[rt-users] General information about upgrade.

Hi all, Two basic questions about upgrade. I've see the new version of RT4x is release. 1/ Where can I find the «changes file». ? 2/ If I take a look inside DISTRIB/etc/upgrade/ and (for example with rt-4.0.8) I've

Re: [rt-users] General information about upgrade.

On Thu, Nov 8, 2012 at 4:15 PM, Albert Shih albert.s...@obspm.fr wrote: Hi all, Two basic questions about upgrade. I've see the new version of RT4x is release. 1/ Where can I find the «changes file». ? 2/ If I take a look inside DISTRIB/etc/upgrade/

[rt-users] apache2 configuration on ubuntu

I have new install of RT4 on ubuntu 12.0.8. RT4 is installed in /rt folder. Can someone pls advise on apache confiuration because apache2 is different from centos We're hiring! http://bestpractical.com/jobs

[rt-users] RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type upload one file

Hi, Version 4.0.5 OR 4.0.8 RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type upload one file So if the want to come to self service portal in future to download some report uploaded in a custom field, they cant do it. On

[rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

We followed the instructions on http://www.bestpractical.com/rt/docs/latest/README.html to install RT4 on ubuntu We ran step 6a Make install to install RT in /rt folder I am looking at the wiki's to setup apache and most of the documentation that I have come accross mentions to include

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

On Thu, Nov 08, 2012 at 11:33:04AM -0500, testwreq wreq wrote: We followed the instructions on http://www.bestpractical.com/rt/docs/latest/README.html to install RT4 on ubuntu We ran step 6a Make install to install RT in /rt folder I am looking at the wiki's to setup apache and most of

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

Actually now this is my host file. When I restart apache, I get the following error: PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration... Probably it is something with Apache. make testdeps make fixdeps both return all dependencies found.

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

On 11/08/2012 09:15 AM, Dominic Hargreaves wrote: http://www.bestpractical.com/rt/docs/latest/web_deployment.html (could that perhaps be linked from README?) It should be, yes. The README isn't POD, which makes generating anything other than plain text an ad-hoc game, but finding docs/X

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

On Thu, Nov 8, 2012 at 12:37 PM, testwreq wreq testw...@gmail.com wrote: Actually now this is my host file. When I restart apache, I get the following error: PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration... Do you have your

Re: [rt-users] RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type upload one file

On 11/08/2012 07:57 AM, Abhimanyu Rapria wrote: RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type upload one file So if the want to come to self service portal in future to download some report uploaded in a custom

Re: [rt-users] General information about upgrade.

On 11/08/2012 04:15 AM, Albert Shih wrote: I've see the new version of RT4x is release. 1/ Where can I find the «changes file». ? Release notes are now online at http://bestpractical.com/rt/release-notes/. 2/ If I take a look inside DISTRIB/etc/upgrade/

Re: [rt-users] Spreadsheet esq

An interesting idea, but I'm not seeing how it ties in to newly generated tickets. So when a user clicks on New Ticket in the Cabling queue how does RT know to grab an RTFM article to use as a template? We're hiring! http://bestpractical.com/jobs

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

Thank you. This helped. Issued the following commands to fix it: issued the following commands to install and enable the module in Apache: apt-get install libapache2-mod-perl2 a2enmod perl Restarted apache2. The web interface works fine. However, apache restart gave the following error: [Thu