mildly time
consuming but the larger issues we had were that we were unable to
On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote:
Hi all,
I'm experimenting with the Nagios Autoclose.
It seems I get an abort caused by a null pointer exception.
Giuseppe
This appears to be the same error you were seeing 2 weeks ago when
sunnavy replied with a comment and
Unfortunately I experience the problem with my local RT4.0.1 but not the
issues.bestpractical.com. So its more than just what version of IE you have.
When changing the zoom level I can even get it to lock up before logging in.
Do you have any config changes on the apache side for
Steve,
I believe the Time Worked report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter, neither
does the ticket owner. Anyone who reports time against a ticket creates a
On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote:
Unfortunately I experience the problem with my local RT4.0.1 but not
the issues.bestpractical.com. So its more than just what version of IE
you have. When changing the zoom level I can even get it to lock up
before logging
Sort of unrelated to RT4, but I noticed one of my HR machines with IE8 quit
working at http://www.openerp.com/products/hr. It would just crash the page
(sit there loading forever, never finish). The page previously worked for
them. Sounded similar to the problems I've seen reported here. I
Mauricio,
What is it you want to do? It sounds like you want to put the last
correspondence of a ticket into an email/template when the owner of a ticket
is changed. Is that right? Technically, there WAS a transaction record
created, but since it only involved an owner change, that's the only
Uhm... apologies to all.
I'll head back to the archives, I must have done something weird with the
codebase.
Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote:
Hi all,
I'm experimenting with the Nagios Autoclose.
It seems I
Is it possible to have the Ajax autocomplete of users only show
Privileged users in the autocomplete field?
Right now, if I type in smith, it shows all of the Smiths in RT that
we've ever had. I want it to just show Smiths that ...can be granted
rights. (When a user is no longer active, we
Steve,
I believe the Time Worked report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter,
neither does the ticket owner. Anyone who reports time against a ticket
creates
On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
What is it you want to do? It sounds like you want to put the last
correspondence of a ticket into an email/template when the owner of a ticket
is changed. Is that right? Technically, there WAS a transaction
On Tue, Jul 05, 2011 at 03:01:52PM -0400, Hersker, Steve wrote:
Is it possible to have the Ajax autocomplete of users only show Privileged
users in the
autocomplete field?
Right now, if I type in smith, it shows all of the Smiths in RT that
we've ever had. I want
it to just
Hi,
I've been following along with user's experience in moving to RT4. In order
to see if I wanted to upgrade my RT3.8.4 I've been using at my work place
for the last 2 years I installed a fresh virtual machine with a vanilla RT4
install. I like it and would like to use it for production.
I
On Tue, Jul 05, 2011 at 01:45:54PM -0700, Paul O'Rorke wrote:
Hi,
I've been following along with user's experience in moving to RT4. In
order to see if I wanted
to upgrade my RT3.8.4 I've been using at my work place for the last 2
years I installed a
fresh virtual machine
On Tue, Jul 5, 2011 at 4:50 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Jul 05, 2011 at 01:45:54PM -0700, Paul O'Rorke wrote:
Hi,
I've been following along with user's experience in moving to RT4. In
order to see if I wanted
to upgrade my RT3.8.4 I've been using at
Mauricio,
Who are you sending the email to?
Kenn
LBNL
On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares raubvo...@gmail.comwrote:
On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
What is it you want to do? It sounds like you want to put the last
On Tue, Jul 5, 2011 at 5:51 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
Who are you sending the email to?
The new ticket owner.
Kenn
LBNL
On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker
Mauricio,
Why not just keep it simple and send them an email with some simple ticket
info and the ticket id so they can just link to the ticket and see whatever
info they need. They are going to need to go into the ticket anyway.
Clicking a link to the ticket won't take anymore time than clicking
On Tue, Jul 5, 2011 at 6:25 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
Why not just keep it simple and send them an email with some simple ticket
info and the ticket id so they can just link to the ticket and see whatever
info they need. They are going to need to go into the
The subject pretty much says it all. We are runing 3.8.10. When you
create a child ticket, it is created in the same queue. The ticket
creation page doesn't give you the opportunity to select a different
queue. It is possible to remove that restriction and creaate a ticket in
a different
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