Re: [rt-users] Service Updates

2011-09-01 Thread john s.
Hello Ryn Did you find a solution to run it ? best regards john s. -- View this message in context: http://old.nabble.com/Service-Updates-tp18494777p32377737.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions

[rt-users] Shred more than one ticket

2011-09-01 Thread john s.
Hello everybody is it possible to shred more than one ticket at a go with shredder gui in the webif? best regards john s. -- View this message in context: http://old.nabble.com/Shred-more-than-one-ticket-tp32378060p32378060.html Sent from the Request Tracker - User mailing list archive

Re: [rt-users] can't unmark an bookmarked ticket

2011-09-01 Thread john s.
Some further infos: if i try to unmark a ticket in the gui there is no error or sth else ... the only issue is that you cant unmark a ticket if you click at the bookmark star could someone help me? best regards john s. -- View this message in context:

Re: [rt-users] Permissions problem. Cannot view queues/tickets or make changes to config as super user

2011-09-01 Thread Raed El-Hames
Josh, As far as I know your only fix is through the database directly. Login in to your RT database and select id from Users where Name = 'root'; #on my system the id of root == 12 select id from Groups where Name = 'User 12'; #on my system this id = 13 select id from Principals where

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Kevin Falcone
On Thu, Sep 01, 2011 at 12:05:57PM +1000, Stuart Browne wrote: I'd just do a custom display of that Custom Field and build the link myself, rather than trying to extend the link to functionality. You'll probably find the ShowComponentName callback useful Thanks for the suggestion.

[rt-users] best practice for creating unique ticket create pages?

2011-09-01 Thread Scott Sears
Hello- We've been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql) My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc. What is the

[rt-users] RT Upgrade problem

2011-09-01 Thread Derek Rumig
I was running 3.8.7 and had a user using the 3.5-default. Now he cannot login with 4.0.1 and gets the error Could not find component for path '/NoAuth/css/3.5-default/main.css' Anyone know where in the database you can set the users theme? Or if there is a way around this? [Description:

Re: [rt-users] Permissions problem. Cannot view queues/tickets or make changes to config as super user

2011-09-01 Thread josh.cole
Roy, I very much appreciate your response, especially considering it must have been a careless mistake that I made that put me in this position. Thanks so much. Raed El-Hames-4 wrote: Josh, As far as I know your only fix is through the database directly. Login in to your RT database

[rt-users] RT-Extension-QueueDeactivatedScrips

2011-09-01 Thread Jennifer Koermer
I attempted to install this extension and did not notice any errors. Downloaded today from Github. RT Version: 3.8.4 Database is Postrges 8.1 I cleared the mason cache and restarted apache and I receive the following errors when I attempt to actually disable a scrip on a queue. [Thu Sep 1

Re: [rt-users] RT Upgrade problem

2011-09-01 Thread Kevin Falcone
On Thu, Sep 01, 2011 at 05:32:00PM +, Derek Rumig wrote: I was running 3.8.7 and had a user using the 3.5-default. Now he cannot login with 4.0.1 and gets the error Could not find component for path `/NoAuth/css/3.5-default/main.css' Anyone know where in the database you

Re: [rt-users] RT-Extension-QueueDeactivatedScrips

2011-09-01 Thread Kevin Falcone
On Thu, Sep 01, 2011 at 08:50:15PM +, Jennifer Koermer wrote: I attempted to install this extension and did not notice any errors. Downloaded today from Github. RT Version: 3.8.4 Database is Postrges 8.1 I cleared the mason cache and restarted apache and I

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Stuart Browne
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, 1 September 2011 11:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Link values to - use multiple CF

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Stuart Browne
On Thu, Sep 01, 2011 at 12:05:57PM +1000, Stuart Browne wrote: I'd just do a custom display of that Custom Field and build the link myself, rather than trying to extend the link to functionality. You'll probably find the ShowComponentName callback useful Thanks for the

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Stuart Browne
Damn, missed the path properly: --- /opt/rt3/local/html/Callbacks/MingleCardNumberLink/Elements/ShowCustomFields/ShowComponentName %INIT if ($CustomField-Name eq 'Mingle Card Number') { $$Name = 'DisplayMingleCardLink'; } /%INIT %ARGS $Name = undef $CustomField = undef $Object = undef

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Kevin Falcone
On Fri, Sep 02, 2011 at 09:45:28AM +1000, Stuart Browne wrote: The documentation is fairly vague on custom callbacks. Thanks to http://www.runpcrun.com/node/272 for the clue as to where the custom callback should be located. The Customizing documentation should link to a page on callbacks

Re: [rt-users] Link values to - use multiple CF values

2011-09-01 Thread Stuart Browne
-Original Message- Sent: Friday, 2 September 2011 10:26 AM On Fri, Sep 02, 2011 at 09:45:28AM +1000, Stuart Browne wrote: The documentation is fairly vague on custom callbacks. Thanks to http://www.runpcrun.com/node/272 for the clue as to where the custom callback should be