Re: [rt-users] TicketSQL Date parse weird..

2012-06-07 Thread Stuart Browne
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, 7 June 2012 1:00 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] TicketSQL Date parse weird.. On Tue, Jun

Re: [rt-users] Autocomplet

2012-06-07 Thread Jonathan Khattir
It's resolve. In RT_SitE MY WebDomain was bad configure. So I have the Possible cross-site request forgery display. But when i clic on ignore, after the autocomplete dosn't work. 2012/6/7 Kevin Falcone falc...@bestpractical.com On Wed, Jun 06, 2012 at 06:08:30PM +0200, Jonathan Khattir wrote:

[rt-users] How to search for a response ?

2012-06-07 Thread Arthur Rance
Hello, I'd like to search for a ticket where someone answered my tailor is rich. How can I do that ?

Re: [rt-users] How to search for a response ?

2012-06-07 Thread Ruslan Zakirov
On Thu, Jun 7, 2012 at 1:01 PM, Arthur Rance arthur_ra...@hotmail.com wrote: Hello, I'd like to search for a ticket where someone answered my tailor is rich. How can I do that ? Full text search is activated in config. To make it fast you have to do some additional steps. -- Best regards,

Re: [rt-users] How to search for a response ?

2012-06-07 Thread Johan Sjöberg
You can also use the Content parameter in the ticket search. It is slow but it works. Or has that been removed in RT4? /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov Sent: den 7

Re: [rt-users] How to search for a response ?

2012-06-07 Thread Arthur Rance
It doesn't seem to work... I search for tickets where Content contains tailor, 0 ticket found. I'm going to try docs/full_text_indexing.pod... From: johan.sjob...@deltamanagement.se To: rt-users@lists.bestpractical.com Date: Thu, 7 Jun 2012 09:51:35 + Subject: Re: [rt-users] How to

Re: [rt-users] How to search for a response ?

2012-06-07 Thread Juanjo
I have the same problem. The problem is that mysql natively doesn´t support indexing. You can change your database or use third software that permit mysql use indexed search. 2012/6/7 Arthur Rance arthur_ra...@hotmail.com It doesn't seem to work... I search for tickets where Content

Re: [rt-users] How to search for a response ?

2012-06-07 Thread Arthur Rance
docs/full_text_indexing.pod worked for me (with postgresql). From: arthur_ra...@hotmail.com To: rt-users@lists.bestpractical.com Date: Thu, 7 Jun 2012 12:03:07 +0200 Subject: Re: [rt-users] How to search for a response ? It doesn't seem to work... I search for tickets where Content contains

Re: [rt-users] TicketSQL Date parse weird..

2012-06-07 Thread Ruslan Zakirov
On Thu, Jun 7, 2012 at 11:51 AM, Stuart Browne stuart.bro...@ausregistry.com.au wrote: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, 7 June 2012 1:00 PM To:

Re: [rt-users] Too Many Notifications for Approvals

2012-06-07 Thread Jennifer Koermer
We have a list of approvers and require approval from only one. we set that approver as the owner automatically when the ticket is approved. This makes it easier to track in the parent ticket. thanks. i updated the file and commented out the comment ...but think i will switch over to this

Re: [rt-users] Resetting due date when moving tickets between queues

2012-06-07 Thread Joel Dahl
On 06-06-2012 22:01, Kevin Falcone wrote: On Tue, Jun 05, 2012 at 10:22:06AM +0200, Joel Dahl wrote: With the scrip below, X days are added based on today date, instead of X days based on the creation date. I'd appreciate some help with this. :-) $due_date-SetToNow;

[rt-users] Disable REST API public access ?

2012-06-07 Thread Guillaume Hilt
Hello, Using RT 3.8.7, I'd like to disable the rest api public access so noone external can use it. Is it possible ? Regards, -- Guillaume Hilt

Re: [rt-users] RT4.0.5: Extra Carriage Returns

2012-06-07 Thread Jim Brandt
On 6/6/12 11:08 PM, Kevin Falcone wrote: On Wed, Jun 06, 2012 at 12:45:46PM -0400, rtl...@ahlta.saic.com wrote: We are using RT 4.0.5. Been seeing this issue since 3.8. I send an email to RT using plain text (Using Outlook). Body is as follows: 1single carriage return 2single carriage

Re: [rt-users] Some questions, a few oddities, and some must-haves...

2012-06-07 Thread Glenn E. Sieb
On 06/06/2012 10:54 PM, Kevin Falcone wrote: Firefox and Chrome's spellcheckers work fine. In fact, I get the highlighting as I type. If that doesn't work, hold control when you right-click to get to your spellchecker menu. After being frustrated with the will control right-click work or not

[rt-users] Trying to use User_Local.pm and failing

2012-06-07 Thread Susan K. McClure
I have a 3.8.11 system, plus the May security patches. Since the security patch updated ../rt/lib/RT/User_Overlay.pm and we had already had a local change at .../rt/local/lib/RT/User_Overlay.pm, I am trying to modify our local version to match up with the new User_Overlay.pm. I am trying

Re: [rt-users] Trying to use User_Local.pm and failing

2012-06-07 Thread Thomas Sibley
On 06/07/2012 04:00 PM, Susan K. McClure wrote: I have a 3.8.11 system, plus the May security patches. Since the security patch updated ../rt/lib/RT/User_Overlay.pm and we had already had a local change at .../rt/local/lib/RT/User_Overlay.pm, I am trying to modify our local version to

Re: [rt-users] RT-4.0.5 : Can't do Simple Search on Articles

2012-06-07 Thread Kevin Falcone
On Wed, Jun 06, 2012 at 08:38:55PM -0700, UnixMan wrote: Thanks Kevin I filed a bug report. I've fixed the subject on ticket 20176 so it's easier to keep track of. -kevin pgpDpjpKwjQh3.pgp Description: PGP signature

Re: [rt-users] Disable REST API public access ?

2012-06-07 Thread Kevin Falcone
On Thu, Jun 07, 2012 at 02:25:37PM +0200, Guillaume Hilt wrote: Using RT 3.8.7, I'd like to disable the rest api public access so noone external can use it. Is it possible ? Sounds like a trivial Apache Location Allow / Deny configuration. Deny access to the REST endpoint from outside a

Re: [rt-users] Some questions, a few oddities, and some must-haves...

2012-06-07 Thread Kevin Falcone
On Thu, Jun 07, 2012 at 03:55:21PM -0400, Glenn E. Sieb wrote: On 06/06/2012 10:54 PM, Kevin Falcone wrote: Firefox and Chrome's spellcheckers work fine. In fact, I get the highlighting as I type. If that doesn't work, hold control when you right-click to get to your spellchecker menu.

Re: [rt-users] Trying to use User_Local.pm and failing

2012-06-07 Thread Susan K. McClure
Paul Thanks. It was that and some other syntax things in the User_Local.pm Susie -- Susan K. McClure smccl...@rice.edu 713.348.4852

Re: [rt-users] Some questions, a few oddities, and some must-haves...

2012-06-07 Thread Glenn E. Sieb
On 06/07/2012 04:50 PM, Kevin Falcone wrote: We tend to upgrade ckeditor in stable releases when there are severe bugs that it fixes. If there are bugfixes that would be useful to have, the rt bugtracker is the right place to document them. Fair enough. Thought that if someone else on this

[rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

2012-06-07 Thread Scotto Alberto
Working with the SLA Extension, I came across the problem of stalled tickets: by default, there is no way to stop the timer for the due date when a ticket becomes stalled, as stated by the author in http://www.gossamer-threads.com/lists/rt/users/105845#105845 So I've just implemented a small

Re: [rt-users] Some questions, a few oddities, and some must-haves...

2012-06-07 Thread Kevin Falcone
On Thu, Jun 07, 2012 at 05:53:24PM -0400, Glenn E. Sieb wrote: BTW, *my* server (the screenshot with the brown background) is *my* server. My *work* server belongs to the company I work for. They do not replicate with one another. I merely showed them as a comparison as to what seemed weird.