Hi all,
Is it possible to use ticket sql to sum a list of tickets by queue?
I.e. is there an equivalent to the SQL SUM and Group by construct?
Thanks,
Chris
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Alex,
I had a customer that wanted all time recorded in man days. An entry of 1
would = 1 day (8 hours) and an entry of 1.5 would = 12 hours or 1.5 days.
To get this to happen for all search results and displays, I had to change
the Database to define all the time fields to have 3 decimal postions
Tue,
What is RT doing? A description of how it acts, like error messages, etc.
would be helpful.
Kenn
On Wed, Oct 17, 2012 at 1:45 PM, Tue Minh wrote:
>
> Hi Sir/Madam,
>
> we are using RT system for our test request tracking purposes. We have a
> ticket that was created, resolved and then put
On 2012-10-17 18:45, Thomas Sibley wrote:
On 10/17/2012 04:56 AM, Joop Boonen wrote:
In the CPAN file on
http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
I cant find where the keywords, in my case DEF1, DEF2, etc reference
to.
I assume
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On 10/17/2012 10:26 AM, Mike James wrote:
> I'm no expert with SELinux - but I agree this is the better answer.
> I'll see if I can figure out how to do it. Thx.
I believe you're going to need to set one or more of the selinux booleans.
Try:
setsebo
Hi Sir/Madam,
we are using RT system for our test request tracking purposes. We have a ticket
that was created, resolved and then put on hold. However, after this ticket is
put on hold, we are unable to changed the ticket to any other status.
could you please help me with some guildance on w
Hi,
Ah I should have included this in the first place! I am using
Scientific Linux 6.3 (RHEL repack thing) and the latest RT, 4.0.7.
SELinux is disabled in this case. The owner and group of mason-data is
set to my webserver user. rt-server runs fine but rt-server.fcgi
refuses to start rega
The usual questions - what os, version of RT? Suggestions that worked for me
this week - see if SELinux is blocking, make sure owner on the mason-data
folder and contents is set to your web server owner's account. Test with a
browser on the localhost, check your firewall iptables.
Mike
-O
Hi guys!
I've searched the googles and found a similar issue but the result
didn't work. When I try to run spawn-fcgi it fails with exit code 255.
If I try to run rt-server.fcgi with the --port option, it says that the
port is in use no matter the port I choose. The similar issue I found
o
On 10/17/2012 04:56 AM, Joop Boonen wrote:
> In the CPAN file on
> http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
>
> I cant find where the keywords, in my case DEF1, DEF2, etc reference to.
> I assume it's to a group.
Not groups but queue
I'm no expert with SELinux - but I agree this is the better answer. I'll see if
I can figure out how to do it. Thx.
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: Wednesday, October 17, 2012 9:17 AM
To: Mike James
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt
Or better yet, update your SELinux rules to allow it to work properly.
Cheers,
Ken
On Tue, Oct 16, 2012 at 09:59:59PM +, Mike James wrote:
> Great, that's the answer! Thanks!
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bes
Hi all,
I'm trying to set up ServiceBusinessHours.
For some reason it doesn't seem to work, when I have more definitions.
Is seems to only use the Default.
Set( %ServiceBusinessHours,
'Default' => {
1 => { Name => 'Monday', Start => '9:00', End =>
'18:00' },
Seems displaying the Time Worked field and Time Estimated field on the
search results always displays it in minutes in 4.0.5. Does anyone else
see this behaviour or is it something wrong with our local RT install?
Time Left works correctly, showing hours/weeks etc.
Also, is it possible to j
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